RoboHelp

Hi all I'm working with RoboHelp 2019, Classic version. All files are on local drive. The images are located in the top folder along with all of the htm files. In my project there are about 250 images - but only about 20 of them are appearing in the Project list, and it is only these images which are actually appearing in the generated version. The project has been created from scratch, and I cannot understand why only a few images are showing in the generated version. The images DO appear when I view them from within the project (clicking View Item) but not in the generated version. So far I have tried: Closing RH, then using Windows explorer, moving ALL the images from the folder. When I open RH, the 20 or so images are shown with a red X (as expected). Close RH, then move all images back - when I open RH, only the 20 images are still showing. Creating a new folder within RH - as suggested in some other answers on this forum. This also did not work.   Please can someone sugges

Can i make this kind of help in Robohelp? https://grafana.com/docs/installation/mac/ If yes, then please guide. Thanks.   Jigyasa  

I have had my current version of RoboHelp updated. I then opened my existing project and a conversion or upgrade of the project occurred. This all looked perfectly fine until I tried to open the project. Then I received the following error message:-Application ErrorThe application has run into an error. Please save your unsaved changes and restart from menu: Help > Restart RoboHelpHas anyone else had this issue? The toc files had been mentioned in another thread but they look ok having checked the links to files etc. Any additional help would be great.

Hi,Recently upgraded to RH 2019 and have some queries around lists and page breaks.Because I can only output to PDF as printed documentation (no Word supported output) is there any control around page break rules for lists? Specifically numbered lists.I have a numbered procedure with several steps. Below each step I have a screen shot. The screen shot has been added using a <br> tag so the indentation remains and I do not get a new number. In the case of publishing to PDF, I am running in to areas where my text is at the bottom of a page and my image is then shown on the next page. I want to define keep together/page break rules for my lists so I can avoid this.It was previously an issue for me so I would output to Word and then go through my docs manually to put in page breaks.Any solutions for this?Thanks,Nick

I'm trying to change the line distance between TOC lines with the pdf.css. There's no way I have found to adjust this.I have put the following into every single pdf-toc style, to no avail. The line distance stays about half a line. {margin-top: 0;margin-bottom: 0;border-top: 0;border-bottom: 0;padding-top:0;padding-bottom:0;} If I set everything to 100pt, the distance still is half a line. Putting other colors in etc. works just fine, so I am using the correct styles, it seems.  I'm not using any other CSS as far as I know of. I have unchecked the default.css everywhere. Is there anything else that determines the line distance for TOC lines in the PDF output?

I'm currently producing Webhelp using RoboHelp 2019 (classic) version 14.0.9.004 on Windows 8.1, however I first experienced the issue using RoboHelp 2017 (on Windows 8.1). Context sensitivity works fine if the help is opened from a web server or from a file server. When opened locally, everything is normal, no problems with Search or TOC etc. except it always opens to the default page--no context sensitivity. When the help opens, the context sensitive piece of the help call is missing. This is true for IE, Chrome, and Firefox. I've tried adjusting various settings in Internet Options (through IE), setting the Mark of the Web, and (out of frustration) setting combinations of pretty much every other option on RoboHelp's Output Navigation page above the toolbar buttons. No luck. I've seen other similar posts but they seem to occur with a specific browser or are missing components like the TOC. Not the case here. Everything works but the context sensitivity. Does anyone have any suggestio

Hi,Does anybody know if it's possible to remove only the "Index"-button in Microsoft HTML Help in Robohelp 2019?With the new interface "TOC & Index" is put together in the Window-settings, so if I leave the box blank both of them disappears. Is there a way to delete "index" only?Thankful for all the help I can get! BR,Kajsa

I can't seem to figure out how to create a nested bulleted list in RoboHelp 2019. I have a style Disc, which formats a simple bulleted list nicely.I made a copy of that style, which I labeled "ul.subbullet," thinking that I could simply edit it to get an indented second-level list. In the Properties panel, I have set Level = Level 2. When I try to set Style = circle," it keeps popping back to the disc setting!  I set the list-indent value higher so the second-level list will indent. Every time I apply this style to my second-level text, it changes the style in the main list too. So, then the entire list is formatted to the ul.subbullet style. If I go back up to the first bullet in the main style and apply Disc, the entire list changes to the Disc style. I am expecting that if I select the first bullet, apply Disc, i should get Disc style. If  I apply ul.subbullet to the next two paragraphs, they should display in the ul.subbullet style. But this is not working.What am I

