RoboHelp

I may be posing the question wrong, but I am writing for a software development company.REQUIREMENT:When users are on a particular screen, they press F1 and the appropriate help topic displays. The files are created RoboHelp 2017, output as a CHUM file, which is included in the software files.ISSUE:However, I have a need to know the IDs of the screen, boxes, windows, pages, etc. so that I can add new help files for new screens or remove help files for screens that no longer exist or have a name change.In my previous experience, I've been doing this manually where I send a .h file with the map files or I receive the screen names from the developers.I am now finding that the last person in this position used a type of API to query the software and return the necessary information and perform the mapping - and did not need to get the information from the developers for manual entry.QUESTION: Does anyone know know of such an API - preferably an industry standard solution that is safe and s

i have a MS HTML help output and a printed documentation. Each have their respective ToCs.In  the ToC I can manually move the topics up and down. I have many topics so wanted to know if we can sort them by any means?If nothing then manual is the only option.

HelloIn Robohelp 2019, I Create a project and set language to Arabic:Add a Arabic topic and then set CHM language to Arabic:And change topic language to Arabic:But Arabic search doesn't work in Html5, CHM and other type of output. What can I do?

I'd recommend not trying to widen the topic properties panel on the right side of RH2019.Mostly it refuses to move, but if you succeed in grabbing it, you'll copy the text and buttons from the panel into your open topic. ('scuse the green background. I was trying to troubleshoot my stylesheet.)

Does anyone know how to connect Pages to Bookmarks in Robohelp 2019? Whenever I create a bookmark, I can't see the bookmark icon like I used to in RH17. On top of that, if I go into my TOC and create a Page, to link my page I go search in my Contents, find my file, and then can't see any of the bookmarks that I created. Why was this feature taken away from RH17. What do I need to do to be able to link my bookmarks to Pages?

I'm trying to configure my output in RH2019. I created a new HTML5 pre-set using the Indigo Skin. I click on edit and nothing happens.Trying to follow the instructions here, but I can't get to any of these settings. Generate Responsive HTML5 output in RoboHelp Appreciate any help!

Hi  -  I think Robohelp will make a good output for our sales manuals. I'm looking for some good examples of professional WebHelp systems online, to demo to management. We have a lot of manuals and guides, I think they would be merged.And it's proprietary- so, besides examples, I need to know, can I protect them so the user has to click "ok" in the licensing in order to read them? TIA, Cindy S.

Hello everyone,I'm writing a HTML5-Help with filters and in RH2017 I defined a preselected filter, e.g. you have the filter option "iOS" and "Windows" and I defined activeted filter "Windows" by default. This worked with RH2017.After the upgrade to RH2019 I don't see the option to define a preselection of the filter. Is this option removed in RH2019 or do I just don't find it in the new UI?Thanks for your help.

trying to import a Word document (200 pages or so).  It's worked about 10% of the time.  Usually, after 30 seconds of waiting, the window turns white, with the menu bar still visible (File, Edit, View, Collaborate, etc.), but otherwise no longer responsive.Anyone else experiencing this?I submitted a bug report.

We are trying to use SharePoint Online and/or SharePoint 2013 Classic to check in documents and are getting the attached errors. We cannot figure out what the error means in order to troubleshoot.

Using Robohelp 11, when publishing webhelp to the 'merged projects' folder, a masterdata.xml file is not created.  When I then open the html file to read the help text I just created, there is an error message on screen stating 'unable to read masterdata.xml.Does anyone know what creates the masterdata.xml file when publishing help files to the merged projects folder please?Any suggestions would be greatly appreciated.

Hi Everyone, Wondering if anyone can help me with an error message I'm seeing in RoboHelp 2019 (not classic). I don't understand what the message is saying or what the problem is.I pasted images into a topic. In Author view the topic looks fine. In Preview view I can see broken image links. Because these are missing from Author view I can't delete them. When I look at Source view there is an error message.In Source View:I see an error message but I don't know what an alt attribute is, why it might be missing, nor how to fix the issue. "An alt attribute must be present on <img> elements. "In Author View the page looks perfectly fine:In Preview View the page is not OK:I have saved all changes, even closed and reopened RH.  Note that the "unsaved changes asterisk" is missing and that corroborates that changes made to the topic are saved: Does anyone know what's going on here?Thank you!

