RoboHelp

Hi fellow Helpers. I am using drop-down help quite extensively in my project. However now when I generate the help, some of the drop downs are open (expanded) before they are clicked on. I've done a few experiments to see if there is a reason for this but I can't figure it out. Some of the drop down text is inside snippets and I'm not sure if this is causing the problem. I've tried saving and generating the help with the drop down boxes closed and I have got in the habit of resetting my browser history each time I view newly-generated help. It just seems pretty random to me.  Short of resetting the drop down links to read "Show / Hide more info" rather then "Show more info" Im at a loss as to what to do. Any hints, tips / revelations to get my drop downs display "un-expanded" when the help opens, would be much appreciated.  Regards john V 

I have two questions about Sharepoint and RH 2017: 1. When working with project files stored in SharePoint, are you able to connect directly to those files in SharePoint and work with them in real time from Robohelp? Or does the process involved checking them out to local spot and working with the local copy then checking files back in? If I open a Word document from SharePoint while in Microsoft Word ... that file opens in Word and saves changes back to SharePoint directly for me until I close Word. Wondering if similar thing meant to happen in RH.   2. Anyone have instructions for setting up the connection between RH 2017 and Sharepoint? Specifically, what you entered in the SharePoint Site field of the Connection Details window? I did the following and can't get my Test Conncection to succeed after trying a few variations of what I thought was the correct URL for my company's SharePoint site. Only instructions I find when searching online seem to be RH 2019-based and talk

Examining the styles provided by RH 2019 in the default.css file via text editor and noticed a list style that doesn't get surfaced in the RH 2019 UI. Wondering if anyone knows what it's in there for (see blue text below - styles in gray provided for context/location in CSS). ol.minitoc-list {  padding-left: 0;  margin-left: 0;  list-style: none;}ol.minitoc-list ol {  list-style: none;}a.minitoc-list-item {}

Im using Robohelp 2017.   Currently, working on webhelp content, where I dont need Folder or Topic icons/images in the TOC. Unable to find solution for it.

I am using RH6. I placed my cursor in the middle of a paragraph. I expected to insert text there (that is, I expected new text to appear at my cursor while preserving existing text). Instead, I was overtyping existing text (that is, as I typed, existing text was overwritten by new text). I searched RH6 Help and the Adobe site for "overtype" and "overstrike" but found nothing. Any ideas?

Hello everyone, I really like the functionality of the Adobe Robohelp User Guide site experience - https://helpx.adobe.com/robohelp/user-guide.html. Wondering if this was actually built using Robohelp? If so, would anyone be able to let me know if there exists any ready-made templates that are similar to it or get the actual project template from Adobe? I'm just trying to work on a short timeframe and want to get as much functionality from a UI standpoint within a template. Thanks,Karthik 

Hello all, I'm experiencing a critical issue with the Frameless output. I use RH2019 update 9 (including the hotfix, but also tried without it). The project includes multiple merged projects. When I generate the project and test it offline, it works OK, but as soon as I publish it on a server and access the published site, the following issues occur:- The search does not return any results for content within merged projects when you initiate search from a topic within a merged proejct. On the home page or a parent project page, the search works correctly.- Navigation/opening topics: all elements, except the topic body, are loaded with a delay. The more merged projects the longer the delay. If I open the Chrome console, there are errors for every merged project:Failed to load resource: net::ERR_NAME_NOT_RESOLVED projectdata.js:1The script doesn't get the path to the projectdata.js correctly, it looks into an absolute path that doesn't include the domain name: https://mergedPro

Hi,When I launch context-sensitive help topic in Chrome I get this Click here to see this page in full context option as expected in the top-right. It does not show up in IE.  Any idea how to fix this? Is this an IE issue? Any workaround?  

Hi,Need a suggestion here.We have help pages with mapIDs defined and they are launched as context-sensitive help pages on the web application on the respective web pages.So as always has been, the page is associated with the mapID.With Angular and HTML5 that the UI development team is now using, many operation happen on the same web page. So the page/URL stays the same but the content or tasks the users does on the page can change drastically. We have multiple tabs on the same page and each tab has some actions.So the mapID that calls a specific context-sensitive help page may not not show relevant content if the user is on a different tab, although the page/URL is the same and the page that is called is correct.Any idea how to handle this?

First Word import into RH2019 (same import works fine in RH2017). Kept all the defaults during import and it seemed to complete without error. However, after trying to view the resulting content and/or the index (which surprisingly is empty??) I get the following error in the lower right corner of RH2019:Indeed, after restarting, opening the previously, newly created project and attempting to browse the results of the import similarly fails and results in the above application error again.So, I guess RH2019 can't import the same Word document that RH2017 had no trouble with . And now the project seems broken enough to crash RH2019.This, after RH2019 has already seen two updates, does not give me any confidence in this new release (yikes). Unfortunately, I've already paid for the upgrade... Disappointing to say the least.

I'm using Robohelp 2019 and am wanting to use a frameless skin but that option is not showing up in the dropdown menu. The only ones available are New WebHelp Skin, New HTML5 Skin, and Import. I also want to design one from scratch but that is not an option either. 

After publishing my merged project, I am facing issue with the Search, the seach box displays potential results, but when clicked on them nothing is displayed and this issue is with my Responsive HTML5 output locally as well as on Server.

Hi everyone,   Since I installed RoboHelp 2019 back in July, I've always had the following issue with snippets:   When trying to create a snippet, the snippet file is automatically named after either the project name or my Windows user name. In effect, it always becomes myname.htm.   When I try to save the project after creating a snippet, it doesn't seem to save. The snippet doesn't appear in the snippet list. The only method that seems to work is to create one in the snippet folder itself.   As it's a big part of single-sourcing, I absolutely need to get this sorted. It's not really viable to do it that way all the time.   Thanks.

