RoboHelp

A few months back, I had a query regarding the character #t in the Responsive HTML5 URL. This is the expected behavior is what I understand.In the same context, I had a somewhat similar query today.When the URL picks up file from a sub-folder, it adds %2F in the URL in addition to #t. Is that an expected behavior? See screenshot below:  The development team was finding it tough to launch the context-sensitive help with this so they were checking if this is expected or can it be changed from RoboHelp?The second question is, are the file names context-sensitive in Responsive HTML5?If the help file is About_Product.htm and the code refers to it as about_product.htm, will it break the call?Any pointers or information to handle context-sensitive help calls with this URL would be helpful if you can share.

I´m new with Robohelp and just trying to figure out if Robohelp is right program for me.Is it possible to use Robohelp so i can create for example "help or how-to-do files" in an existing program, for example Microsoft Word or in this case our business program (this is bought boxed program). I need a program that we can create "how-to-do or help files" that can be accessed direct from examples above program so we easily can help new employees with how-to-do help.Example: A employee that don't remember exactly how he/she should make same adjustments on a printer when he/she print a document in Microsoft Word or create a order in our business program etc... Is it possible to use Robohelp and create a how-to-do or help just by example press CTRL+F1 in existing program above?

Hello,Is it possible to link directly to text within a drop-down text in RH2017 (meaning, the drop-down will expand and link directly to its designated image/text), instead of it only jumping to the hotspot?I manage several projects with multiple (10-12) FAQ topics, each topic containing 0-15 FAQs, so I use DHTML drop-down hotspots/text for each FAQ, just makes it look neater/shorter. But it gets very confusing (and honestly doesn't even make sense) when the links jump only to the hotspot and not directly to the corresponding text within the hotspot that I am referring to.I asked this question in a separate Forum thread (How can I configure Robohelp to display search results in DHTML drop-down hotspots? ) a few weeks ago, and have not received an answer.Thank you so much!!Tabby W.

I'm using the latest RH 2017 build.I'm having a hard time wrapping my brain around some aspects of our Dynamic Filters in our merged responsive HTML5 help system:I have several child helps that we're filtering on. The user needs to have the ability to turn on or off those child help systems. To handle this, I'm creating CBTs for each help and am having them applied to their respective .htms within each child project. Currently, I've done two child helps (Portable and CMM) so far. The htms within them are tagged with these topic-level CBTs respectively:f_help_portablef_help_cmmThe Dynamic Filters with those CBTs are grouped under a "Help" group in the Dynamic Content Filter portion of the SSL (see green-bounded item in image below). This works fine so far, and users can show and hide the child helps as needed.Now to complicate matters, I have other Dyanmic Filters for probe type ("Probe"), product variation ("Variation"), and user role ("Role") that I've also applied to other areas of t

Hi,I'm currently working on getting our RoboHelp 2017 (Update 2) project to compile properly via RHCL. In our project, we use a heavily customized version of the Indigo layout. I noticed that, when I use RHCL to compile the project via the command line, the Filter buttons and panes (on Start and Topic pages) are not included in the output, even though dynamic content filters are activated in the used Output Setup and Layout.At first I suspected that it has something to do with our customizings to the Indigo layout, so I tried the same thing with a completely new project with only 2 topics and no CSS or layout customizings. The topics have two conditional tags "casual" and "power" assigned (on topic-level) and the TOC shows them in hierarchical order Topic 1 (causual) >> Topic 2 (power). The dynamic content filter is set up to either include or exclude the topic with "power" tag (via conditional expression). This is the project which I then tried to compile manually and with RHCL.

For our flaship product, we have a merged help. For each help inside that, we have two Responsive HTML5 SSLs, one for internal and one for external.I've defined some Dyanmic Content Filters (DCFs) that I plan on using. So far, the filters are defined in our internal SSLs:But I want to copy and use those same DCFs into the public SSLs. Can I do that? If so, how? I looked in the .ssl file in Notepad++, and I didn't see any references to the DCFs. Where are those stored?