I'm using the latest RH 2017.Our Help system contains a bunch of merged child helps (using the Responsive HTML5 output) that are generated into the mergedProjects folder under the parent. These helps., use Dynamic Filters as well, one for each child help. When I manually open each xpj inside RH, and I generate the help systems from their respective Responsive HTML5 SSL using RH's interface, the Helps merge together fine, and the filters work properly.However, when I use my batch file using RHCL (RoboHelp Command Line) to generate the outputs, the child helps do generate successfully, but they are not merged together completely even though they're generating their outputs into the same location (into the mergedProjects folder). Because of this, the child helps do not appear when I click on the Filter tab and each help is separate.Does anyone else see this bug? Or am I just doing something wrong on my end?I really hope I can find a workaround or that Adobe can fix it, because with RHCL I

I'm in Robohelp 2017. I'm using corporate-approved icons, so I can't swap them out for other images. I'm editing the Charcoal Gray layout, and the icons look fine in Desktop view. I saved the same icon as every view, in both active and passive, so it's exactly the same icon throughout. However, when I display the same icons in Tablet or Mobile view, they stretch horizontally. The most noticeable ones are the Index and Glossary icons. I tried editing the image size so it was stretched vertically to counteract the distortion. A also tried adjusting the canvas size and the image size in Photoshop. However, the icons still look exactly the same.Desktop IconsTablet Icons

Hi all,I am using RoboHelp 11 and RoboHelp Server 9.Some of my ToC books are not opening, but the rest are working just fine. I have these same books on a different project, and they're opening fine. Both projects are published on the same server but in different areas. They have been working just fine up until this point.Thank you!

I'm editing the Charcoal Gray layout for HTML5. I indicated that there should be a red border in the tablet view when an icon is active. It works on everything except Search. When you click Search, it's red at the top for about an inch, and the rest of the border is black. Has anyone experienced this before? I can't think of how to correct it.

I've just updated to the latest version of RoboHelp 2019, and managed to import projects by deleting the XPJ and CPD (or they won't import...).But now my project has lost all it's variables. this isn't an issue for this particular project, but one of our larger projects has multiple flavours of help, with a complex and lengthy series of variables, probably 200 or so.So it's back to waiting for update #2? The stupid thing is I like the new version of RH, it seems intuitive to use. But I can't upgrade until they find a way to deal with the existing functionality, or I'm going to waste time I don't have recreating something that already works.

I know we can add a watermark in MS Word. Is it possible to add one directly in RH?

I tried to take the PDF from a CHM file and i am getting Script Error. The chm has 12 topics. I am getting script error for 3 topics. Kindly help.

I've run into an issue with RH2017 where the text output does not match the source. As an example,in the source I've got section headings in Tahoma and the body text in Segoe UI, yet in seemingly random instances, the Responsive HTML5 output text is random in size and font style (Arial, New Times Roman, Calibri, etc.)In some cases I've been able to go in and change the applied style to (none) and then reapply the intended font style and the output is fixed. This hasn't worked in all cases and yet I still don't see why the output style could be different from what is in the source content. Anyone have any ideas? Examples below:Robohelp Source:"Protocol Tab" is Tahoma; SIP Settings description is SegoeUI.Responsive HTML5 Output:"Protocol Tab" appears to be New Times Roman; SIP Settings description is Calibri.

Hi there,I've got a help system with a parent project and 25 child projects. Where do I create a glossary for all of the projects?I have created a glossary in the parent project but it doesn't show in my published help.Every hint is welcome!Regards,WernerI'm working with RoboHelp 2015 (12.0.4.460)and Windows Version 10.0.17763 Build 17763

Just thought I would check in to see if in RH 2015 you can copy a project folder from one project to another.  I was able to use the resource manager to move a topic into another project but not the entire folder.

I have a new server I am publishing my KB's to. All the KBs are viewable, but the search function does not work.It still points to the old server. How do I update that? I haven't been able to find a way to do this. Thanks as always!

In RoboHelp 2017, the Multiscreen HTML5 output type provides a Use Lowercase File Names (Recommended for UNIX) option. This works great. However, the Responsive HTML5 output type does not include this option.Why doesn't the Responsive HTML5 output type include this option?Is there an update that adds this option to the Responsive HTML5 output type?How are RoboHelp 2017 users supposed to generate Responsive HTML5 output that is UNIX-compatible? Does RoboHelp 2019 Classic support this option for Responsive HTML5 output?Does RoboHelp 2019 support this option for Responsive HTML5 output?If RoboHelp 2019 doesn't support it, how are users supposed to generate Responsive HTML5 output that is UNIX-compatible?

Hello, I am dealing with the following issue: In the RoboHelp 2015 project I am working with, there's a conditional build tag expression designed to "hide" images for 508-compliant Output. Today, when I generated 508-compliant output, there's large white spaces appearing where the images are in standard output (see below screenshot). I checked the code, and I don't see an issue as far as I can tell, and this issue normally doesn't come up. has anyone dealt with such issue before? I don't spot a similar conversation thread in this forum, but perhaps I didn't see it...