RoboHelp

We recently upgraded to Robohelp 2019, and I've been converting our projects from previous versions. This was mostly fine, but one helpfile (our largest project - just over 1000 topics) is causing a significant drain on memory usage while using the new program (this was not an issue in Robohelp 2017 / 2019 Classic) In terms of memory usage, when first opened I'm seeing the project using about 1.2GB of memory in task manager. At this point, while the memory usage is quite high, Robohelp is still very much usable. However, each time I try to add a hyperlink, edit an existing hyperlink or fix a broken link, a few things happen:The hyperlink pop-up is very slow to load (taking about 10 seconds before it renders).The memory usage increases by 150-200 MB, and will not decrease, even after closing the pop-up. After editing about 6 hyperlinks, the memory usage has increased to about 2.2 GB, and continues to rise each time the pop-up is loaded - the only way to reduce this is to resta

I have a couple of older RH 11 Help systems that I need to move into RH 2019. I also have one RH 2015 Responsive HTML Help system to migrate to RH 2019. Any tips, warnings, advice?

I am trying to import FrameMaker documents into RoboHelp, but the results are not so good. While some it works fine - like breaking down into topics - other things seems shaky. My FrameMaker document holds a bunch of svg files which have been imported by reference. When I import that document into Robohelp, the svg files have become jpg files. There is an import option which should allow the referenced graphics from the FrameMaker document to stay in their original format, but I can't make it work. Jpg files is what I get, no matter what option I choose. But not only that. The jpg files have been cropped as per their cropping in the FrameMaker document and not per their original dimensions.Am I just confused or mistaken here or is this a bug? 

Has anyone else found, after upgrading to Update 11, that the first time Classic is launched it takes about 15 minutes to open? Subsequent launches seem to be okay.   (edited to clarify title)

I have lost the original source documents used to create a set of help files (.chm).Can I import them into latest copy of RoboHelp to allow editing?

I'm working with RoboHelp 2017, generating webhelp that is hosted on a server and also installed with our software. Our software is aware of whether or not an Internet connection exists, and will call the locally installed help in the event that there is no Internet connection (or in the event that the user has turned off the use of web-based help via the application setup).When the default browser is set to Microsoft Edge (tested in version 41.16299.334.0), local help runs into some problems. One is that the navigation panel is blank. This seems to be addressed by reloading the page, so it's not an absolute deal-breaker, although I'd sure love to fix it. The major issue, however, is that context sensitivity does not function at all-- the help simply opens to our designated default page. Context sensitivity works fine on the hosted help, and works on both hosted and local help in other browsers.Anyone have any insight on this? Many thanks.

Our new product version is going to be web-based. Earlier we were using .chm help file. Can anyone guide me on the options/procedure for creating/converting help for our new version of product.

We have published Update 11 for RoboHelp 2019. Go to Help > Updates to update your version. Here are more details about this update: https://helpx.adobe.com/robohelp/kb/fixed-issues.html.

I still don't understand what the best way to use lists is. What I am getting is that you should define your own styles and not use the list styles in Robohelp? Also, because I have imported some word documents that had the autoformating of bulleted lists on, now lists are not behaving correctly in those files. I cant seem to reapply new list styles? Even when I go into the code and try and delete the old tags, the new styles are not applied correctly. Am I going to have to reimport those word documents? Also is there some information on how to create your own list sytles in CSS somewhere?  Thanks!

Where can I find the Update 11 Release Notes? I have looked in all the usual places but no luck.

In my project I have two image folders: images and images_draft. The images_draft is for rough placeholder screenshots that I need to do again, so I can easily find them. Once I have copied the final image over the original image in the drafts folder (with Windows Explorer), I move the finished image within the RH UI from the draft folder to the images folder, so that all links in all topics are updated. However, today I moved 20 or so images at the same time. One of the topics that had a link to one of these images is now 0 kb. I noticed more topics (and even a complete TOC) disappearing randomly over the past few weeks. Now is the first time I could pinpoint it.Not sure if this also happens when moving a huge number of topics themselves around. Seems to me like some kind of timing error that just stops writing a file that is being copied. If this can be reproduced this is a SERIOUS bug... My project is on my local disk, as is RH. So this isn't a network issue. Anyone else n

Hi,another question for printed documentation which drives me crazy.In my RH 2017 Classic project, I have multiple tables and table styles:* By default and in the table style "celum", the table should have all borders.* In the table style "no-border", the table should have no borders. I am using a dedicated css file for the print output (so no Word style mapping) and everything else works fine, but no matter which table style is applied to a table in my project, the borders are never present in the Word output, even though I am explicitly (and with !important) specifying the borders for all relevant table styles as well as the default table in the print.css:table { table-layout: auto ! important ; width: 100%; font-family: "Open Sans", sans-serif ! important; border: 1px solid #585858; } table td { vertical-align: top ! important ; word-break: break-word !important; padding: 5px ! important ; border: 1px solid #585858; } table th { vertical-align: middle ! import

Using RH 2019.0.10  -  the front cover of a PDF is inserted at the start of the document AND also at the end of the document. This was not happening in 2019.0.9.This is messing with the page numbering if I delete the erroneous page so a quick fix is desirable. Is anyone else experiencing it? ThanksMichelle

When I generate to Microsoft HTML the CHM file does not show me the names of the topics because they are in cycillic, I only see those signs -, _, /.I have already set the language to Bulgarian in the Output Presets.

