RoboHelp

This has never happened before, but all of a sudden, links are opening a new window. I haven't made any changes except to content in quite a while. What could cause that? We are getting ready to release and this happens!  I am using RoboHelp 7, by the way.... and publishing to chums.  And our TOC is merged. We have 40 projects. We will change that soon, but it's what we have for this release....Thanks!

Hello I've Installed Robohelp 2017 and server 10. When I try to publish on the server it keeps failing.The server is running and I was able to log in. I use this URL (http://localhost:8080/robohelp/server )  for the server name since both Robohelp & sever are on same PC.Please advice thank you!

For branding purposes, I am trying to add an image to the header in the Responsive HTML5 output in RoboHelp 2017, but have had no luck so far following the threads on the forum. I managed to update the "Home" image at the left of the header, but unfortunately I could not add a large enough image. I understand that I probably need to edit layout.css, but would really appreciate some advice on doing this. I am outputting to Responsive HTML5, using the Charcoal_Grey layout.Thanks,Mark

I would like to use custom toc images in the Indigo layout, and have had some success in doing so.  But I would like the TOC to show the custom book image only, and not include the book/topic text below the image. I want the image to take up the entire space.  I have worked witht the custom css file for the custom toc to get the image to be larger and not centered in the book/topic block, but have not figured out a way to eliminate the text from the screen.Or perhaps I should go about it the other way, eliminate the image so the text takes up the entire space.  My primary motivation is that the book/topic text automatically displayed is limited to very few characters.  I want a way to have a much longer title appear.Thanks for any help.John

Some of the titles in my project list the correct vendor spelling of a tool. If a user does not know the correct spelling, he cannot successfully search for the tool in the online output. Is there a way to add terms that would make these topics searchable?

In RoboHelp 2017, is is possible to specify an image in the Title Bar, rather than text? I am using responsive HTML5 and would like to show a stylised product logo containing an image here. Perhaps there is another way I could display the image in the header, and turn off the Title Bar. Any advice would be appreciated.

I have added some tags in HTML view in RoboHelp 2017 so that the content enclosed by the tags can be identified by the application associated with the Help project. RoboHelp has not removed the tags in the Responsive HTML5 output, which is great. However, in the Design view, they are highlighted in red with an "Unknown Tag" popup. My questions: can I get RoboHelp to accept these tags, without highlighting them, as it is concerning to see the tags in the Design view? Secondly: if RoboHelp will not accept the tags, would it be OK to leave them in, or am I risking creating problems by leaving them in. Ultimately, I need to add them to hundreds of topics. Any advice would be appreciated, thanks.

Hello,I wanted to update my RoboHelp 8 with the Security Update mentioned in here. Though its an old post, I need to update the same in my machine. The link to the zip file (APSB11-23_2.zip​) is broken (404 error).Can someone tell me where can I find and download this zip file? Need it urgently.Thanks in advance,Vimal

I have a project where I need the topics to be at the root in the Project Manager.  Currently there are a few  folders that some topics reside under.  See image.When I try to move them to the root Project Files I get the error below:Can someone help me to  know what I am doing wrong?Thank you in advance for your help. Stella

Using RH 9 and Windows 7, 64-bit. Recently upgraded from RH 7.Hi Folks,I'm trying to survive a zombie <span> apocalypse! Here's what a portion of one of my .htm topics in my project looks like inside of the Notepad++ text editor:Notice that these span tags are empty. My understanding is that tags without any attributes in them don't do anything. Right? Anyway, there are some 1000 emtpy <span> tags in 18 topics that don't have any attributes in them. I've checked the revision history for one of our files, and it appears that this started happening sometime after the upgrade to RH 9. The initial conversion to RH 9 didn't increase the # of <span> tags, but subsequent edits and saves to the file I checked seems to be causing it. For example in this revision history view from Mercurial, it shows a single change from one revision to the next revision. Notice the increase in tags:Does anyone know what's causing this? There was no visual indication this was happening inside t

Hi, I'm currently on a trial of Robohelp 2017. I'm keen on the Dynamic Content Filters, as this seems like it could be very useful because we have a large set of documents covering a large number of different products/modules and we support three versions for each module, delivered via a merged project. Ideally, I'd like to use CBT to enable end users to filter out the modules they don't care about and also select the version of the software they are currently running.I'd have two filter sets, Version and Module. By default, they would see all modules and only the content applicable to the current release. I'v spent days (and Willam has been kind enough to give me some advice over email), but I can't get this to work. What I've done is applied a module specific tag to the entire TOC in the module specific projects. If an entire topic is specific to a version, I apply a version CBT tag against that as well and everything works as I would expect.  Once I build the merged project, I

