RoboHelp

 Mini TOC is not displaying contents. When I publish to SharePoint Online I get the following message when I click a heading in the Mini TOC: The webpage at https://tmobileusa.sharepoint.com/sites/RoboHelpOnline/Shared%20Documents/PIER_2/undefined#rearranging_col might be temporarily down or it may have moved permanently to a new web address. This happens with all Mini TOCs in the file that has been upgraded from RH 2015 to RH 2020 as well as a newly created Mini TOC. These display just fine in the Preview.

I have run into this issue before.  I am seeing it again.  Some of my RoboHelp projects are losing topics.  I am using RH 2019 classic, Version 14.0.11.0.  When I searched our online help for a key topic, "Creating Customers," I noticed it was missing.  When I looked at the RH project, I saw that it was no longer in the help project.  I re-imported it.  I saved the project files.  I closed the project.  I deleted the .cpd file.  I re-opened the project.  The topic is gone again.  It's missing from the TOC (shown in this image)... ...and it is no longer in the RH project folder even though I just reimported it before saving and closing RH.I think a forum user recommended in a previous post years ago adding a new topic to the TOC because RH then uses a different process to run through and save TOC files.  I have tried that in the past.  It seems to work for a time, but then I lose topics again.  Is anyone els

We are trying to compile helps for our product dynamically at our build server as part of the build process using the --cl (command line), -o (preset selection) and -l (log file) parameters of RoboHelp.exe.There are 7 different presets being compiled one after another and the process gets jammed in some of them 95% of time. All presets compile without issues using the GUI. What could be wrong? When the jam happens, there is no log file present yet as it seems to be produced after the command has executed (duh...pretty useless log for jams/crashes...). Couldn't find anything from Event Logs either with a quick look. Is there any debugging/verbose flags or such to better find the root cause?Br,Simo ErkinheimoProduct Manager | CUSTOMTOOLS

I am new at using 2019 UI. I have random spaces throughout my copy. I notice in the html at the top of the page that <span> appears in the words that are spaced apart. I'm also finding that many of my bullet lists don't line up. This is happening everywhere. I find myself dealing with issues like this instead of actually getting my work done. How to I fix this?      Moved from Using the Community (which is about the forums) to the correct forum... ModTo find a forum for your program please start at https://community.adobe.com/

On the Author page, RoboHelp has a section that is called "Window Settings". I can find no information about this anywhere, and sadly the words "window" and "settings" are so generic that any search for the term turns up millions of results that have very little to do with that issue. The actual RoboHelp documentation appears to make no mention of the section - or if it does I can't find it and I find that in general the RoboHelp docs are incredibly light on any meanigful information anyway. I also tried contacting support to get information and you can see the rather fun results of that conversation in the image below: SO... Can anyone explain what the Window Settings stuff is actually for? How is it used and applied to outputs, and what outputs is it applied to? Or point me towards somewhere where this is actually documented?  Oh, and honestly, this forum is a life saver as Adobe support is a joke... 😞

I use Robohelp 11, and have set a favicon on the project using a Responsive HTML5 layout:But when I generate the project the favicon is not added to the finished HTML-files so no icon is shown in the browser tabs:If I add the same image to a WebHelp Pro project and generate, the favicon is added to the HTML-files.Does anyone have any suggestions as to how I might correct this?

Hi everyone, In RoboHelp 2019 New, I installed fonts such as Montserrat and Ubuntu as part of my company's branding. When moving to RH 2020, PDFs began to generate incorrectly. But nothing had changed in CSS - just the RH version. Text now required more lines, font seemed larger, too. Line spacing was larger. I'm slowly working to reconfigure my styling to reach a point where it resembles the previous style. Now, Montserrat does not get passed into PDF output - but Ubuntu appears to. Fonts are embedded. Can anyone explain why?

Hi All, We are using Adobe Robohelp 2019 classic version and trying to add miniTOC placeholder on the right side of the page. We tried several things, but, the TOC is intact and donot move from the Top of the page. Is it possible in the Robohelp 2019 classic to move minitoc towards right side of the page if we are generating a HTML 5 responsive help. Additionally, while scrolling the page, mini TOC should remain stickey. Any help would be great! 

I've been using RGH2017 for a long time.  I installed RH2020 recently.  I can open my .XPJ in RH2017 but all the topics are missing.  I made a full copy of the entire project in a separate folder before I used RH2020 to protect it when I upgraded.  The topics are missing in that folder as well. When I attempt to view topics from the TOC, all the links are broken. I tried to upgrade my RH2017 project to RH2020.  The conversion process took only 3 seconds.  The new output does not have any topics, just a few images. Nothing has been converted.   I ran the output as responsive HTML5 to see what was generated and all I got were folders.  There was no content.  I can't even work on my project in RH2017 anymore.  And I honestly dread having to rebuild four years of content all over again.  What did I do wrong?  