I made a short video for my RoboHelp topic and inserted it as MP4. After publishing the project, the video is not loading. Is there a specific format to upload video? I used inset>multimedia. Is there another way to do it properly? Thanks

When I import a FrameMaker 2019 document into RoboHelp 2019 the svg files which were referenced into the FrameMaker document, are converted to jpg files. I do put a checkmark in "Do not regenerate files" in the import setting. I was expecting RoboHelp to use the files used in the FrameMaker document, but it seems i generates its own. Why is that?... 

Running RoboHelp 2019 new, update 10Generating Frameless output, with Orange skin Created a custom footer, as a topic in RoboHelp.Inserted several links to other topics I created in RoboHelp (e.g., Terms of Use, Privacy Policy, Search Tips).Assigned my custom footer topic for the home page and topic pages in the skin editor.Generated output.Viewed output in web browser.The custom footer appears correctly when viewing/accessing home page and topics.Links in the footer are present, but if I click on any of them, I get following error: Your file was not foundIt may have been moved or deleted.ERR_FILE_NOT_FOUND Here's the URL of the link target, copied from the browser address window:file:///C:/Users/RoboFan/Documents/My%20RoboHelp%20Projects/outputs/Trailfinder/Frameless/template/trailfinder/search-tips.htm Here's the HTML code for the hyperlink, as it appears in the footer topic in the RoboHelp project:<a class="topic" href="../search-tips.htm">Search Tips</a

I have imported some word docs to Robohelp with the Autoformat option still set. Now, even when I remove the bullets in the code, when I try to use the list styles in Robohelp, I still get double bullets and numbers in my lists? Does anyone know how I remove these?

When I save a document I do not expect to be able to undo formatting changes. However I can do that in RoboHelp 2019. And "undo" does not undo just the last piece of formatting - no it takes away a long solid chunk of formatting and sets the document back to the state of last save.It seems illogical and out of sync with all other software. Is there a system to this and can I modify it somehow?

Does RH 2019 new include the ability to generate output via command line, with the output target a cloud location - such as Azure or Amazon Web Services? I'm guessing this would require a special target location/URL/service, along with corresponding user login credentials for the cloud/hosting service/site in the command line. I believe this functionality existed in prior RH versions, but never personally tested it. The overarching goal here is to automate a nightly help build + upload/update/posting to a cloud service. It may be that there are better tools to automate the uploading/posting part of this process - in which case, I would be interested in hearing what tools/services (batch file + Windows scheduler, etc.) others are using for handling that, and their experience with those tools. Note: I have successfully generated output via command line on/to my local PC/machine in RH 2019, so I do have that "part of the puzzle" figured out. I have some experience with batch fil

Hi guys, So, the Frameless output is brilliant.  I've started moving over my entire project to it, and I'm loving it.  The way it looks is beautiful and smooth - I just have one little issue.  When I click on a Topic and it is displayed, the TOC on the left-hand side of the screen displays fine.  When I click to other items (books or topics) in the TOC it all responds like it should, in other words, the TOC responds like it should. However, when I click on a book on the home page, and that book is linked to a topic (source set to a topic), the topic it is set to displays, but the TOC remains closed.  On the Responsive HTML5 output, these books are automatically expanded, and it's contents displayed in the TOC, but with the Frameless this doesn't happen.  It's not a massive train smash, but ideally if I click on a book and the book's linked source topic is opened, it should expand that book in the TOC so the user can see that there is more to the

Hello,    I generated the output and tested it on my output folder, everything works well. But when I push the output files to my server via Filezilla to publish them on my website, the filters (tags) don't work in topics. I have an error on my browser console related to the file common.min.js which is automatically generated by RoboHelp. This error does not appear when I open the output from my local folder (Computer Folder) and appears only when I open the website. I work with RoboHelp 2019.     Output on Website   Output on my local

I need to import a word document into a project created using RoboHelp 2019. I need to keep the exact formatting from the word document but upon import to RoboHelp, the images are placed slightly differently. The justification was also changed from justified to left indent. Is there any way to keep the format the same format as the original word file?

I recently was working with Adobe for some support and moved my project to my desktop for troubleshooting and never moved it back onto my external hard drive which would have been automatically backed up.  BIG mistake, HUGE! My IT Ops team did a domain migration in which my profile was supposedly moved but all content on the desktop was lost, including, the largest project I manage that is accessed by multiple states. IT Ops is running a deep dive recovery program but my fear is it will not work and I just wondered, if there is a remote chance to rebuild the project from any of the output folders, locally and/or on the RH Server 10 that we use?  Worst case is I have to go back to my last backup which was 3 months ago and redo the work. This is my HAIL MARY!

Hi all, am hoping someone can help solve this as I am very frustrated by this issue! I have researched this problem on this site but can find no answer that works for me. My problem is that random png images do not appear in my project manager or in the HTML5 output. This usually occurs when they are in tables.  This has happened before, and I once solved it by double clicking the image and clicking OK, then Save. This seemed to register the image’s presence, but this is not working now. Details:I am using Robohelp Classic 2019.My files are all on the local drive.I have tried deleting the CPD file from File Explorer and restarting/regenerating projectI have checked the box under Options which deletes the CPD file automaticallyI've looked at the HTML code and copied rows/cells from the same table where the images are showing.The images are inserted by selecting Insert Image and selecting an image.When I insert the rogue image elsewhere in the project and sa