RoboHelp

Generally, we use PDF review for smaller topics and there were no issues with the process until now. However, I did create a PDF for review recently and when I opened the PDF document, it throws the error message "The font 'FEQTRJ+Roboto,Bold' contain bad / Widths."Also, the Heading styles and other Styles (except the Normal style) all the other content seems to be messed up with unknown content.Has anyone faced a similar issue? If yes, I request you guys to help e out with this issue.We are using Robohelp 2017 (version 13.0.0.257)Thanks and RegardsSanjaiMessage was edited by: Sanjai Kumar

I am planning to upgrade from RoboHelp 2017 to RoboHelp 2019 so that the upgraded version supports GIT. Wanted to know if GIT works with RoboHelp 2019?

I see a lot of questions about technical difficulties but don't see anything about how to manage child projects in general. Two of us share 20 child projects (HTML5), which were originally a single giant project (CHM). We're on RH 2019 classic using TFS. At the moment, we're maintaining the giant project AND the child projects while programming finishes up doing what it needs to do to deploy HTML5 child projects instead of a single CHM project.1. We miss is being able to find ALL the topics that link to a topic (in single project: Project Manager > right click topic > Show > Topic Links). This method only finds links within the current project, so how can we find ALL the linked topics across the child projects? Do we search the topic's html file name in the source files somehow?2. While we tried to split up the single project as logically as possible, we still sometimes struggle to find where a topic is located. So far, we've been searching the source files for the topic's .ht

Hi,I cannot find the option to generate an output of my RH2019 project to odf format. It is only possible to generate an PDF output. When I just rename the file ending of this output to odf, Word is unable to read it. Can anyone help?Thanks and regardsKarin

Hi All,This might be an unusual case, but I came across some strange behavior. My project folder contained a . (dot), cause our product name contains a dot (RH reimagined.2). My project's name is "RH reimagined" (without a dot). In such cases, everything works fine most of the time. However, if you try to rename any topic or image file via the context menu (right mouse click - rename), the file is not provided with the name you enter there, but with the name of the project (i.e. RH reimagined.htm or RH reimagined.png). Also, the file is moved out of its original location into the top most level (e.g., if you are working in C:/documents/MyRHProjects/RH Reimagined/Folder1, the file will be moved to C:/documents/MyRHProjects). After this has happened once, you will not be able to rename any other file, as RH always returns the error, that the file with the name "RH reimagined" already exists.It is possible to rename the files via the edit properties of the topic in any cases.Maybe this he

Environment:Developing a new help system for a B2B software productRunning RoboHelp 2017, with all updates installedGenerating Responsive HTML5 outputOutput will be hosted in the cloud1 help project2 audiences: our customers and my company's tech support department The help project contains three types of topics:Internal: A topic that only our tech support dept. can access.External: A topic that our customers and our tech support dept. can access.Mixed: A topic that our customers can access, but also contains some (build-tagged) proprietary and confidential info only our tech support dept. can access.My plan was to use dedicated topic-level build tags and dedicated content-level build tags to generate/deliver 2 different outputs (and also support the filter tool): one for our customers (without proprietary and confidential info) and one for our tech support dept. (with everything).Our software product is cloud-based, so the customer help will be too. Our dev team is using Auth0 (auth0.

Why this? I can´t generate a batch?

Hi all,when I move around folders in RH 2019 to restructure my project (i.e., moving folders into a sub-folder), in many cases my links to the assets folder (css and images) are broken (they are then either missing one ../ or having it too often). However, moving folders does not always break the links, so it is not a solution to simply also move the assets folder into the sub-folder. I am not moving the folders around in the explorer, but inside RH.Does anyone else have this problem? Am I doing it somehow wrong? I am confident that restructuring files and folders worked pretty well in RH 2017. Best regardsKarin

I can´t import my files to Robohelp trial version 2019. Why? I start by open project, but it´s not possible to make an import of the files...

RoboHelp 2017 13.0.2.334Windows 10Background:When we localize a Help project, we send our Localization Department our entire Help project. They localize what they need to and send it back. At that point, we make a copy of the English project we had sent them and then copy all the localized content on top of it. Then we change the project's language and the ssl's language to the target language and regenerate. We've been doing this for years now and it typically works without a problem.The Problem:We have received some localized files for one of our larger projects (approx 2500+ topics but not many images). When I change the language in project settings the project is unresponsive for a very long time. Clicking on the project at this point crashes it. If I leave it alone, it sometimes finishes whatever process it is doing. But what is it doing? Is it modifying something in each .htm file under the hood that's causing it to seem unresponsive? If so, what exactly?

I've installed version RoboHelp 2017. It works fine with the project files.A colleague of mine is going to take over the work wtih the files.He has installed Robohelp 2019 (trial version). He's not able to open my project file.Actually we could open the file, but all pages were empty. The pages were marked a red cross.What to do? Is it because of the trial version - or are the versions not compatible??

I'm not sure when my RH updated but on version 2017 13.0.2.234 my ability to drag and drop a topic or bookmark as a hyperlink into a topic is not working. A co-worker is also using RH 2017 but her version is 13.0.0.257 and the drag and drop hyperlinking works. Does anyone know if there is patch to fix this or do I have to use the long road to create a hyperlink from the menu? Can the version update be removed and put back to the previous version?

