RoboHelp

I just updated RH 2017 with Update 3 and when I try to compile Responsive HTML 5, it won't load. There's a JS error with our customized Azure Blue screen layout.I have 2 questions for Adobe:When will you fix this?When will you go back to beta testing before releasing updates? Releasing buggy software is unacceptable.Thanks!!

Hello Rh Community (Hi Peter and Rick )Any of you come across this "acute" issue (unable to determine the exact timing on what was done prior to having this issue) when attempting to generate Printed Documentation from RoboHelp?Thank You,~PMOS: Win 7Adobe Rh Version: Rh11History: Rh11 on a separate machine (Win 7). I did have Rh 2017 installed (not anymore) on the same Rh11 PC just to upgrade one project for testing. Local Build (No source control involve in this case.Issue: When running the documentation build script from the Command Line (CMD) and Rh attempts to build the two certain documents. The first time Rh compiler hits the “PayablesAdministratorGuide”, a message pad (popup) indicating that the “rhcl.exe has stopped working” (see Pic 1 below). This error reoccurs when it comes to PayablesImportExportGuide document. Note: The remaining printed documentation (e.g. User/Admin guides) for all projects generate with no issue.If I use Rh11 GUI (Opening Rh project and generating print

Our RoboHelp project contains a makeshift index which our developer created. It lists all the topic titles. I'd like to add additional keywords. I just added the keyword "inquiry". How do I know which topics to associate with this keyword at the bottom of the index pod? Do I need to run a search to generate all instances of this keyword or ask our SMEs, or can I simply add the keyword as I have done below without adding any topics?Are there any instructional videos you could recommend that show how to add a keyword to the index?

In RH 2015, when I set a Conditional Build Expression for the screen profiles (in my case, phone, tablet, and desktop) on the Multiscreen HTML5 Settings window, I can generate the projects with those settings one time if I click "Save and Generate".  If I return to the Multiscreen HTML5 Settings window, all the Conditional Build Expressions are reset to "(None)".  If I click "Save" and then re-access the screen, the Conditional Build Expressions are reset to "(None)".  Is anyone else seeing an issue where these settings are not being saved?  Thanks.

I generated output for my RoboHelp project and need to make some changes to the structure. How can I delete a topic folder? When I right-click, the delete option is sometimes grayed out, and so is the delete option in the Project menu.Other times, it isn't grayed out, but when I click delete, I get the following message:Maybe moving (dragging) all the content out of the folder FIRST is an important step? So I tried doing this. I'm trying to delete the Annual_Reassessment_Event_Overview_files folder (see below).So I started moving some of the content out and into a "parent" folder. I successfully moved all the content, except for the image gif. But now the image gif is broken, and I can't move the unbroken version of it that's still in the folder. When I do, I get the following message. Should I overwrite the file? If I do that, will that fix the link? Will I then be able to delete the Annual_Reassessment_Event_Overview_files topic folder?

Hello, I am trying to upgrade my Robohelp 10 project from the old version to the current one for the Chrome index not showing. I opened the project in Robohelp HTML and regenerating the project hoping that the JS files would change to the updated ones. Unfortunately these are not changing. How do I update these files via the UI? This is in accordance with the following instructions:WebHelp issues in RoboHelp versions 10 and 11Thank you,PrestonThread branched as it seems to relate to Index not working rather than the later TOC books not opening issue

I have RoboHelp 8. While viewing the ouput files of the WebHelp in Firefox and Chrome, the books in the TOC pane are not expanding. I am able to expand and collapse the books in IE 6 and IE 8. But again I am not able to expand them in IE 7.

Please assist me on how to create dynamic context sensitive help using RoboHelp 2015.

Hi,I published a project from robohelp 2017 to RH Server 10. I got the confirmation message that the project is published successfully. I find that the project folder with all published files in Adobe\Adobe RoboHelp Server 10\robo\server\general\projects\index folder. But when I access web server administrator screen,  I don't see my project in the Projects tab. Am I missing something?Look forward to help.Thanks,Ranjini

Hello!I am brand new to Robohelp, and I'm working with Robohelp 2017 13.0.2.334.I would like to generate my project in Responsive HTML5, but when I try to do so, I get this message:Does anyone know why I might be getting this message, and how to fix it? My project generates in Webhelp just fine. Any help is much appreciated!Thanks,Megan

Hello,I'm using RoboHelp 2015 and creating WebHelp. The help is context sensitive and that is working. When the user clicks the help icon on a page the correct help module is displayed.However, I'm wondering if the entire TOC could display and the context sensitive module's help display as open in the TOC and the correct page still display. I'm seeing that the user has no way to get to the entire help's TOC.Any suggestions are appreciated.Thanks,MDawn

Hi,Recently upgraded to 2017 and am using the new  Indigo layout. I note that with more than one merged help project the browse sequence doesn’t work properly or sync with the TOC. It works with a single project or with just one merged project? As I use 30 merged projects this is a big issue.Thanks

I have set up my four screen profiles and layouts for iPad, iPhone, Android tablet and Android phone. Publishing gives me the correct sets of files but when I look at the Help on each device, only the default layout is displayed, iPad for iOS and phone for Android. I was under the impression that I didn't have to worry about this, the initial index.htm file would determine which layout to display. I've looked at previous discussions and applied the 10.0.1 update, which I did not have, to no avail. I've also read a few different discussions saying better to just use one layout which will display correctly across all devices. However, if we want the look to be different on each device, we need the different layouts, hence the question.TIA,Helen

I'm using the Responsive HTML 5 Indigo layout and have a couple of questions:1. Printing pages - there seems no way to print a page in the RH output. There's no print icon displayed. Am I missing something?2. I'm using different icons for the links on the homepage, but there's no way I can see to use my different icons on the child pages.HomepageChild pageI want to use a different icon for each product on the child page. Is there a way to do that?Thanks very much.