Hi All,I write a document for multiple sites. There are many site-specific descriptions, that soon will be too difficult to handle. I was thinking to create some kind of flags, that the reader can select in a drop-down list (which version to read). For example he/she selects "Site A", then only those texts appear that are specific for "Site A" and all sites.Basically I am looking for something like Conditional Build Tags, with the exception that there is only one output and the reader is able to select the version that he/she wants to read (he/she can access all versions of the document). Is there a script available for that purpose? If so, how can I refer to the site-specific texts in the script?Thank you very much in advance!

Is there a frameless layout similar to Ocean (that is deprecated in RH 2017) in the next version of RH, which is RH2019?Something that suits a help center than the traditional online help.

I have the version control add-in Team Foundation Server MSSCCI Provider installed for the RoboHelp application. When I check in my changes and print the topic (File > Print Design), the RoboHelp application force-closes after the PDF is published.

I am wondering what the default method is to track hits to the Help, is it google analytics and server based? Is it any different than in past versions of RH pre-2019?-Cheers,William

I will most likely have to upgrade, since we are using Office 365. I looked at the system requirements - RoboHelp System Requirements and while 2017 specifies Office 365, I notice that Robo 2019 does not. Is that an issue if we are using Office 365?My other issue is that I've always used Robo on a mac VM, so I would probably have to switch back to a laptop as well, since I don't think we have win 10 available. Why do they hate macs? General question, I'm at the start of a new project... how difficult is it to convert from RoboHelp 11 to 2019 and be running without any delay? I really miss not being able to print to pdf for certain people who refuse to look online (no comment...)Many thanks, have a wonderful weekend!Anahid

We have a help project that was generated with RoboHelp 2015.  I have downloaded the trial of RoboHelp 2019.  I tried importing our existing project into RH2019 (non-classic).  Only a few (10 or 15 out of a couple of thousand) messages show up in the help (WebHelp).  I imported the same project into the classic RH2019 and it works fine.  Any ideas why the new one wouldn't work?Phil

I am wondering how media is stored in RH 2019, does it have a media library that lets me upload images and videos?

Hi,Using RH 2017, I am trying to add a web link in the TOC (top level) as a relative link. I am generating Responsive output using Charcoal Grey layout.If I add a new TOC page with just the relative link (i.e. ../../blahblah.htm) the link becomes corrupted on generation, and RH changes it to ..\\..\\blahblah.htmIs there a way to prevent RH from altering the link?Experiments I have tried:Enter the link as Link to Web Address http://../../blahblah.htm, then remove the http:// from the url and generate.This makes no difference.Enter the link as above (without removing the http://) and generate. Then go to the whxdata folder in the output and edit the toc.new.js file to remove the http:// from the url.This works.Unfortunately, these are projects that are updated frequently, so the second option does not present a realistic work-around for us.Anyone got any other ideas on how to "protect" these links? Maybe modifying the .js file that generates the TOC so they'll be left unchanged on output

Hello,In RH 2017, we have 4 layouts that are shipped as part of the product - Azure Blue, Charcoal Grey, Indigo, and Ocean.Are there any additional layouts available anywhere/downloadable?How easy/complex is it to customize Indigo and Ocean layouts? Our requirement is to go frameless but customization should be easy for the documentation folks to do.Any Dos and Don'ts/best practices/known issues when customizing layouts?

I read this RoboHelp screen profiles and layouts  and downloaded the Ocean.zip file. How do I import it in RH 2017?Also, when they say Starting with Update 2 of RoboHelp, the Ocean layout has been deprecated from the product.  does that mean it is not yet supported or any known issues with it for which it is not recommended?

