Questions

Having contacted customer "support" on several occasions, it is evedent I am not progressing with my issue and unlikely to get it resolved.  I keep getting through to an Indian call centre that keeps sending me around in circles.  I have spoken to a supervisor that told me to take a photo of my student ID with my phone and submit it to them (as I dont have a scanner to do so).  I have done this and still no joy and constant emails to say they will close the issue if I don't respond.  Again I respond to Indian call centre and put on hold for long periods of time to go through the whole process again and again!!!I want to make a formal complaint and progress this issue.  I have requested call backs, which have not materialised!  Left messages with various depts and still nothing.  Is all of the British Adobe team on late xmas holiday?!!!!VERY angry Customer indeed!!!

I made the mistake of using my full name as my user name on the Adobe forums years ago.  Now when I do a Google search of my name, the old threads that I posted asking novice questions show up.  It doesn't appear that Adobe allows you to remove or edit the content of old messages, so I was wondering if anyone has other suggestions that may help to avoid my old posts showing up in Google searches?Any suggestions would be really appreciated.Thanks!

I'm here with a new account assigned to an email address that I do not want to use for forum communications because my regular account is broken, and there seems to be no way to fix it.When I try to log in with my regular username and password I get a message that says the username or password is invalid.When I click the "forgot my password" link I get a message that Adobe is sending me an email to help me fix the problem, but no email ever arrives. (Yes, I've checked the junk mail folders both in my mail reader and on my ISP's mail server. And I've tried this several times on different days.)When I try to define a new account with my standard email address I get a message that the address is already in use. (So no, the emails are not going to some old address that I've forgotten I signed up with.)If there's anyone from Adobe monitoring this forum, please help! Your system seems to have locked me out and left no way even to notify you that something is wrong.

The Aussie dollar is currently stronger than the USD and heas been for 12 months, why do we have to pay a 25% premium over US customers for an online service that shouldn't be affected by shipping or import taxes?

It's probably temporary, but a number of responses are missing from several threads I've posted to today. I can see that I made them as they appear in the Recent Activiy list that displays when I click on my name, but when I go to the thread there are several missing posts, including some made by others.

This is pretty strange, but I cannot access the forums since yesterday with Chrome only on my laptop. I get this:I can access with Chrome on my desktop and can access with Firefox and IE on my laptop, but not Chrome. I am running as administrator and have cookies enabled.I did run CHKDSK F: from the command prompt as administrator yesterday because I've been having some trouble with my projects drive. It just hung which was what I expected since that was what it was doing when allowing the chkdsk to run on startup (which it was doing automatically having detected a problem on F:/).Thanks for any recommened solutions.Paul

Recently, a new poster was asking about uploading images to the Forum. Not how to, but allowed formats and max size (dimensions, or kb / mb). It seems to me there used to be a FAQ addressing this, bit I couldn't find it to direct them to it.Am I misremembering? If not, does it still exist, and if so, where?--OB

Does anyone know the secret to adding names to PM Address Book?  I select Address Book and type in screen name.  When name appears on dropdown list I click on it and list dissappears but nothing added to list.If I click on the Add Contact button it opens simlar screen and go though same process but no contacts are added.What am I missing?

How do I get from forum overview to it's discussions?E.gFrom:http://forums.adobe.com/community/flex/flex_general_discussion?view=overviewTo:http://forums.adobe.com/community/flex/flex_general_discussion?view=discussionsRight now I edited the view= parameter to discussions to get there. I couldn't find a link to get to discussions, except browse -> discussions which didn't work cause it switched back to some base forum not the one I was in.

Adobe Brings Retina Display Support To Photoshop And Illustrator CS6 As A Free Update For All Users..... if this is TRUE then how Do I get it. My CS is HORRIBLE visually. Does ANYONE know anything encouraging about this issue with Adobe CS and Retina Display???

Today the access to the forums with Google Chrome is not possible. Response from the system:http://www.adobe.com/special/message.htmlNo problems with Firefox.

In the past couple of days I have to log in every time I visit the forum with a fresh browser window, even though I click the [  ] Remember Me checkbox during login.Is this something I've neglected to flush/clear, or am I not alone?  This is a definite change between pre- and post-update, and I haven't done anything else to my system, which is otherwise functioning perfectly.Why is it so much to ask that things just work the way they're supposed to?  Through these little things those of us who help Adobe's customers are made to feel more and more unwanted.-Noel

I followed http://kb2.adobe.com/cps/402/kb402704.html and arrived at Adobe's 404 page.  On the default 404 handler page the link http://www.adobe.com/aboutadobe/contact.html is provided with the text:Broken link?Send us an e-mail.Which to me should lead directly to a form to fill out and provide details of the broken link, but instaead one arrives at the default Contact Us page, http://www.adobe.com/aboutadobe/contact.html , where one must strategically select the correct option which is very obscure and for most users not easily found.  At this point most will simply move on with their day and not report the broken link due to the amount of effort expected on their part to do so.  I suggest the workflow for this be corrected or considerably easier for the end user.Lastly, I desire to know where http://kb2.adobe.com/cps/402/kb402704 has gone to if someone could kindly tell me.