Hello,  I am using RoboHelp2019. I would like to assign to each topic an English title and a German title. I have set two filters (English and German). The purpose is when I click the german filter, the topic title is shown in german and vice-versa.    I added these lines in the HTML code, but that does not work:    

We have perpetual license for Robo help 11.x, which has not expired. Can we use the existing license keys to download and install RoboHelp 2019? If yes, how to.

EDIT: Peter and Adobe are now aware of these issues, and I'm working with them to find a solution. If anyone else experiences the problems I've found, they're working on it. Any updates or workarounds will be posted at the end of this thread. I have tried to generate Word output from the RoboHelp Reimagined project, but the result has multiple issues. These issues concern both the use of a CSS to generate the word styles, as well the use of a Word template to map the Word styles to. I have created a test project, where I start off by creating Word output by CSS only, and then step by step use a Word template to map the styles, style by style. I have added a lot of screenshots to show which settings are used, and what the result looks like in Word and which styling is used. You can find this project and its description here:https://drive.google.com/drive/folders/109ytnkuZEcXCvrVYbHmu87TLnVLsQmvk Summary:When generating from CSS, RH also adds Heading1, Heading2, etc.

I am using Adobe RoboHelp 2019. I use to get the output in form of printed documentation (MS-Word).I have installed Microsoft Office Proofreading Tools. When I go through the output in MS-Word, I could see a lot of grammatical as well as other suggestions which RoboHelp Review option doesn't show or suggests. Following are such examples:Active/Passive VoiceSubject-verb agreementCorrect punctuation and spacingUsing simple and concise languageCapitalizationand many more. It becomes very tedious if I find something like this becuase after correcting or changing the content, I have to do the same changes in RoboHelp source file. Is Adobe working on it?

Hi,Is it possible to keep the TOC in the navigation pane of Online Help auto-expanded, so that the user doesn't have to click a book in the TOC to open rhe topics inside it? If yes, could you guide me with the steps to achieve it, please?Can a user view a book and the topics inside it by default with no click action needed on the book?Thanks and Regards,Arijit  

Running RoboHelp 2019 new. Generating Frameless output for Orange skin. Configured mini-TOC to use heading levels 2-3.  If I turn heading level 2 text into drop-downs, the mini-TOC displays the text twice. For example, "OverviewOverview". See the following image (captured from output viewed in latest version of Chrome for Windows):  Thoughts?

I am using RoboHelp 2019.0.9When I create Snippets they do not appear in the Snippets pane as demonstrated in the following screenshot. Does anyone else have this issue?We are due a RoboHelp update, does anyone know when it is coming?Kind regardsMichelle 

Working on a project created in RH2019 (new) that I've been compiling/generating as Frameless (Orange) output without issues. Went to generate/compile and it failed. RH2019 displayed an Output Generation dialog with the error message "Failed to generate <frameless output name>." (where <frameless output name> is the name of my frameless output). Restarted RoboHelp; still get error.Restarted PC; still get error.Created a brand new, default frameless output and brand new, default skin (tried all - Orange, Dark, and Oceanic); still get error.Tried generating default Responsive HTML5; still get errorSuccessfully generated default EPUB, Microsoft HMTL Help, PDF, Word Document, and XML outputs.Replaced my CSS with a brand new default one; still get error. At a loss. Project succesHaven't been working on anything today in this project other than inserting new images in a single topic (tried rem. Not aware of any log files or other such similar things to check.... On

Hi, In my published output, in the navigation pane, on click the topic content is displayed but the topic below is highlighted.I am sharing a screenshot for reference. Please notice that "Prequalification..." topic content is displayed on the right but "Financial Condition" topic is highlighted on the left navigation pane. Any help to resolve this issue is appreciated. 

I'm using a custom font in my RoboHelp 2019 (Classic) project and I'm running into an issue where bold text doesn't display at all when my HTML5 project is viewed in a browser (but it does appear properly in the editor).   The font I'm using is called Montserrat (a free font available from Google), and I'm using custom CSS for all my character and paragraph styles.   Some background: I originally ran into an issue where the font itself appeared properly in RoboHelp and in a browser on my machine, but that was because I have the font installed locally - it didn't appear for anyone who does not have the font (or when I disabled the font on my machine). So to solve that issue I added the following font files to the RH project (as baggage files) and to the layout folder (project/!ScreenLayout!/Azure_Blue):   Montserrat-Bold.tffMontserrat-BoldItalic.tffMontserrat-Italic.tffMontserrat-Regular.tff   I also added the following code to default.css (at the top level of my pro

I recently upgraded from RH2017 to RH2019 Classic. I've noticed that internal links in my HTML5 output are not working in IE11. Links to other websites or PDFs do work however.The links work fine in Edge, Chrome and Firefox.Is this a known issue?I'm using RH2019 Classic version 14.0.8.004.

There are two staff at my workplace using two different versions of Adobe RoboHelp: 2015 and 2017. While it's preferred to upgrade 2015 to 2017, there is no interest at this time in upgrading to 2019. Is it possible / is RoboHelp 2017 still available to be upgraded to from 2015? Again - we just want both staff to be working on the same version and the user of 2017 said at this time we should wait to upgrade to 2019. We already asked via Adobe Live Chat and we were referred to the Adobe Community Forum to ask. Please advise and thanks.