RoboHelp

I created a project in RH 2019, imported my FM files, generated the output, all good, but I just made a change in the original FM file that was imported, should I now just do what I originally did, File-Import-FM to update the files in my RH project? The imported FM book simply replaces the existing content, or should i be doing this in some other way?

I have a master page set up from robohelp. As you can see below there are extra blank paragraphs before the main header can be entered:I'm not sure how to get rid of this. I've tried to remove <p>and </br> from html and it just creates more blank spaces..     Could anyone help me how to do this? Thank you! Steve

Using RoboHelp 2020 and files linked from a FrameMaker 2020 book, the index entries in RoboHelp have percent signs (%) where there are spaces. For example, an index marker in FrameMaker is "Zoom in" without the quotes, which displays in RoboHelp as "Zoom%20in" without the quotes. The %20 also displays in the output. Also, an index marker of "Enlarge: Increase size" truncates to "Enlarge" in RoboHelp.FrameMaker version is 16.0.1.817. RoboHelp version is 2020.2.29. They should be current.Is there a way to fix these issues?I will post if I get a fix from Adobe.

I recently upgraded from RH 2015 to RH 2020 and was really taken aback by the UI changes. While I'm adjusting to some of it, I'm bewildered by other things. For example, I cannot find a way to simply format a paragraph inline. Did the "Paragraph" dialog box just go away, or am I missing something? It appears that the only way to format paragraphs is via the Properties panel, which is clunky and missing options (such as setting values for numbered lists or changing paragraph spacing). Does RH 2020 expect me to create individual styles for every kind of paragraph I need? I tried to add a new style to the style sheet but it doesn't even appear in the Styles list (in any category). Help!!!Frustrated in Charlotte

We have published Update 3 for the latest release of RoboHelp.Here are more details about this update: https://helpx.adobe.com/robohelp/kb/fixed-issues.html.   If you have to update multiple machines you can download the installer from Adobe - Support : RoboHelp Support Center : Service Releases. You only need to apply the latest update as that includes all previous updates.   Also note that if you are using the initial release shown as 2020.0 when you click Help, you cannot apply the update from within RoboHelp. Download the latest version from the Service Releases link above.

Hi, I wanted to know if Robohelp 14 supports spliting the Masterpage into columns, like having a vertical side bar along with the main body content.Kindly repsond, much needed help. Thanks and Regards,Kavya Sharma

I have two projects built in Robohelp 2019 (not Classic) that I've converted to 2020 to fix the iOS output issue. The helps work as expected, with one important exception - previously, the redirect would parse the starting page as belonging to the correct subfolder, and now when I enter the help URL (i.e. www.site.com/help/this-product/) it looks in the top folder (www.site.com/help/Welcome.htm) instead of the subfolder it resides in (www.site.com/help/this-product/Welcome.htm). Is this a simple fix or do I need to make a change to a script somewhere?

Posting this information in case it helps someone else.When moving up from a previous version of RoboHelp and using FrameMaker files, the following works to use your .css file to apply your formats. Your .css file needs to be sitting in the contents > assets folders.First, search and replace in your .css file so that the format of a tag is p.bullet or p.heading1 for example. Mine differed, so search and replace fixed the formats.Set the Project Settings and each file to use the .css file. (Not sure what Project Settings does here. It seemed to do nothing.) Setting each file to use the .css file fixes the display in RoboHelp. (I had to redo this for each file after updating the book/files.)Set the Master Page to use the .css file. As another post noted, the Master Page overrides everything else. Setting the Master Page fixes the display in the output.Based on my initial experience, this is what has worked so far.

I'm working with RH 2020. In my project I have screens with thumbnails. When I generate output Frameless with Studio skin my images have double icon to open image in popup. The secound problem is when I open image in popup - there is double popup window, I must double click to closing icon to close popup. Have you ever meet with this issue? How can I fix it?

Hi everyone, I know there have been a lot of posts in the last couple of years regarding RoboHelp 2019 and SharePoint Online. I have read them several times and am starting a new thread because I believe I am at a lower level than all of you and need help with some very basic questions.1. Back in a 2018 posting Peter made a comment that, at that time, SharePoint Online was only for collaboration. Publication was via SharePoint using RoboHelp 2019 classic.  I believe I read somewhere / was told by Adobe support this is no longer true - that you can publish to SharePoint Online with the correct version of RoboHelp 2019.  We are on RoboHelp 2019.0.10.  Can someone tell me if our version will let us publish to SharePoint online?  Note that I cannot using the RoboHelp Update feature determine the latest version.  It has been disabled on my machine.2. In reading the RoboHelp User Guide 'Publish to SharePoint Online' (https://helpx.adobe.com/in/robohelp/user-guid

when I try to build conditional expressions with tags, I see include/exclude when <category> is <tag_name>.Is the 'is not' option not available for building expressions? How do we handle that.

