RoboHelp

Hi I have just upgraded all of our projects to 2019 Classic from 2015. All were publishing fine as standard WebHelp in 2015. After upgrade, a lot of CSS files are not being included in the publish. The pattern appears to be any CSS filename which has spaces within it and ends in a numeric does not now get included in the publish. Any ideas on how to fix this problem? Have tried applying recently released update 11 but didn't make any difference. Thanks Brian 

Hello! For some reason once my counterpart published a repository in Robohelp, there are red squares on all of the pages and the master page property was removed from all master pages. I am not sure how this happened or how to fix it. We have added the master page back on but everytime we publish, it is removed again. We have no designated contact for Robohelp assistance with our employer and are trying to figure everything out on our own. Please help!   thanks!

I have installed Opensans font in the bagage file and created Webhelp. The font was successfully embedded in this output. When I generated the chm from this output, the Opensans font appears only in TOC and not in the main section. Please suggest.

I am maintaining several help projects created with older versions of RH where the RHTML5 laoyout was configured using a screen layout. I can continue to maintain these projects with RH 2019 classic, but if I try to upgrade them to RH 2019 with new UI, the screen layout is converted to a skin which obviously looks completely different than the old layout.   What is the recommended upgrade path in such cases? I would like to be able to use the new UI, as that is what will be maintained in the future, but how do I get there?   I have tried searching for information, but I wasn't able to find any, but I hope my situation is not unique.

Hi, My name is Michael and I am in charge with the Specification team for the IWS product (the same group as ISIWARE that build the NORMEA product). I’m afraid the enclosed email had no answer from your tech support since December, 19th. To sum up, NORMEA and IWS use the ROBOHELP 2019 classic version and we both use relative links to images such as ../../IMG/image.png in the source project. When compiling the project (Responsive Layout), the « IMG » subfolder disappears thus it breaks the links. We get no answers from the "Adobe Technical Communication". If someone knows a workaround or a fix we would appreciate. Michaël

I have over 18 topics in my project. I generated the output and performed search for a word that I know exists in 15 of the 18 documents. The search result only returned 3 topics. When I did the same search using find (Find and Replace) in Author mode, all 15 documents appeared in the results of the find. Is there something that I need to do, short of creating a filter by keywords, to show the expected result; I do not always know what keywords users will be searching for.

Hello all,is there a way to define the style of glossary items for the PDF output in RH 2019 new UI (update 10)? I could not find any option to do so. Currently, the headers and descriptions are displayed in the same style.Thanks!Karin

Disclaimer from community guidelines: searching for duplicates of a posting on this site is arduous at best and impossible at worst. Please change the way you (as developers of this site) can sort through postings. You cannot see all search results upon page scroll back and forth. You lose the search results upon each successive page navigation. My version control has been setup utilizing this guide: https://www.adobe.com/devnet/robohelp/articles/robohelp-tfs-integration.html  I successfully implemented all installs, created a blank project, and all seems to be fine (even though documentation on tfs source sontrol is little to none).   My question: I am utilizing the project type WebHelp for my company's website. With using team foundation server source control, I want to know with each iteration to a Robohelp project how do I only publish the files that have changed and not the entire source code directory with each minor change to a project?

I converted a small Responsive HTML5 Help system created in RH 2015 to RH 2019 (classic). There were a few problems with the styles, but everything seemed to convert ok. However, when I try to generate, it never finishes, nor does it give me an error message. I've let it spin overnight and it never finishes. If I click View Log, I get nothing. The progress dialog says it is patching topics, then stops naming the topics it is patching and just spins forever. I've looked at the last topic that it says it is patching, but I don't see anything in that topic except text and hyperlinks. The broken links report shows a bunch of broken links to images in the main.css and jqueryui-custom.css files. Looks like images used in the skin. In RH 2015, it works fine.

I am wanting to create four paragraph styles in my RH2019 (Version 10) project. Each style is to be autonumbered with text: WARNINGCAUTIONTIP NOTE I create a new paragraph style and in the Autonumber pane for the properties, I set the style to None, and the format to the text, for example, WARNING:. When I apply this style to text in a topic, I do indeed get the expected autonumber, and then I can add the appropriate text after the autonumber. However, I want the autonumber to be in bold, and I want to decrease the space between the autonumber and the following text. Where can I adjust these properties for an autonumbered style? Because it is not a List style, but a Paragraph style that I am creating, I do not see these options. I don't want to have to create a List style to be able to accomplish this task, but. . . .TIA, TVB

I have a help project (RoboHelp 2017) and I want to change the heading at the top of each tab in the browser. I've changed the project name, tried a number of different things, and after generating the HTML WebHelp project, the old tab headings still display.