I've been trying for hours to sign-into AdobeTV, and cannot. I've reset my account twice, then initiated a chat with support who also reset my password. I can get to other areas on Adobe & sign-in to those areas, but when tring to sign-in on AdobeTV, I cannot. Because I assume it's a site bug, I tried to submit a but report and GOT AN ERROR THERE TOO. (I recorded a screencast: http://youtu.be/rf7as_BPRuw )It's becoming laughable SO FRUSTRATING, as I navigate around to all the adobe sites— just trying to get help signing-in.

Hey guys,   Sometimes when I try log into the forums it says something along the lines of "Your acount has been banned. If you believe this to be a mistake please contact and administrator". Then, after I wait a few minutes and try again it works and I can log in... any admins out there know what is going on?

I used one several years ago to register Photoshop and forgot I had it.  I opened a new account as a student but would like to now combine both accounts under my personal, non-student account so that all of my products are under one umbrella, so to speak.The Adobe ID page states that if you need to combine two Adobe IDs, that you must open a support ticket.  The link on that page points to the product support page, where there is no information or link that I could find for a non-product issue.  The support portion of Adobe sent me in circles for the better part of an hour, as every link led to product support.Can someone instruct me on how to open a non-product-related support ticket to get my Adobe IDs combined?ANY and ALL help is appreciated!

Can't save - print - email as all has disappeared except for basic icons on screen but when opening them there is no information in them - such as computer ID or relevent other info.  Need is desperate for urgent help please - not even sure if I can received any help given???? do need basic info as am almost 70 hence am indeed 'confused1'

For some hours  earlier tonight, I received a 404 Not Found error when trying to access these forums. Was this a scheduled maintenance, or what?

Hi everybody,when accessing an order in "My recent orders" (in "My Adobe") and after hitting the "Print receipt" link, I alway run into a bunch of network errors which cause the page to not display correctly. Obviously all the style sheets and some javascript can't be loaded. The console says this:"NetworkError: 403 Forbidden - http://wwwimages.stage.adobe.com/www.stage.adobe.com/lib/com.adobe/_all.js""NetworkError: 403 Forbidden - http://wwwimages.stage.adobe.com/www.stage.adobe.com/lib/com.adobe/template/screen.css""NetworkError: 403 Forbidden - http://wwwimages.stage.adobe.com/www.stage.adobe.com/lib/com.adobe/template/fullscreen.css""NetworkError: 403 Forbidden - http://wwwimages.stage.adobe.com/www.stage.adobe.com/lib/com.adobe/template/print.css"Is this only happening to me or has anybody else experienced it too? What can be done here? Is this forum even the right place to ask this question? And if not, how can I get in contact with an Adobe webmaster?Thanks for your help and bes

I was working through the first couple of tutorials by Paul Trani (Fitness Training). It is a series of 10 and now I can't find some of the beginning ones that I was using. Help!

Greetings,Several days ago I was logged out of this forum. I tried logging back in, but I always get error #413 saying "Header Length too Large". I have found out that I only get this error on the 64-bit version of IE. I am able to log in using any 32-bit browser, including 32-bit IE.What has happened recently that logged me out, and prevents me from logging back in?Thanks,Shane.

I have my usual haunts bookmarked to the discussion page.  Today I was showing someone how to get there, and I could not.  I could be blind, but can not see the option to get to discussion page on either Bridge or Camera Raw.  Below are screen shots.  One shows normal view the other the altenate screen for Bridge.  Never got the view with camera raw on how to get to discussion page.  Win 7 system, firefox browser.

I have never used email as it is not a good fit for me, and has limitations.  But to answer questions properly it would be helpful to know what they see.Here is what I am assuming they see or don't see.  If incorrect set me straight please, but be gentle.1.  They do not see any edits made to messages.2.  They do not see header for Announcements of current issues.3.  They do not see Link to mark answers "answered" or "helpful".4.  If you refer them to items in the header like "Adobe Icon", "Adobe Community" link, FAQ, or Popular Discussions they do not see it.5.  And finally, what do they get when they click "create by email" rather than "start a discussion"?This was all brought into light yesterday when I suggested OP read Announcement #2 on ACR 7.3 just above the Discussion questions in Photoshop Forum.  He responded back that he could not find Announcement or ACR 7.3  as he lost the link to the Photoshop Discussion Page so please send it.

When I try to login to the forum using Firefox (v. 18.0) I get stuck in an eternal redirection loop, making it impossible for me to login using Firefox. I can log in to other parts fo the Adobe site (e.g. the bug tracker) and it works fine using IE, so it seems to be a conflict between the forum and Firefox specifically.The following is the page I'm trying to login using:https://www.adobe.com/cfusion/entitlement/index.cfm?e=ca&returnurl=http://forums.adobe.com/adobe_login&loc=enWhen I click the "Sign in" button I get stuck on an empty page that contains just the following:<html>     <head>          <title>Redirecting...</title>          <meta http-equiv="refresh" content="0; url=http://forums.adobe.com/adobe_login" />     </head>     <body>        &n

As I understand it, when I click 'Follow this forum', the forum in question is supposed to appear under History->Places. However, if I login in forums.adobe.com on a different machine, the newly followed follow doesn't appear. I'm expecting this feature to be associated to my account, not my machine.Where/who do I report this issue to?