Using: RoboHelp 2019, Update 1I am having trouble working with the Pop-up Hyperlinks.  Maybe these should be in different posts, but I'll list them here to start since I think they are all related:In previous versions you could double-click existing links to open the edit box.  This does not appear to be working in RH2019.  Nothing happens.I don't even see an option to select hyperlinks as pop-ups.  In previous versions, the hyperlink edit box had options about how a link would open: in frame (with further options), or custom and auto pop-ups.  Are these options still available?When looking at the code, it appears the html has changed for the pop-ups when I upgraded the project to 2019, but I don't really see how to edit them in the WYSIWYG.<a href="javascript:BSSCPopup('Right-Click_Menu/Copy.htm');" id="a1">Copy</a><a data-rhwidget="HyperlinkPopover" href="Right-Click_Menu/Copy.htm" id="a1">Copy</a>Lastly, the new output has my auto-siz

Hi!I want to add a Search bar to the Welcome page topic of my project. It would function just like the Search feature in the navigation but be in the actual topic page. Is this possible? I assume there's some coding involved to accomplish this but want to know if it's even possible before asking my developer for help. I'm using RoboHelp 2017 and a Responsive HTML5 output. Thanks!

Does anyone know if the Boolean (AND, OR, NOT) search functionality can be enabled using the RH 2017 HTML5 Output?If there is a fix to enable the Boolean search using the HMTL5 Output, can you please share instructions on how it's done? Thank you!

Hi, I've been using RH for a couple years now and I'm trapped in a situation I've previously randomly seen (but always seem to get out of, somehow). The situation is that after importing a Word (2017) document the topic filenames include an ending "-" (hypen) as the last character of the file's basename (e.g., 1_Introduction-.htm - I need this to be 1_Introduction.htm). I've seen this occur randomly in the past and I know there must be some way to control this, but I can't seem to find it. My conversion is very straightforward (pagination on Heading 1/2) and the topic pattern is using $paratext (in angle brackets)).Any ideas how I can control/fix this?Thanks,-David

I need RHCL to work in order to do regular batch file builds of our help projects without having to open the UI and build from the UI. The RHCL building seems to work and the output ends up in the proper directory.However, when I view index.htm from the generated output location in my browser, I see this:At the top of the index.htm pageAt the bottom of the index.htm pageWeird that the topic appars in that little container at the bottom of the page, huh? Anyway, this makes me think the script that makes everything work is missing or doesn't work from an RHCL build. The problem appears to just be with index.htm.If I then access just a topic by itself (outside of full context), meaning without using index.htm, it displays fine:And here's what index.htm should look like (This is what I get when I generate by hand directly inside of RH):Ideas?

Hello,  I've recently had an issue where my PDF generates and is cut off about 1/3 of the way through.  The html is still generating without a problem. Some errors I'm getting are:Warning: The Word Document became corrupt when attempting to append following malformed topics:This is the first error I get and the first page it lists is also the first that is not appearing in the PDF.  Som other unique ones are:Warning: The Word Document became corrupt when attempting to append a malformed topic: 'Meters_Spectrum.htm'Missing topic '!SSL!\Printed_Documentation\!doc_tmp_folder_2\'.Failed to process 'Meter Options'...Fatal Error: Word Document got corrupt. Abort building 'Options'.Failed to build 'Options'...Failed to build 'Options'...I've tried the Style Mapping trick.  Linking Images.  And generating individual documents.  All with no luck.  I could go back to a backed up version that was working and try again and hope it doesn't happen again.  The

Hi guys,I'm assuming it's possible, but I haven't had any luck.I'm trying to use the linked Word document feature. The Word document has bookmarks inserted.Should the bookmarks be included in the html files created by Robohelp? At the moment I'm not getting any bookmarks and I can't see any settings related to including or excluding them. Are there any tricks I need to be aware of?RH11Word 2013Multiscreen HTML5

Hi, I recently migrated to RoboHelp 2019 Classic and I published a clean project with the Indigo layout, made a new TOC simple topics and I made no changes to the layout whatsoever. The problem occurred when I published a clean project to RoboHelp Server 10. See below images for a sample: As you can see no TOC is displayed upon loading and there seems to be an error when I looked in the console log of google chrome. There's no problem when opening the project in my local machine. Is RoboHelp 2019 not compatible with RoboHelp Server 10? Or is there some steps that I might have missed when publishing in RoboHelp Server 10?Thanks,Renz

My colleague thinks a 2+ minute compile time is too long, which prompted the question of this item.Here are some details:size of project: 27MBsize of project on disk: 28MB693 files33 folders.So, is our compile time reasonable, or could it go faster?thank you,Lon