RoboHelp

Hi,When I select a word or words within a paragraph and apply Bold on it, either in Author or code modes, it will Underline the selected text.The same thing will happen if I try to underline a word or multiple words in a paragraph. The selection will underline and will be Bold.How can I avoid that?Thanks,

I noticed some odd behaviour with the search recently. Any time you first search for a string containing a stop word, it doesn't return any result and instead displays the error message "The search string you typed is not valid."If I then refresh the page or hit Enter again, the search results come up as expected.I've tried creating a new project with only 2 topics and the same thing happens there. Even removing the stop words from the "Stop Words" list doesn't seem to do anything.Any suggestions?Thanks,Simon

How can I see if and when the OUTPUT has completed? I did right click on the executing output preset and selected the VIEW Log and nothing happens, tried the View Output and get message that OUTPUT is not generating "Do you want to generate" I selected generate....but yet the working progress bar is still moving and I can not tell when or if OUTPUT has completed.Thanks,Jackie

Renaming an image, field, or other file renames the file with FirstName.xxx. Sample: My Firstname is Bruno. All renamed files begins with bruno.ext (bruno.png, bruno.htm ...)The new file (bruno.ext) is moved outside the projet folders and the original file is deleted.French Version with tfs 2019 and Windows server 2019 VM.

I found a list of Robohelp file types, such as .hhk for the Index, and .glo for the glossary. However, I can't find anything for the file that contains all the Map ID assignments for context sensitive help. What is that file name or file extension?

Robohelp Client : 2019 last versionTFS Server : Team Foundation server 2018 Update 3.2 (French)TEAM Explorer Client: Version 15.9.14 (VS2017 Team Explorer only) (French)Station OS: Windows server 2019 standard 1809 (17763.615) (French)(Virtual Desktop on Datacenter 2019 Edition )Problem 1:When I create a new topic with accented characters, Robohelp proposes to archive this topic (accented characters badly displayed in the interface) and archive the heading without raising an error. By checking in TFS the topic is not really archivedSame behavior with any accented file (images, ...)Problem 2:After converting classic projects to 2019, topics with accented characters in their file names are not archived correctly.The only solution is to change the file name of the topic in properties interface.We therefore can not convert projects containing hundreds of topics and accented images until this bug is not fixed.

I am using RoboHelp HTML responsive 2019 version 2019.0.7. Is there an easy way to find out if I am using a particular image in a particular topic? I have kept track of most of my images, however, I have run across an image and don't know which procedure (topic) it should go in and don't want to delete it for fear it may be used somewhere. On the other hand I don't want to hang on to images that are not being used anywhere in the Help System.Thank you

I rely heavily on the ability to create Word documents from RoboHelp. These are eventually converted to PDF. However, the ability to generate to DOC first is important because it allows me to control the formatting by mapping styles, including hyperlinks, and performing additional formatting in Word (using scripts). I would really like to use the new RoboHelp 2019, but the Printed Documentation limitations are preventing me from doing that. The PDF options seem extremely limited. What are the future plans and when are these expected? I was told in a Webinar that this feature is being worked on. I was told this again by an Adobe rep., who at first told me incorrectly that RoboHelp to DOC was available in RoboHelp 2019. But I looked through the list of patch enhancements and it doesn't seem to be there yet.

Hello,I am getting error on integrating the Responsive HTML5 output. Please help me out in solving this issue.Please let me know if any other detail is needed.Thanks,Ahmed

How is a "baggage" file created?I'm trying to include a font that isn't displaying properly in the CHUM output. "Arial Nova".I pasted the font file in with the project files at the same level as the .css.Are there special steps to creating a baggage file? If so, please advise - Thanks!

Hi everyone,I have a RoboHelp 2015 project. I need to remove the word 'flexlm' for a certain version, say 4.5. (That means, if I search 'flexlm', NO TOPIC containing the word 'flexlm' should show up in the output.) There are total 12 topics which contain this word. I hid the word by applying the conditional build tag "Remove_from_4.5" to this word, in 11 topics and 1 topic I left as it is. Then I applied the relevant conditional build expression, and generated Responsive HTML help output. So far so good. Now when I searched the recently hidden word 'flexlm' in the search box of this generated output, NO TOPIC should be shown-up. But, one topic from which the word was hidden is being showed up in the resulting list of topics.This is what I did inside the topic:--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Hello,Adding more info to this Re: RH2019, Browser based Help Popup closes in Chrome. It seems there in a bug in Robo help. I reproduced this bug using simple HTML/JavaScript. Every time on click of other link, popup help window is closes in Chrome. Following are the steps to reproduce;See the code for testRoboHelp.jsp and other.html Go to testRoboHelp.jsp.Click link "Robo Help" , a popup Help window is open.Click link "Other" .  Help window is closed, user is navigated to other page.testRoboHelp.jsp<%@ page language="java" contentType="text/html; charset=ISO-8859-1" pageEncoding="ISO-8859-1"%><!DOCTYPE html><html><head><meta charset="ISO-8859-1"><title>Test RoboHelp</title><script type="text/javascript" src="js/RoboHelp_CSH.js"></SCRIPT></head><body> <div>  <a href="#" onclick="clickHelp()"> Robo Help</a> </div> <div>  <a href="javascript:void(0)" onclick="clickOther()"&gt