Good afternoon, I was trying to customize the Screen Layout Page for the homepage xml file to include whether html or a specific topic content, is there anyway to do so?Thank you Christele

Just upgraded from RH11 to RH2019 Classic, and my brain insists on seeing the "new" conditional tag highlighting as underlines, not overlines, so I keep panicking that random bits of text have somehow been conditioned...   :S    >:[ :@

Hi guys, so, stupid question.  In RH2015, RH2017 and RH2019 (Classic) I used to be able to close open topic tabs by middle-clicking them with the mouse wheel (similar to closing browser tabs).  However, that's no longer an option and I can't find a setting where I can set it.  I just tested with the Classic, and it still works just fine in Classic, but on the new UI it's gone.  I find it a bit annoying to have to finely click with the mouse on the little "X" on every open topic every time I want to close a bunch of topics (it happens quite a lot), and I was wondering if there's an easier way, or a feature I'm missing?

I have a Related Topics sections on each help topic. Typically we add 2 to 3 related help topics as links here. Is it possible to add a link to a book instead of a help topic?

I was using RoboHelp 2017 and I've decided to migrate to RH 2019. Besides getting in shock with new interface I clicked Upgrade RoboHelp Classic Project thinking it would be just adapting my project to RH 2019. However, when I tried to export to HTML5 my RH has collapsed. It has been freezing in "Patching topic" message for several minutes, so clicking on "Dismiss" was my only choice after 10 minutes waiting. Then it didn't generate my output in HTML5 and it even didn't give me an error message to understand why it happened. I didn't change any setting on RH 2019, just opened my project and tried to export it to HTML5 format. So I closed RoboHelp and tried it again, but the same happened again and again...  I hope you can help me, thanks in advance!  

Hi Folks, I have a TOC on the left pane and the content area on the right pane. While clicking one of the topics, every time a new page is displayed on the content area. The previous content is no longer available on the current page. Every topic content is separate from one another. BUT, I want to have all the content (for all the topics) to be displayed on a single page, i.e right pane. If I click on a topic from the left pane, immediately the cursor should go to the respective content and display in the content area.   Look forward to your help. TIA

We recently upgraded to Robohelp 2019, and I've been converting our projects from previous versions. This was mostly fine, but one helpfile (our largest project - just over 1000 topics) is causing a significant drain on memory usage while using the new program (this was not an issue in Robohelp 2017 / 2019 Classic) In terms of memory usage, when first opened I'm seeing the project using about 1.2GB of memory in task manager. At this point, while the memory usage is quite high, Robohelp is still very much usable. However, each time I try to add a hyperlink, edit an existing hyperlink or fix a broken link, a few things happen:The hyperlink pop-up is very slow to load (taking about 10 seconds before it renders).The memory usage increases by 150-200 MB, and will not decrease, even after closing the pop-up. After editing about 6 hyperlinks, the memory usage has increased to about 2.2 GB, and continues to rise each time the pop-up is loaded - the only way to reduce this is to resta

I have a couple of older RH 11 Help systems that I need to move into RH 2019. I also have one RH 2015 Responsive HTML Help system to migrate to RH 2019. Any tips, warnings, advice?

I am trying to import FrameMaker documents into RoboHelp, but the results are not so good. While some it works fine - like breaking down into topics - other things seems shaky. My FrameMaker document holds a bunch of svg files which have been imported by reference. When I import that document into Robohelp, the svg files have become jpg files. There is an import option which should allow the referenced graphics from the FrameMaker document to stay in their original format, but I can't make it work. Jpg files is what I get, no matter what option I choose. But not only that. The jpg files have been cropped as per their cropping in the FrameMaker document and not per their original dimensions.Am I just confused or mistaken here or is this a bug? 

Has anyone else found, after upgrading to Update 11, that the first time Classic is launched it takes about 15 minutes to open? Subsequent launches seem to be okay.   (edited to clarify title)

I have lost the original source documents used to create a set of help files (.chm).Can I import them into latest copy of RoboHelp to allow editing?

I'm working with RoboHelp 2017, generating webhelp that is hosted on a server and also installed with our software. Our software is aware of whether or not an Internet connection exists, and will call the locally installed help in the event that there is no Internet connection (or in the event that the user has turned off the use of web-based help via the application setup).When the default browser is set to Microsoft Edge (tested in version 41.16299.334.0), local help runs into some problems. One is that the navigation panel is blank. This seems to be addressed by reloading the page, so it's not an absolute deal-breaker, although I'd sure love to fix it. The major issue, however, is that context sensitivity does not function at all-- the help simply opens to our designated default page. Context sensitivity works fine on the hosted help, and works on both hosted and local help in other browsers.Anyone have any insight on this? Many thanks.

Our new product version is going to be web-based. Earlier we were using .chm help file. Can anyone guide me on the options/procedure for creating/converting help for our new version of product.

We have published Update 11 for RoboHelp 2019. Go to Help > Updates to update your version. Here are more details about this update: https://helpx.adobe.com/robohelp/kb/fixed-issues.html.