RoboHelp

I've encountered a confusing CSS issue in my Robohelp Responsive HTML5 output that I cannot seem to resolve. In the images below, the top image represents the correct CSS styling as presented in RoboHelp. The bottom image represents the actual responsive HTML5 output. As you can see, the font and bolding are missing in the output. I am only dealing with CSS issues in one section of my project. Does anyone know what I can do to resolve this? I've tried manually altering the CSS in the layout.css file to no avail. Thanks

I am generating webhelp using RoboHelp HTML 10 and most of my formatting dictated in my Master .css is collapsing in the output.The output looks as below:

Hello all,Let me start by saying I really did try to find this in the Forums but just kept coming up empty. Sorry if I missed it. I also did a chat with Adobe Support and they didn't have any way to assist.I'm using RH 2017, fully up to date, local projects, using Responsive HTML5 output, merged projects. Everything is working wonderfully. Now we have determined that we would like to include some extra code and scripts in the code that RH is generating for the start page (and yes, we are using index.htm as the name of our start page so that it loads automatically). I know that I can accomplish what I want by copying in the additional .js scripts into the templates\scripts folder of the output and then manually edit the index.htm file before I publish - but I'd rather not have to do that every time I generate.Based on what Adobe Support replied, there is no supported way to do this. I thought I'd check here to see if there are any tips that may get me all or part of the way there.Thanks

Our IT team use HP Fortify scanner to verify webhelp content created from RH 2017 (13.0.2.334)  which identified 15 Cross site scripting vulnerabilities along with 3 dynamic code evaluation and one open redirect flaw.  This is in a small help file of approx 50 pages!Looking in this forum this seems to be a long running issue with RH over a number of versions. Adobe help suggested upgrade to 2019 free trial version - which i did, but majority of issues remain unresolved.  Latest communication from Adobe says they acknowledge the bug and will look to fix on a future release.  That really doesn't help when we have products due for launch imminently  where i am supplying the help content and our IT team will not allow the files  to be used  -and also existing help files in live products are now likely to be withdrawn. I am not technically savvy, but these issues seem to be very serious and the continual solution seems to be "Buy the latest version" 

I have been asked to log the search terms that users put into search in a RoboHelp HTML project so we can identify what our users are looking for when they use the search function. Has anyone done or have an idea of the best way to do this? We are also implementing google analytics, I'd be interested in any opinions on this - pitfalls, issues etc.

I have Robohelp 2015 and produce output using Responsive HTML5. I'd also like to get detailed page views from google analytics. Has anyone successfully achieved this? At the moment google analytics reports all views as a single page index.htm with a single page title.

We have a merged WebHelp system in RoboHelp 11 with (7) separate Help files.  Our developer is asking if we can limit the common files in each system so that they do not have to be duplicated (7) times

Hi,We have a RH 2017 source that uses few variables specially for product names. I noticed that few variable values have gone missing from the list of variables.The variable value that is present in the content in the topic appears as normal text. Not sure why this happened. I don't think anyone has mistakenly deleted the variable values.In future to add back the variables would be a massive task. Is there any way out?

Hello all. We're using RH 2017 (the latest build). We have a large merged help system in a HTML5 responsive output.F1 in English on the one of our dialog boxes gives me this URL initially in my browser's address bar:http://docs.hexagonmi.com/pcdmis/2019.1/en/helpcenter/index.htm?rhcsh=1&rhnewwnd=0&rhmapno=488...which correctly resolves into this and shows the topic:http://docs.hexagonmi.com/pcdmis/2019.1/en/helpcenter/index.htm?rhcsh=1&rhnewwnd=0#t=mergedProjects%2Fcore%2F07_edit_cad_topics%2FSetting_Up_the_Screen_View.htmBut...F1 in our non-English versions of our product on the same dialog box (in this case Italian) gives me this:http://docs.hexagonmi.com/pcdmis/2019.1/it/helpcenter/index.htm?rhcsh=1&rhnewwnd=0&rhmapno=488... but it never resolves to show the topic. It just stays stuck at:http://docs.hexagonmi.com/pcdmis/2019.1/it/helpcenter/index.htm?rhcsh=1&rhnewwnd=0&rhmapno=488Where in the generated output is context mapping controlled so I can verify

I am having issues with corrupted characters appearing in the TOC for Romanian when I create a CHM.These corrupted characters should be displayed as ș and ț, but for now they were displayed as ? in the generated CHM file.All of these characters are fine in hhc file. And when i use these files to created Webhelp file it also works.These corrupted characters only appear in the TOC of chm file, the ș and ț characters can be displayed correctly in the body of the article.What is the cause of this?Thanks.

When Generating a PDF file in Adobe 2019, shows error message as Failed to combine files into PDF.

Can anyone provide step-by-step instructions for configuring TFS 2018 in Robohelp?@ !TFS configurations are not discussed in the following video: Collaboration and Source control - Adobe RoboHelp (2019 release) - YouTube

Hi,I have 2 questions.How can I change the size of the text in the header of the Responsive HTML5 help? I could change the font to Arial but there is no option to set the font size.The default color of the pane splitter arrow is blue. How can I change the color of this?

Hi,Is it possible to delete the logo from the header of Responsive HTML5 output? We do not have any logo and deleting that may help move the header title to the left. Is that possible?