Equipment: iMac and HP LJ Pro 400 Color MFPProblem: When printing double sided, printed pages have colored streaks top to bottom of the printed page, all sides.Printing single page, no issues, clean printing. Only happens with printing double-sided Adobe.Word documents not affected.Have verified Adobe, HP, and iMac software are all updated and in working order.Have run the cleaning function on the HP 5 times; All with no fix. Need help with this, please.Chris

I keep getting a sheet that comes out of printer that says PCL XL errorSubsystem: KernelError: ColorSpaceMismatchOperator: VendorUniquePosition: 9 Can anyone help? Thanks!

When I attempt to view my helpsite after generating it, using preview after generating, or using the Primary Output View,  neither of these options for viewing the site before publishing will display the topics in the internet browser window.  Not sure what I am doing wrong here.  Any help is appreciated.

I have some images and folder that do not show up in my Project Manager Pod. I believe that the Folder was created outside of Robohelp and the images were added to the folder outside of robohelp. Then the images were inserted into the project. The folder that the images are in does not appear under the Project Files folder. Is there any way to make robohelp "see" this folder and the images within it (without having to go through all of the topics and re-add the images)? Any assistance will be very appreciated.

We are using RH 2017 and we generate a Web Help output that subsequently gets integrated with the product build.We want to be able to identify each Web Help output that is integrated with the product, with a unique build number for traceability and bug tracking. Is it possible to insert some kind of About Help box in the top right corner of the help output?........-Tejas

Hi,I'm using RH2017, 13.0.0.257,Responsive HTML, Azure Blue layout.When users search for a term which includes the % character, for example, %WORK_DIR%, the correct search results display. However, nothing happens when clicking on a link in the search results.  (%WORK_DIR% is used in our documentation and returned 92 results)The link correctly opens when selecting the link from the search results and clicking "open in new tab". However, the "Click here to see this page in full context" on the page displayed in the new tab, does not work. Also, normally, suggestions display as the user types text in the search field.  When the % character is used in the search field, suggestions do not display.  Using the example above, as the users type WORK_DIR, suggestions display. If they type % as the first character, nothing displays and there are no suggestions even as they continue to type. Everything's toggled on in the search setup:This happens in both IE 10 and Chrome 64.I know

Hi,Has anyone used an outside search engine, other than Zoom, on their documentation?  I've used Zoom successfully for a long time and have now been tasked with finding "something better" (don't think it exists, but I try).  My requirement is that the documentation is delivered inside our software, so it's not hosted on a server, which already eliminates 90% of my options. We currently use Zoom Javascript.  Most research has led me to think that the RH search and Zoom search are the only options available...thank you!

Hi All,I need to change the position of back button that comes on indigo layout as per of the TOC created while documentation process in Robohelp.I have created a book under which i have created two more book and in each i have created topics like this: For which a layout is generated in indigo layout output:But i want that the back button as shown above should come after the topic names.Please help how can i change the position of this back button.Regards,Richa Arora

We are using RoboHelp 2015, and SharePoint for Version Control, so that 4 of us can access the same project. Sometimes (not every time) when we create bookmarks, RoboHelp creates these files that just add the #bookmark_names over and over until the file name is too long. When this error occurs, the only work around we have found is to manually close RoboHelp via Task Manager, delete the extra files from the local version of the project, and reopen, hoping it doesn't happen again.Does anyone have any insight as to why this happens or how we can make it stop?Images:  Imgur: The magic of the InternetEdit:  This problem occurs in both an old, very large and disorganized project, and a brand new created, very small project. So I do not believe the error is project-specific.Message was edited by: Jessica Mayfield

I am using RoboHelp 2015. I create WebHelp which is put in context in our company's software by Development based on URLs I provide. One of our customers cannot open one topic (that I know about, no other has been reported). That topic opens fine for me in my system. In the software, the title of the screen includes a / I made sure that the topic title did not contain the slash, but rather a space.The customer accesses the software across a VPN. I'm wondering if that's the problem, but I would expect that more topics would fail, and that's not being reported. Any thoughts on what I should look for?thanks,MDawn

Hoping you all can help. Using RH10. I have many projects that are compiled with a different conditional text (online vs print, etc). For the last release cycle, although the Project's content Conditional Build Expressions list excludes the text appropriately: That text still displays in the WebHelp output:I didn't change anything in the way the compiled help is being generated since the last release. I double checked that last release's output to be certain. This is what it should look like:Did some change in an upgrade?Has anyone else run into this?How do I fix it without rebuilding a project that has 100s of files?Thanks...Dawn