Hi,   RH2019.0.9 (New, not classic) bookmark linksBased on the Frameless Skin Oceanic, it seems that bookmarks are not scrolling anymore to the exact location of the bookmark. It seems that in the layout the grey bar (the second from above, the one with the buttons Expand All etc.) is not being taking into account, since when I use a bookmarklink I have to scroll up 1 or 2 rules to get to the exact location of the bookmarks. popupsOn a long page (longer than the screen), a popup will not be displayed anymore at the location where you clicked the popup-link. You will have to scroll up to see the popup.I think it was before also an issue in the responsive skin, but was solved in that skin.I now 'solved' it temporarily by removing the 'position: absolute' for the .rh-popover in the layoutDiff.css    Best regards, Dirk

      I tried configuring TFS with RH 2019 using the link https://helpx.adobe.com/robohelp/using/tfs.html. I get this error "The application has run into an error. Please save your unsaved changes and restart from menu: The connection profile is not even listed in the connection. Can someone help

(RH2019.0.9 New UI) What's the pdf page box model in combination with the pdf master page? If I position a logo absolute in the header and then adjust the margin of the header line below it, the logo shifts up...? Apparently the positioning isn't towards the page but towards the header top, which can shift up just by adjusting the margin of a <p> element in the header? I would expect the margin towards the page would be set in stone by the page margin in the output preset parameters. It took quite a bit of trial and error to get the positioning of floating elements in the header and footer right. It's OK now, but honestly I don't know why 🙂 Is there any page somewhere that describes the pdf page box model? Most pages I could find just explain how the GUI works but I'd like to know which parameters have an influence on, or override, other parameters.

There have been a few postings about this problem but no definitive solution...   I can successfully connect to SharePoint from RH 2019 from a PC connected directly to the Internet and use that as a version control repository.   However, I'm unable to connect from a client-site despite ports 80 and 443 being open. At that site, I'm able to access the SharePoint 365 folders from a web browser and I can use other applications such as OneNote to connect and access other OneDrive and SharePoint resources at the same cloud location. When you attempt to create a RH2019 Connection Profile, I am redirected to Microsoft to sign into my account. The sign-in process is successful, but the Save button always remains inactive. The forward proxy is set correctly in Internet Explorer settings. I have checked if any URLs are blocked by the proxy based on addresses listed in other postings, but I've not found a problem.   I was hoping it might be fixed in Update 6, but I'm still unable t

Hi, RH2019.0.9 (New, not classic) Based on the Oceanic skin, and making extensively use of drop-downs with snippets in it, I noticed a strange compatibility issue with Edge.When using search, and the search term is somewhere within a drop-down text, hitting the search result will open the drop-down text (which is in fact a snippet), and will show the search result as a yellow marked term: this is the expected behavior, and is working fine with Chrome and FireFox.With Edge, an odd thing happens: after hitting the search result, the drop-down text will open, but then it will open the snippet itself (really the complete snippet, as it is also published in the assets folder). Since the (original) snippets are not really needed to be published, I now deleted that folder, so Edge will try to open something was isn't there anymore (which is now better, than displaying the original snippet, with all kind of information that is not meant to be published). It is just a notice, I'm not expecting

RoboHelp has released a new patch update 08 through which we can generate clean URLs using frameless output. My query is : We want to remove #t in URLs that are auto generated by earlier version of Adobe Robo help tool. https://tutorial.gst.gov.in/userguide/registration/index.htm#t=Apply_for_Registration_Normal_Taxpayer.htm Can this be done in Adobe Robo Help 2019 Patch 8? If yes, how?    

I share Robohelp with another user storing our completed files on a share drive.  My license is Robohelp 2017 na d the other user has Robohelp 2015.  When either of us submit updates, the other user's previous updates disappear.  Previoulsy this arrangement worked fine when both users had Robohelp 2015.  Do both user have to use the same version of Robohelp or is there something else that may cause this to happen?  Thank you   

I apologize if this has already been answered.  I couldn't find a post that directly answered this, but I saw folks mention that they had RoboHelp Server 10 installed on Server 2016. Is RoboHelp Server 10 officially supported on Windows Server 2016? The last online documentation dated 9/11/2017 still lists Server 2012 R2 as the highest supported server OS (though it does support Windows 10). Thanks!