Hi I am using Robohelp 2019 with the frameless output. Is it possible to add a glossary tile to the homepage? If so how?I am using the orange skin, I don't know if that is significant. Thanks

Hi there, I'm using Robohelp 2020.  I managed to export some of my topics into Xliff to send to our translation agency.  Now the translated files are back (still xliff) and I want to import them. 1) I go to the master project > Translations > select the sub-project.  The topics list opens.2) I click on the icon to import xliff.  The file browser opens.3) I want to select the xliff files, but cannot do it as the .xlf format is not listed. (why not?)4) I select the folder where my xliff files are, and then I received the following message: Invalid folder.  Please select a valid language folder.  I'm afraid I don't understand that message.  What does it mean?   What do you mean by language folder?What do I have to do?Thank you for your help.Best regards, 

Hi All, This query in in regards to Adobe Robohelp 2019 (Classic) version. I have been trying to add new layout to Adobe robohelp 2019 (Classic) to generate Responsive help customized as per our company requirements.Below are few queries:1. Can we add new layout to robohelp 2019. I am aware that we can customize the existing robohelp layout i.e. Indigo, Charcoal, and Azure. But, can we create or add new layout exlcuding these layouts?2. Can we download or import new layout or theme to robohelp 2019 (Classic).If we can download and import new layout then, what is the exact process for the same and what kinds of files would be required for the customized layout.Any help would be great! Thanks,Nutan 

Hi, What is an efficient way into the RoboHelp online help. Here's my UNACCEPTABLE workflow: Click Help in robohelp. Land on the sales page for Robohelp with the guide toc down the left. Don't see what I'm looking for. Enter "assign mapID" in the search box at the top of this RoboHelp page. Land on some Adobe page with hits to not RoboHelp and have to search and fail to find the RoboHelp product on the left...what group of products do they put this neccessary evil in?   Jeesh. Pls. Show me the fast way?

If you create dropdown texts one after another, any subsequent dropdown texts will be nested into the previous ones. The only way to avoid this is to add empty lines in the document, and place dropdown texts onto those pre-existing lines.How do you guys work around this? Is this expected behavior or a bug?Suggestion: The dropdown text element could be made clearer in the editor, with a seam separating its contents and any subsequent elements that need to remain separate.

Using RH 2020 is there a way to add page numbers to the generated pdf?Is that what the master page does?  Is there a way to apply my styles to the pdf? Specifically, all images have a line around them on the help pages but not in the pdf.  

Hi Team, Since, i am facing lot of issues with Robohelp 2019 Skins. I just want to swich my current project (roboelp 2019) to robohelp classic 2019. Each and every time whenever i am publishing my project RH skins (topic page) are getting disturbed. Not at all user friendly Robohelp 2019. Kindly give us some solution to use it better. 

Hi everybody and warm wishes for the New Year! I would like to upgrade an existing project from RoboHelp Classic 2019 to RoboHelp 2019 New UI, but I have bumped into some issues related to the layout.I have been using a customized Charcoal Grey skin in RoboHelp Classic 2019 (I customized the skin outside of RoboHelp by changing layout.css and topic.slp), however when I generate the output in RoboHelp 2019 New UI, the layout looks very different (some images which I removed in Classic 2019 are displayed now, the search bar and the print button have disappeared etc.). Is there any smoother way to manage this skin upgrade? At this moment, it seems to me that I have to partially or even completely redo the customization of the skin, but hopefully I am wrong :).Also, where can the topic.slp file be found in RoboHelp 2019 New UI? Or at least something similar to topic.slp, which I can customize? Thanks!

Does anybody have experience with the new Mac version of RH? Is there any difference to the Windows version? Is it possible to import FrameMaker files to create a project?

Hi there, I now that Flash is gone now but we use it to access the Robohelop Server and add new areas, do reporting, etc. Is there any other solution? I get the message "Adobe flash player is out of date". Thanks in advance for any inputBobby  

Hi Team, Post to the generation of Documents (online help framless output) i can able to see Homepage Tiles image (.png) locally. After Publising the documents in server. I am not able to view the Homepage Tiles images (.png). I am expereincing this issue recently. Kindly give us some solution.

Hi, Once we take the output from Robohelp (Classic 2019), in the search result, it displays filename as well.Is there a way to exclude the filename in the search result? 

Hi - wondering if anybody can help as I am fairly new to RH (started with 2020).When importing Word files, spaces between words in the file name are replaced with underscores in the Topic name in RH. When I generate the output, the underscores are showing in the button labels in my frameless skin.I do not want the underscores to show (I want spaces between the words used in the button labels). Any help would be appreciated!

I've run into an issuewhere a tech support person noted that all of the contextual help links from a web UI to our online help were broken. I noticed that the web UI is trying to call up a URL with extra text. I'm assuming this extra text made it's way into the original output I created, but somehow, in subsequent releases, this text went away. My online help is currently formatted as such (I've removed the beginning of the URL).com/#t=Overview.htmBut the web UI is trying to call this:.com/topic.htm#t=Overview.htm Other than re-code the links (a huge undertaking that SW engineering will not be pleased about,) is there a way to re-introduce the topic.htm text into the URL/output? 

I'm trying to follow the following instructions about to add a "Related Topic" section to a topic: "After you insert the Related Topics placeholder in the topic, the Type field in the Properties panel > General tab shows Related Topic List. You can now add related topics to the placeholder. To do so:In the General tab, against Related Topics, click ..." Problem: The buttons "Type" and "Related Topic List" do not appear in the General tab of the Properties panel.... Why?  . 

I have a RH2020.3.32 responsive html project. When I use the search term Report-13 or even 13 I want the search engine to return a specific page. Report-13 is a heading 2 style on the page (I thought H2 were used in search?), I've added the search keywords report-13 and 13 to the file. I've selected every search checkbox for the responsive HTML output. What does "Add special characters for search" do? I added the dash into the box, it doesn't seem to do anything. I am probably not using it correctly. If I check - Display results with all keywords I get 0 results when searching for report-13, 13, and "report-13". If I don't check Display results with keywords and search:report-13 - I only get results with the word report, the file I want is listed second but the Report-13 isn't listed in the text or highlighted so a user won't know to select that result.13 - nothing - Shouldn't I get the file returned since I added 13 as a search term for the file? does search not wo