RoboHelp

HelloI use RoboHelp 11 in my company.Since a few days, I can't launch or even create a new project in RH.I have the following error message :"Unable to open the file ...\$rhvariable$.htm. Out of memory starting the editor services."Then, impossible to do anything, the software closes.As suggested by Adobe support, I deleled .xpj and .cpp files. Then, tried to open .hhp file but it failed.My project is saved locally and not on the network.Do you know what is this file?Does anyone encounter a similar problem?Thanks in advance.

Hi All,We have Responsive HTML5 help source that is created by using RH2017. While all team members use RH2017, what if we have 1 team member on RH2019?Would he/she be able to update the same source files of RH2017 seamlessly without any hassles?Does the Responsive HTML5 output of RH2019 and RH2017 differ greatly? Any risks?

Help....please....RoboHelp 2015WebHelp outputOn occasion, after publishing to WebHelp, some of our text popups open with a garble of %20% inserted between words. This does not happen all the time. There are two of working in one Help project folder. I handle the "master" make updates and generate, and then hand off the folder to another writer, who in turn does the same. We have both had this issue popup (pardon the pun) and thought by inserting the text into notepad first and then pasting into the popups, that resolved the problem. Nope.This is what one of our popups "gone bad" looks like:ID:%20Unique%20indicator%20used%20to%20identify%20the%20record%5Cr%5CnName:%20%20Description%20of%20the%20record%5Cr%5CnIndex:%20Assigned%20based%20on%20user%20access%20a%20security%20rights.%5Cr%5CnIndicator:%20%20Status%20of%20the%20record.%5Cr%5CnWildcards%20can%20be%20used%20in%20a%20field%20with%20at%20least%20one%20character%20and%20an%20asterik.Yet, in other places, it is perfectly fine:

Just noticed this yesterday, can't imagine what I could have done to make it happen - all my dropdown HTML content is now visible in the project, without having to doubleclick on the underlined link to open the dropdown edit box. When I doubleclick on the links, the same content is also still in the edit box.The output doesn't display dropdown content by default, so all is well there, so far.Has anyone else seen this?Can I / should I delete the exposed copy of the dropdown content?Any ideas whether a product update caused this? I checked release notes, couldn't find answers there...

We have RH 2017 (13.0.2.334).Our help system is output as a Responsive HTML5 merged help system. We're using a custom layout based off of Charcoal Grey.We used to have auto sizing popups, but those didn't work at all in any topic, so we changed them all to custom sized popups. Those work fine, but only if they're not in topics with drop down text.Has anyone seen this problem, and do you know what the fix is?

We recently upgraded from RH 2017 from RH 2019. Earlier, we were using RH 2017 with Team Foundation Server 2010 but then our management decided to upgrade the TFS 2010 server to TFS 2018. As a result, we had to upgrade our RH version as well. Until now, TFS 2018 couldn't be configured in RH 2019. As an alternative, we now plan to use RH 2019 classic if configured with TFS 2018. Can any one in the community help? See this for reference: Unable to configure Team Foundation Server 2018 in Robohelp 2019 (2019.0.4)​

Hi,When I installed the latest version of RH (I'm still using the "classic" version and not the new version), my spell checker stopped working.I've reinstalled 2019, but it still won't work. No little reminders when I mistype, and the full menu option tells me everything is fine even when I type gibberish.I even tried changing the dictionary to another language (apparently I spell awesomely in French because there were no mistakes. The language I write in is English by the way).Anyone got any suggestions?Thanks,Nicola

Greetings.We're using the latest RH 2017 (13.0.2.334). We have a very large merged help Responsive HTML5 Help system with about 20 child helps. The largest child is our main (or Core) help with 2300+ topics. The help system resides on our web server. We're in our final week of putting localized help content together prior to our commercial release in about a week, and we're noticing inconsistencies in the search results.For example, if we type the search phrase "updating the software" (w/o quotes), on my machine, I get 392 results. My colleague searching with the exact same phrase gets 6978 results!Umm.... why?I would think we would get the exact same search results given that we're searching on the exact same phrase on the same merged help system. This is very concerning for obvious reasons.

We have a large Responsive HTML5 help system with multiple child helps that is stored on our web server.We're using the latest RH 2017 (13.0.2.334).Some of our beta users are complaining that they can't just scroll to the section they want. What's happening is that when they first access the Index tab, it loads in about a page of keywords. Then when they start to scroll down, it starts to load in a little more, instead of just loading in all the index keywords at once.How can I make it load in all the data at once so they don't have this delay in scrolling? It takes me ~34 seconds to scroll all the way down to the bottom because of this.

We have recently begun using RoboHelp 2015 with Git and we are seeing some strange behavior when we change local repositories and then open the project in RoboHelp. As we would expect, when we change the active repository in Git we can see the project files in our local project directory change, based upon what the active repository contains. The problem is, though, when we then open the project again, after changing the active repository, RoboHelp is displaying changes from the previous active repository.Here is an example from yesterday:Create a new local repository called "Deleting old topics" and delete a bunch of unused topics.Close RoboHelp.Commit the changes in the local repository.In Git, switch to the local master (or to an existing local repository that hasn't been touched in weeks).Verify in Windows Explorer that the deleted files have returned (expected behavior because those files/topics weren't deleted in this repository).Open the project in RoboHelp. The topics deleted i

Help systems behave just fine in Chrome. In IE 11, nav pane and content pane just display spinners.Followed the solution on this link:  https://helpx.adobe.com/robohelp/kb/robohelp-output-issues-ie-11.htmleven though the replacement js files were older than the ones I have. Didn't work.Tried replacing my custom layout with the same layout from a co-worker's system that isn't experiencing the same issues. That didn't help either.And even weirder, one of my systems that I publish from the same project using the same layout works just fine in IE.And ideas on something to try?  I haven't actually uninstalled / reinstalled yet. Would rather not if I don't have to.- Laurin in NC, on a Friday night, without the Scotch that really should be by my side right now.