I was exploring the Responsive HTML​ Indigo layout in Robohelp 2017. I customized the back button and it worked fine, but the icon I uploaded for the back button doesn't stay when I click inside a book. For Example, the following are names of the books:When I click the book, it takes to the second level landing page where all the task names are displayed. Here the back button is displayed properly.But when I hover anywhere in the screen, the icon given for back button is changed to the icon given for the book.Can anybody suggest how to make this back button only show the icon created for back button instead of the icon for the book?Message was edited by Peter Grainge to correct version. Helps others when searching.

When I generate webhelp using RoboHelp HTML 10 the TOC initially appears. At the bottom of the Internet Explorer screen id the dialog to allow blocked content. When I click Allow the TOC disappears and the Search pane fills with nonsense text.

We're still using RoboHelp HTML 9 and have several combined/merged projects (I'll ref F and D). I use Windows 10 and Chrome or IE11 to view chm files.I've successfully linked from D REF project to an A.chm topic within a REF topic Page using Remote Topic. The remote page opens in the default frame, which is fine in most cases (I don't see a way to open in separate doc window, which I'd like to do in some cases but we can live with that; don't want to to WebHelp route).My manager wants me to create numerous TOC entries (links) in D project REF project to open a D project COG topic (in frame). It's not working as expected.I created a TOC entry and the Properties link shows as: COG.chm::/DWSCommonAssignCommander.htmI've copied the COG.chm to the REF folder (actually forced to copy file over during Remote Topic creation); I also copied same chm to top level that contains all the project folders.I generate REF project, do my merge procedure (helpmerger.txt has order of projects) to merge al

We published our RHTML5 output last week and our page layout was fine. I tried a test generate of our project today and the TOC, Index, Glossary, Filter, and Search icons are now gone from the display of the output. I checked the Layout and all the options for these icons are set to true. I also looked at the layout.css and they are set to true in here as well. The graphics for all of the icons are located in our !ScreenLayout! folder as needed. I don't know what happened but any advice is welcome.

HelloI use RoboHelp 11 in my company.Since a few days, I can't launch or even create a new project in RH.I have the following error message :"Unable to open the file ...\$rhvariable$.htm. Out of memory starting the editor services."Then, impossible to do anything, the software closes.As suggested by Adobe support, I deleled .xpj and .cpp files. Then, tried to open .hhp file but it failed.My project is saved locally and not on the network.Do you know what is this file?Does anyone encounter a similar problem?Thanks in advance.

Hi All,We have Responsive HTML5 help source that is created by using RH2017. While all team members use RH2017, what if we have 1 team member on RH2019?Would he/she be able to update the same source files of RH2017 seamlessly without any hassles?Does the Responsive HTML5 output of RH2019 and RH2017 differ greatly? Any risks?

Help....please....RoboHelp 2015WebHelp outputOn occasion, after publishing to WebHelp, some of our text popups open with a garble of %20% inserted between words. This does not happen all the time. There are two of working in one Help project folder. I handle the "master" make updates and generate, and then hand off the folder to another writer, who in turn does the same. We have both had this issue popup (pardon the pun) and thought by inserting the text into notepad first and then pasting into the popups, that resolved the problem. Nope.This is what one of our popups "gone bad" looks like:ID:%20Unique%20indicator%20used%20to%20identify%20the%20record%5Cr%5CnName:%20%20Description%20of%20the%20record%5Cr%5CnIndex:%20Assigned%20based%20on%20user%20access%20a%20security%20rights.%5Cr%5CnIndicator:%20%20Status%20of%20the%20record.%5Cr%5CnWildcards%20can%20be%20used%20in%20a%20field%20with%20at%20least%20one%20character%20and%20an%20asterik.Yet, in other places, it is perfectly fine:

Just noticed this yesterday, can't imagine what I could have done to make it happen - all my dropdown HTML content is now visible in the project, without having to doubleclick on the underlined link to open the dropdown edit box. When I doubleclick on the links, the same content is also still in the edit box.The output doesn't display dropdown content by default, so all is well there, so far.Has anyone else seen this?Can I / should I delete the exposed copy of the dropdown content?Any ideas whether a product update caused this? I checked release notes, couldn't find answers there...

We have RH 2017 (13.0.2.334).Our help system is output as a Responsive HTML5 merged help system. We're using a custom layout based off of Charcoal Grey.We used to have auto sizing popups, but those didn't work at all in any topic, so we changed them all to custom sized popups. Those work fine, but only if they're not in topics with drop down text.Has anyone seen this problem, and do you know what the fix is?

We recently upgraded from RH 2017 from RH 2019. Earlier, we were using RH 2017 with Team Foundation Server 2010 but then our management decided to upgrade the TFS 2010 server to TFS 2018. As a result, we had to upgrade our RH version as well. Until now, TFS 2018 couldn't be configured in RH 2019. As an alternative, we now plan to use RH 2019 classic if configured with TFS 2018. Can any one in the community help? See this for reference: Unable to configure Team Foundation Server 2018 in Robohelp 2019 (2019.0.4)​

Hi,When I installed the latest version of RH (I'm still using the "classic" version and not the new version), my spell checker stopped working.I've reinstalled 2019, but it still won't work. No little reminders when I mistype, and the full menu option tells me everything is fine even when I type gibberish.I even tried changing the dictionary to another language (apparently I spell awesomely in French because there were no mistakes. The language I write in is English by the way).Anyone got any suggestions?Thanks,Nicola