Note: I waffled between putting this in this forum or the chm forum... went here because it only happens when I convert a webhelp to chm. I emailed support and talked to them via IM. Never ever received a response via email, and the IM support person said they would call me by eod and never did. (side question, why is support so unsupportive these days?)RoboHelp Classic 19. Patched all the way up.I built a web help using an existing template modified to our color scheme and icons. Everything worked fine.I then used the Webhelp to CHM Conversion tool. Everything seemed to work fine, but clicking search gives this "Unable to get property 'toUpperCase' of undefined or null reference. It tells me which line the error happens on and which character. This error is a showstopper, as no matter which option I select, the search DOES NOT WORK. I tried the same thing with every single skin available, same error. I tried one of the sample files, same error. This is apparently a known issue, I see

Good afternoon ladies and gents,Latest issue I picked up with RH2019, and I'm thinking it should have a simple fix.  The indentation of paragraphs is incomplete.  I want to indent the entire paragraph, but only the first line is indented.  It's not like this on the Classic layout and I assume it's because of a change in how the CSS is handled.  Before I could just select the whole section and hit tab, but now I have to click the Indent button and it's not working like it should.  Just one question:  How do I fix it?  Google isn't helping...Example of issue:

I have started the conversion of my 2017 classic project which is about 2 gigs of size.  It has been over an hour is that normal? 

I am considering updating to RH 2019, currently at RH12.  I am using RH HTML to generate a .chm file.  What is a frameless skin?Can this be used with a .chm file?Thanks!

Hi,I'm using Robohelp 2019's Indigo skin, and when I view a topic's output, the header's breadcrumbs do not include any separator.Any thoughts on how to troubleshoot?Thanks,Christina

Last week I installed the latest version of the Tech Comm suite, which includes RoboHelp 2019. My previous version was RH11. I converted a small project (5 topics) and that worked fine. I've been able to figure out how to edit the topics and add images, etc.The skin from my old project cannot be converted. So I created a new skin and I'm trying to modify it to be similar to my old one. The only options for new skins are "Frameless Skin" and "HTML5 Skin." I chose an HTML5 option. I found some other forum topics that referenced a "WebHelp Skin" but that does not exist in my new RH version. (I am outputting to WebHelp if that makes a difference. The application the help is supporting is not responsive, so the help will not be either.)The heading on the skin is gigantic, and I cannot find a way to make the font size smaller. Only the color and font family options are available. Am I missing something? I'd rather not have a heading at all than one that's this large.

There's an issue with search highlight that the team has encountered. The scenario is as follows:1. Do a search with a keyword, press on any of the search results pages name.2. Enter a new search keyword, and press Enter.Current behavior: The new search applies on the side navigation only [search results], and doesn't apply on the page/topic I currently open.Expected result: The search highlight changes dynamically on the the current topic displayed highlighting the new search keyword.Please do you have any suggestions for how to fix that?

I am running Robohelp 2019.0.4.Converting a Robohelp Classic project to Robohelp 2019 breaks links in my TOCs.There are NO broken links in the Classic project, yet the 2019 broken now shows many broken links.Why is this happening and how can I rectify this without touching every single one of these links?

Good afternoon guys,So A LOT has happened in the past few months on RH2019 and one of the biggest changes in the new layout was that custom TOC icons wasn't possible anymore on Indigo due to the new layout.  However, I created a feature request to have it put back and after a few months of waiting, it was included in Update 8.I ran the update and because there was now no more reason to avoid the new layout, I backed up and upgraded my project to the new RH 2019 (from the RH 2019 Classic project).  A LOT to learn, a lot of stuff I have to get used to, but I'll get there.  Most of the little niggles I've sorted out by now, but one seems to bug the crap out of me and I can't figure out why it's not working.The topics are ignoring the background colour on my master page.  I have just one master page, containing only a Footer that I use (a copyright notice) on all the topics.  That's it.  In addition to that, the master page also sets the font and the font size

Why can´t I create a pdf file in Robohelp? There´s no problem creating HTLM and HLTM5. Please help.

I see Batch Generate of outputs is supported in RH 2019 Classic, but how do I do it in the new RH 2019 interface? And what about via the command line options with the new version?Thanks,Alan

Hi,I am importing content from FrameMaker 2019 to Robohelp 2019.   The content is in tables with the first column shaded in dark grey backgaround and the second column in white.  The content is imported almost neatly, similar to my FrameMaker document.  However, in the ouput, the tables do not display, and the text in them is scattered.   Especialy, in webhelp and responsive HTML.  Please help!

Hello,Adding more info to the question Re: RH2019, Browser based Help Popup closes in Chrome. It seems there in a bug in Robo help. I reproduced this bug using simple HTML/JavaScript. Every time on click of other link, popup help window is closes in Chrome. Following are the steps to reproduce;See the code for testRoboHelp.jsp and other.html Go to testRoboHelp.jsp.Click link "Robo Help" , a popup Help window is open.Click link "Other" .  Help window is closed, user is navigated to other page.testRoboHelp.jsp<%@ page language="java" contentType="text/html; charset=ISO-8859-1" pageEncoding="ISO-8859-1"%><!DOCTYPE html><html><head><meta charset="ISO-8859-1"><title>Test RoboHelp</title><script type="text/javascript" src="js/RoboHelp_CSH.js"></SCRIPT></head><body> <div>  <a href="#" onclick="clickHelp()"> Robo Help</a> </div> <div>  <a href="javascript:void(0)" onclick="clickOth