Hi, I have purchased license and registered and downloaded the software. However . after installation is failed as there is no internet on that machione. Please can you suggest  how to resolve the issue ? Thanks SS

Hello! We have an very old desktop program with WinHelp help that we want to update. Is there a way to import either the *.hlp or the *.hpj into RH2020? We consider to produce a CHM from it but are open to alternatives. We're using the trial ATM, if that matters. 

RoboHelp subscription should be available for any user, not just for VIP companies and not just through local vendors. It should be on the international website, available for all at an affordable monthly price per person.  The old system of selling this product via vendors is a thing of the past and should be terminated.

I have a sample help portal and works well with Responsive Indigo skin. However, Add to Favorites and doesn't save the topic under Favorites and doesn't show up when I revisit Favorites.Is this an issue?

The frameless studio layout is working best so far and is feature-packed. Is there a way to reduce the size of the tile boxes on the skin page? They are kind of huge. I have 6 tiles.I tried changing them by editing the layout, under Homepage and then adjusting the tilebox size but it didnt work.Any pointers?

I tried different layouts - frameless, responsive and different skins.Strange thing happens. When I refresh the page or load the page fist time, the Filter option/button appears and disappears. I have added dynamic filters and wanted to test them.Any pointers what is missing why would this option go missing? It is enabled in the Studio layout as well as Indigo layout and Top Navigation layout.

RoboHelp 2020, Responsive HTML5 output. General questions... What impact, if any, does incognito mode have on search for an end user (of Responsive HTML5 output)?What impact, if any, does an end user's browser history (retention, accumulation, erasure) have on search? What happens if a user deletes their browsing history?What impact, if any, does a user's cookie storage have on search? What happens if a user deletes their cookies?What impact, if any, does updating output (changes to existing topics, adding new topics, etc.) have on an end user's search result experience? Also, how does the search function differ (if at all) for Responsive HTML5 output moving from RoboHelp 2017 to 2020?  I believe results used to be (RH 2017) returned, top to bottom, based on how the search term is used in each topic and the frequency with which it appears according to the following priority/hierarchy:topic titleassigned (internally) as keyword of a topicheading 1heading 2headin

Anyone experience this? The output looks fine on Android - matches the mobile preview display perfectly - but unreadably squashed in both Chrome and Safari on iPhones, like this: Anyone have a inkling what could be causing this discrepancy?

With the new RoboHelp 2020 I can no longer simply right-click on a step and change the numbering. Can someone please tell me how to change an ordered list numbering? For Example:1.2. 3.Bullet pointBullet point1. (this should be a 4)

The translation of Bullet and Numbering styles when generating a Word Document do not match the CSS used in the RH2019 project file. Both styles appear to be translated as "Normal" even though they exist in the CSS and are mapped correctly to the Document Template used in creation. Using "Unassigned" has no effect either? How do I get the above styles to display correctly in the Word Document? Thanks in advance.

I understand we can import FM 2019 source to RH 2020. The tool asks to ensure that we have fm 2017 update 2 or later for the import to work.I have FM 2017 currently. Can we not import FM 2017 source into RH 2020?

When I open a RH project, I see the message in the image.When I open the CBT pod or rhbuildtag.apj file, I don't see any such entry. I am not sure why this message appears and how to get rid of it? Any suggestions/thoughts.     

We have an online help and few chapters from the help will also be used in a training guide.We are generating a Word document from RH 2020.What is the best way to use a word template? Any best practice or suggestion here?I tried adding a cover page but it did not show up in the output.Some outputs came out correctly but after I supplied our custom word template now it gives me an error saying Failed to generate printed documentation layout.any tips on bext way to use RH for a clean PDF or Word output so that the manual effort after the word generation is minimal?

I did check out the videos on this page: https://www.grainge.org/pages/authoring/rh_tour/rh2020/outputs/outputs_chatbot.htm.However, I am still not clear on where we get the client info json file. I guess the chatbot output wont be generated until then?