Hi there,As I understood, snippets are a good way to re-use content. However, it seems not to be possible to include snippets into continuous text without a line break. Is there some way to accomplish this? Or would it be better to use variables instead?Best regardsKarin

I'm using RoboHelp 2015 (I have an upgrade to RH 2019) and I publish Responsive HTML5 output. I have 4 RoboHelp projects: Platform X, Product A, Product B, and Product C. The content for Platform X is one book: Getting Started with Platform X. I would like to generate 3 help outputs: 1) Platform X and Product A; 2) Plaform X and Product B; 3) Platform X and Product C. 1) Is there an easy way to pull in the content from the Platform X project to all of the Product projects and publish? 2) Can I easily include links from Product topics to Platform X topics? (because the topics will be available eventually, but maybe not when I develop content.) As a manual process, when I'm ready to release a help for a product (for example Product A), I can create the Platform X book and blank topic files. Using Explorer, I can copy the topics with content (and approriate images) from the Platform X file folder to the Product A file folder to make them available in the Product A project and generate the

I am using RoboHelp 2015 (12.0.4.460) with Perforce version P4V/NTX64/2019.1/1815056. I cannot open new projects from version control within RH. In RH, I click File > Open Project > Version Control. In the Select Version Control Provider dialog box, I click Perforce SCM and then click OK.      The system hangs and doesn't go on to display the Open Connection dialog box.  I close RH using Task Manager. Someone else on our documentation team opens the project from version control within RH so that it appears in the Perforce Depot.I copy the P4.scc file to the project folder in my workspace and then open the RH project. The Get Latest Version dialog box appears.I click Yes and the project opens without issue.       Following are my RH settings.Anyone know how to fix this issue?

RH14.0.9 I'm trying to create a pdf output that looks something like this: I'm running into the following problems: Chapter and section numbering in the body:I cannot get chapter numbering at all. I've tried a before: counter for <h1> in the pdf CSS but then all chapters are numbered '1' (one). I haven't even tried section numbering yet until that is resolved. Applying an automatic <h1>, <h2>, <h3> etc. depending on the place in the TOC:All my topics (also the subsections have their own separate topics) start with <h1>. The generated TOC shows the correct indentation but the topics themselves stay at <h1> for each heading. I would have hoped this was generated automatically, but currently I fear my only option is to use one topic for every complete chapter, and apply the H1, H2 myself. Is that correct, or is there another way?  If the chapter and section numbering can be resolved, would it be possibe to refer to them with a dynamically generat

Hello, If I change the name of a folder in the project manager, will that affect the context sensative help? Would it require any changes on the developers side? Or would the Map file automatically take care of the update? We have a pretty old project that has a lot of folder names that no longer make much sense (they probably made sense at the time they were created).  Any help is very much appreciated. Thanks in advance. 

Running RH2019.9 new. We have a number of legacy release notes in PDF format. We generate two versions of our help project: private/internal and public/external. I'd like to include these PDF files in the private/internal version, but exclude them when I generate the public/external version - likely using conditional build tags. However, I'm not sure this functionality exists. So, is there a way to add/import these PDF files into a RH2019 project and then apply CBTs to them to control their inclusion when generating help output?  I have a potential workaround if the preferred option doesn't work, though it's not perfect: use a build tag on the topic (or content) that contains the links to the PDF files in question, and then remove the switch to include PDF files in search when generating the output. The problem with this is that it'll exclude other PDF files that we want public/external to be able to access via search. 

Hi all   I am using RH 2019 and have a problem with some drop down text instances. Instead of having to click the drop down link, the text is already displayed below the link. In the source, the drop down is empty - the text I  put in it has moved from the text box to below the text in the main topic.     Other links in the topic work ok. This is happening randomly throughout the project. I've tried comparing the HTML but my head is spinning now and I wondered if anyone else had come across this?   Any ideas much appreciated Laura

I am supporting a user, who when creating a new project in Robohelp 2019 he gets this error message.    Application Error    This application has run into an error. Please save your unsaved changes and restart from menu   Help>Restart RoboHelp   He is using windows 10 version 1809   I have reinstalled the application and he still getting the same error.   Thank you for your help

I have a translator that uses Trados to translate .html files. For 10 years, I never had any issues with any of her files. In the last year or so (since upgrading to RH2017 and RH2019), I've had issues with files that contain drop-down text. When I replace her translated files with the ones I sent, all the drop-down text is gone. It's very frustrating! I've had to resort to copying and pasting the translations in the original files which is very time consuming. I reached out to Tech Support but they didn't have an answer. I've opened her translated files in Notepad++ and the drop down text is there but when it's opened in RH, it's gone.   Has anyone else had issues with files translated using Trados and if so, did you find a solution?