Hi,Inside a Dropdown box, at the start and the end of the inserted text, a blue doted line appears when you scroll over the first and last line of the text. When you place your cursor over the blue box on the right side, if you click the box, a new paragraph will be created.This option is not needed and is annoying. If I need a new paragraph at the beginning or the end of the of the Dropdown text box, I will press Enter or add paragraph tags (<p> <\p>) in the source.What do you think?Cheers!Pierre

Hi everyone,I've recently upgraded to RoboHelp 2019 - which seems great so far. However, I thought I remember the ability to have topics blend across pages in previous RoboHelp versions - and not force a page break for each new topic.Right now, I have an 'all or nothing' problem: My topics are fairly short, which means I have tons of empty white space on each page after the topic has concluded. In some instances, I have merged topics where appropriate - but if that causes the page to overrun, I suddenly have three lines on the following page followed by tons of white space (due to the page break).Does anyone have any ideas or suggestions are how they manage their content in this respect?

Hi all,I just switched from RH 2017 to RH 2019. I quite frequently used the "global" serach and replace functionality that allowed me to search over all topics in my project and defining whether to search in the source code or the text. I cannot find this function in RH 2019 though. I only find the search and replace function for the one topic that is in focus. Does anyone know if this function has not yet been implemented? Is it planned for the future? Or am I simply not finding it?Thanks for any help in advance!Karin

I have recently upgraded to RH 7 from X5. I have XP and use Word 2003. I am experiencing an error that I, and according to Adobe, they, have never seen before: HC3033: Warning: C:\helpfiles\MFACT Help\FAS 157 Mapping.hh : The Topic ID "#define" contains invalid characters. The #, =, >, @, !, or \°haracters cannot be used in a WinHelp version 4.0 source file. This results in the offending document not being able to be context sensitive. This error only applies to brand new topics created in RH7 and that have been assigned a Map ID. If there is no Map ID assigned, this error does not come up. I am wondering if this has anything to do with the fact that RH seemingly "cannot open word" when first opening up RH. I know this is generally a template issue - all of my templates are safely out of my project folder and in the appropriate folder in Documents and Settings. Anybody ever seen this one before?

Hi,I must tell you that I'm having a very hard time to moderate myself. When I click anywhere in the text, RH will select the lettre on the right of the cursor?????!!!!!My question is      WHY????? How do I deactivate this thing????By what magic did this happen?Pierre

I have trouble understanding how "Index" works in RoboHelp 2019.Index can be accessed1: as a panel on the left and2: as a dropdow under Topics Properties.When I open a topic and copy-paste a word into the index panel on the left side and an add it to the Index it appears with a keyword icon. Now - according to the User Manual this new index word is supposed to also appear in the Topics Properties on the right side. Only it does not.IF I use Topics Properties and the Index dropdown to add my index words, my Index words appear correctly in the index on the left with an icon and a link to the topic.When I publish to html5, only the index word which have a link to a topic comes along to the index pane i HTML5. The words I put in the index on the left are gone. They do not even appear when searching the index in HTML5.This seems like an inconsistency to me. I suppose there is a deeper meaning but I can't figure out what that is. Also I wonder why it is not possible to right click a word and

I am making a small demo of how to make a cocktail in RoboHelp.I have created topics for:DescriptionIngredientsPreparationServing... but how do I manage sort order in the contents panel in Robohelp? I can name the html files 01, 02 etc but that does not change the sort order in the contents panel.

Hi!I want to use Robohelps API to integrate and use it in my web application which is written in asp.net.Have googled a lot and the only thing I find is that information should be found in the installation map.Isn't there any other help you can get??I appreciate answers

Hi,For my Warning, Quick Tip and Attention sections, I would like to surround or enclose the text into a bubble or border like in the image below. The text must be accessible to be copied.Does not need to be exactly like that, but a box of some kind.Thanks!Pierre

Hi,1- Content of Drop-down box has no spellcheck text. 2- Selected some, not all, of the text that is in a Drop-down box. 3- Went into the source window. I changed nothing and went back to the Author window. Spellcheck applied for entire Drop-down box content.Why is it doing that? Maybe it would be a good idea to completely remove the Spellcheck option.I do not want to press F7 to try to remove the spellchecker option because I have Ignored out all the spell checks in all my documents. I do not want to risk reapplying them.I requested the release 7 update to our main office.Also, in the source page, is there a way to remove the Spellcheck option?Thanks,Pierre

Last week I successfully imported a FrameMaker book into a RoboHelp project using the "Create new project from FrameMaker Book" option.Today I attempted to convert another FrameMaker project using the same method, but after 5 minutes or so, it resulted in the error: "Failed to import FrameMaker Document. If this problem continues, contact technical support."I attempted to import the book then using the File > Import > FrameMaker Document and selecting Book. Same result.I attempted to import just a single document from the FrameMaker book in this way, and again the same result.What can I try next?

Context: RH 2019 - WebHelp outputNewbie question here.I'm new to RH2019 and I am experimenting with the skin designer. I replaced the default logo (blue circle) with the company logo. No matter how large I make the source graphic, the image comes through extremely small in the output.The yellow rectangle is where the image displays.I can't see any settings to specify the size of the image. Any clues on where to fix this?

I have one RoboHelp 9 Project that is now failing to print the Printed Documentation (doc/docx file). It worked 2 months ago. The generated chm is fine. There could have been some Word copy/pastes but I've removed any "mso" html. It's failing at the same point each time so I've reviewed the html tab in that topic and the ones above it but don't see any issues. I've even removed the topic/file that seems to be the problem and it wasn't fixed. Afterwards, all the other topics are missing and fail to process too.Here's some Output View text:Processing 'DWSTIRSignature'...Processing 'DWSTAirFormation'...Processing 'DWSTGroundFormation'...Processing 'DWSTMaritimeFormation'...Missing topic '..\PrintDoc\!doc_tmp_folder_0\DWSTMaritimeFormation.htm'.Failed to process 'DWSTMaritimeFormation'...Failed to build 'Attributes'...Building 'Communication Devices'...Processing 'Communication Devices Overview'...Missing topic '..\PrintDoc\!doc_tmp_folder_0\Communication_Devices_Overview.htm'.I looked at