This has happened twice in the last few days.RH crashes. When I reopen RH, none of the topics that had been open are now open as they usually are. In addition, each entry in the TOC has a red X on it because...no topics appear in the Project Manager pod. Windows Explorer displays the topics and I can open them from there (thank goodness) but, no matter how I open RH, I get the same empty folder where my topics should appear. When it happened the first time. I found that I was running 2 instances of RH: one had topics and one did not. This time that is not the case. I've tried closing and reopening RH but to no avail. Is there a file that I could replace from a backup copy of the project? If so, which one(s)?Help!Lore

HiI am creating responsive screen layout in RH11.I want to remove the logo only in the mobile layout so that I can use that space for the title. Is it possible? Please guide.Sreekanth

I am trying to generate a PDF from a large project. It has 2335 topics. When I publish to PDF, it does not create the PDF. It creates a Word file instead. But even with Word, the Generating Printed Documentation dialog opens and never stops. According to the Output view tab behind it, the word file is created but it never creates the PDF. I can go an open the Word file as well. But the dialog never goes away adn the PDF is never created so I can't do anything else in Robohelp. I also cannot manually cancel the dialog. I have to go to Task Manager and stop Robohelp. Anyone know how to fix this?Thanks,Gillian

Whenever I try to customize my layout for Responsive HTML5 I get an error "MasterThemeSchema.xml file has invalid data". I've tried creating new layouts and editing existing layouts. The first time I click Customize Selected Layout it works. But any attempt after that produces the error. Anyone know what's going on? Thanks.

I just updated RoboHelp to release 13.0.1.279 and regenerated my output without making any changes, and it no longer displays the book and topic images on the landing pages. The text is now all shoved to the left hand side. Tested in both chrome and firefox. Please help!

I attempted to rename my project and accidentally included a character (&)  in the project name. Then updated the project name again to remove the characterThe TOC displays with icons but no text.

I have a folder named MSHO... in the !SSL! folder of my RoboHelp project. Inside that folder is the Word document named MSHO...This generated an error message when I moved a copy of the project to a backup drive. Then I tried to delete the MSHO... folder from the !SSL! folder on my local drive, but I get an "Item Not Found" message (see below), and I was unable to delete that folder. I have been able to delete the Word document inside the MSHO... folder.I'm suspecting that the three periods in the folder name are causing the problem. I would like to delete this folder because I need to protect this project: I don't want anything buggy in it.Thanks in advance for any help. Update: I just opened the RoboHelp project, and clicked the Outputs(SSL) tab, and deleted MSHO..., but still the MSHO folder appears in Windows Explorer.(I am using RoboHelp 2015.)

What, if any, problems would this cause?

Hello, I´m a Robohelp beginner and I would like to ask how I can split one Framemaker file into multiple html files. The process should follow subchapters defined in Framemaker and they should be named with the according subchaptername.

I created a .chm and published it to a SharePoint web site. When you click to open the chm, it opens fine, but there is no content: no TOC and no topics. However, if you copy the CHM from the SharePoint to your local drive, it opens and displays properly. Has anyone else had this problem, and is there a workaround? Thanks.

Hello all,I'm testing my site a bit, testing out the search bar function. (RoboHelp 2015, HTML5 output)I search for the term "manual."I get 28 hits.But some of those pages (topics), when I look at them, do NOT have the word "manual" in them.Turns out that the word "manual" appears in the BREADCRUMBS of the topic, and therefore when I search for "manual," the topic is incorrectly returned as a hit.Is there a way to stop the search from including terms that appear ONLY in the breadcrumbs?Thanks,Mark

I'm currently using RoboHelp HTML 11 on a Windows 7 machine. I'm taking a look at the insides of my project's HHC file and have a question about some of its contents.In many of the topic titles, I'm using User Defined Variables to control a product name. When I open the HHC in a text editor to view its contents, I notice that the variables used are always followed by some numbers. For example:<item name="Topic Name" link="TopicFileName.htm" variable="Sample_Name,0,14,"></item>For the same variable, the numbers are mostly consistent throughout the file but there are a few instances where the numbers are different.Out of curiosity, what do these numbers following my variables within the HHC file indicate?

Dear AllCould you please confirm the compatibility of Adobe RoboHelp (65276065AD01) on Citrix  VDI,  We facing problem the application is installed in VDI and users are having roaming profile. Every time the user logins the licenses its not getting applied.Appreciating your quick support for same

RoboHelp 2015I have a published RoboHelp 2015 merged WebHelp project. I need to update it. I'm not sure the best process for doing that. Do I update the entire project and re-post or can I just post the updated files?2. The software calls the help using URLs. If I republish the file, how do I ensure that the existing modules keep the same URL?3. The majority of the modules link to a main page in the software. I need to change the structure of the Master Project. How do I ensure the files still can be called with the existing URL?Thanks,MDawn