I'm using RH 2019.0.4. I have a project that needs both HTML5 and printed output. The HTML5 is fine, but the svg files do not show up in the printed documentation. Does anyone have any suggestions? The svg files are a big improvement for the HTML5, which is why I upgraded to RH2019, but I can't use it if those same image files aren't supported in the printed output.

I couldn't find this information anywhere, though I would imagine I'm probably not the first person to encounter this issue... I have some topics where the steps in procedures are presented with numbered lists. I'm using Conditional Build Tags on some of the numbered steps to filter them out when specific filters are applied in the Responsive HTML5 output. When I look at a topic in the preview mode and apply filters, the list numbers automatically renumber to avoid skipping numbers. However, when I generate the output and then apply the filter, the rows disappear as expected, but the numbered lists skip the filtered numbers.For example:This filters as shown in the preview:But in the generated output, the numbering is way off:Is there any way to make this number correctly?

I've seen several approaches on this forum for ways to create a help topic and mask it from specific users, or from everyone except via a link.  However, all those approaches seemed to require creating the help topic in a specific way.  We have a situation where the topic already exists, and we would like to hide it from all users temporarily.  The existing topic is out of date and needs to be revised, but we are unable to revise it until some decisions are made by administrators.  In the meantime, we don't want people misled by the old procedures.  Is there a simple solution for this?Many thanks in advance.Amelia KetzleBusiness Intelligence & Technical ServicesSIU Foundation

Does anyone have any insight into when Adobe will be upgrading RoboHelp Server 10 to remove the Admin tool's dependence upon Flash? I know Flash end of life is scheduled in 2020. I'm concerned as we publish our help project for all versions on RoboHelp Server and if I need to change direction by 2020 I need to start soon.Thanks!Nita

Hi all, Hope you might be able to advise. My colleague and I use RoboHelp 2015 and have 45 projects, version controlled using SVN. We have a working copy on our local machines and we check in and out to the repository regularly, which is on a server elsewhere in the organisation. We have multiple build tags in all projects, some projects alot larger than others. We noticed a few issues with missing tags over the last few days as we were doing a build for our next release. However, we realised this morning that tags are actually being deleted from multiple projects. We had initially hoped it might have been limited to one project but looks like its more widespread than that. We are currently trying to find out the extent of the problem. Its a very serious one for us as trying to recreate the tags and retag the correct material appropriately would be one hell of a challenge if even fully doable.First off, has anyone experienced this before - tags being deleted randomly from projects? Any

I have two Help file Projects and both are to generate as .CHM with Context-sensitive mapping. For one of the .CHM, the context-sensitive works. For the other, it does not. Both .CHM files are identical with slight changes in terms of the contents and they can be used for the same program because the Map IDs are the same. It is just wording in the topics that differs.I have checked on the .hhp file and I see that the ALIAS and MAP sections are there and the Map ID files (with extension .h) are also there.What else do I need to check?

I used the Related Topics feature in Robohelp 2017. Converting the project to Robohelp 2019 gets rid of those, and there doesn't seem to be a "Related Topics" option. Am I missing something? Is there something in RH2019 that replaces that feature?

Hello all, I was wondering if there are any substantial differenced between the  RH 2019 (classic) version and the RH 2019 version. I noticed that when importing projects to the new version, they lose retro compatibility, and updates are the same for both versions...Does the RH 2019 (classic) version have less features than the  RH 2019 version?

I have about 800 topics in a RoboHelp HTML help project. I need to send the files out for translations, so I need to get a word count. Is something in RoboHelp that will generate a word count on all files in a project?

Hi guys,I recently updated to RH2017 and started using the Indigo layout.  I found some really good ideas around it and pitched them to colleagues.  One of the main "pro" points for the change to the new layout was the customizable book/topic icons.  Then with the new update (Update 2), I see this was removed, with no way for me to actually change the icons now, which is a big problem for me.  It makes the update (and the cost incurred to do it) a lot less "worth it", so to speak, and I was wondering if there would then be a way for me to roll back to Update 1, for example?  I can't seem to find any solid information on the roll back, and trying to DL the "older" version seems impossible.Can anyone please assist?

Using RH2019 to generate a PDF.All I get on a test upgrade is "Failed to combine files into PDF".I've tried:Changing the output path.Changing the pdf file name.Removing spaces.Creating a new, small toc.Creating a new output preset.What else should I try? (The help suggests I should get a warning icon next to the preset which opens a log file, but I get no such thing. In fact, mostly I have to kill the project with extreme prejudice to stop it "generating" after I close the error dialog box.)It generates fine in RH11. And the new sample projects generate fine.

Any update from when Adobe 2019 is going to provide users to generate  a MS-Word document.

As with new Adobe Update 4, I am able to generate PDF file.However, in Header I am getting characters as  . And in Footer, I am getting page number as 25/223, even though I had never defined page numbers in any  Master Page.

We are using RoboHelp 2015 to generate webhelp.   Don't know how long this has been a problem, but was just reported after a service pack release of our software.  When the user is in the 'full help' screen and either clicks on the 'Search' button on the left or types something into the search field at the top and clicks 'Go', the following message is displayed:That line in whutils.js is just a comment.  Any ideas?Phil