RoboHelp

I have a WebHelp project created with RoboHelp 2015. I am having trouble with glossary text automatically expanding without clicking a glossary term in a topic. This appears to be associated with the Search feature. For example:Open the WebHelp output in IE or Chrome.In the Search box, type in a term or phrase (for example, "Agent")Click any of the topics returned by the search.Any topic that has a glossary term automatically displays the expanded glossary text.This should not be happening. When you open a topic, regardless of whether you found it via search, the TOC, or whatever, glossary terms should not automatically display the expanded glossary text. You should have to click the term to display the expanded text.Has anyone run into this issue? Any suggestions for how to fix it?

I am trying to type in my body and my letters are green. They will not go back to black. Why is this?

Hello,I imported a Captivate 9 project that includes an MP4 video (created using Camtasia) into my help project in Robohelp 2015 and generated a responsive HTML5 output. The Captivate project plays in the output, but the video does not appear and does not play. The video plays just fine when I publish and play the Captivate project locally. At first, I just created the Captivate project in a folder on my desktop and imported it into my Robohelp project, and when that didn't work, I tried the following:In my Robohelp project, (using Windows Explorer), I put a copy of the MP4 in the following folder:Implementation and quick start guidesI created a responsive project in Captivate with, among other content, the aforementioned MP4 video, inserted into one of the slides. (Video > Insert >browsed to the Robohelp folder where the video resides).From Robohelp, I imported the Captivate project into the same folder in which the MP4 resides. (see screen shot below)When I generate responsive

I'm a tech writer who is meeting with govt agency s/w developers to figure out the best way to upload WebHelp to an online only govt agency site software application. What do I need to provide them from my end so they can upload WebHelp to the system?What do they need to know from their end about how to upload WebHelp?Thanks,HelpAngel

I searched on a number of phrases and words and could not find anyone else with this issue, so it is probably very elementary.When I upgraded my RoboHelp last year to the most recent version, and tried to adjust my workspace to something I was comfortable with, the topic pod went full page and now stretches across the whole window. Any pods that I add to the workspace lay over the topic pod so that I have to scroll over to view all my text (you can see scroll bars and text running behind the pod in the workspace making you have to scroll to view text, and when typing it seems to go on and on with the text going off the page until it decides to wrap around to the next line). I want the pod to just show in the space allowed, not go under the Project Manager pod. I need to be able to see all the text as I type and not have it scroll over like that, so I probably need to get the topic pane to only fit to are that is available, however, I can't seem to get this to change no matter what I tr

I need to create links in my TOC to several existing PDFs that are going to be stored outside of my RoboHelp project. The problem is that these PDFs have spaces in their file names, for example: "Apples<space>Are<space>a<space>fruit.pdf"RoboHelp 2015 doesn't like the spaces and (correctly) is converting the space to %20. The problem is that the URL to get to the PDF doesn't have the %20 - it has a space. What syntax do I have to use to make my link from the TOC open up the PDF?Paul Hanson

My workflow for WebHelp 9.0.2 systems involves outputting Word docs to be used for review and revisions by the SMEs. Those docs are returned to me, I copy and paste and tweak changes, compile a new WebHelp system, and produce a new set of Word docs and the process continues anew. These projects include a lot of use-cases with a lot of screen captures.To my horror, I just recently discovered that when I copy a large section of Word text which includes images and paste that into a RoboHelp topic, RoboHelp overwrites existing image file names instead of incrementing the file names. Many of the images are new and have not been used in the WebHelp project previously. If I explicitly select just one image in Word, copy and paste that, the image file name is usually properly incremented and does not overwrite an existing file name (there were some exceptions which I haven't had time to explore yet).I’m working around that by removing all the images from the Word doc first, but this is not an

Our product requires that our online help can be kicked off when the user enters a search term into the search box integrated into the product itself. This action should launch the help package, displaying the search results (the same as if the search string had been entered into the help package's search box). We were able to do this with webhelp but now want to move to HTML5 help. Can anyone suggest how we go about passing the inputted search parameters into HTML5, please?CheersNeil Williamson

Hi guys,I would like to open a chm file in a separate window from another chm file. Both the chm files are in the same folder. Suppose one of my chm named XYZ.chm and another one is ABC.chm.Now, in my ABC.chm, I want to provide a link to open the XYZ.chm in a separate window. I tried these solutions:<a href="XYZ.chm">XYZ</a>.This does not open up anything.Then, I tried to provide link to a default topic name or home page topic in the XYZ.chm like this:<a href="XYZ.chm::/Welcome_to_Adobe.htm">XYZ</a>.This opens up a that particular topic "Welcome to Adobe" and that too in the same window of the ABC.chm.Then, I tried to provide a relative path but that too did not work.Then, I tried a local path. That did work but its not useful because it can always change.So, I am looking for a solution which is independent of the local path. Maybe, through a javascript or something if it is possible.Please help. Thanks in advance.- Jignesh

Update 1 for Adobe RoboHelp 2017 is available now! Check out what we have improved in my blog post:http://blogs.adobe.com/techcomm/2017/05/robohelp-2017-update-1.html

If I try to use the new "Indigo" layout in RH 2017 with a project that has merged child projects, the TOC works in one direction only.By this I mean I can use the TOC to navigate to topics in the child projects, but if I move to another page using a browse list, or by searching for another topic and selecting that from the search results, the TOC does not update properly to show the current page selection. If I switch the master project back to the older "Charcoal_Grey" layout, the TOC behaves as it should.You can re-create this by creating two empty clean projects and linking these to a new master project. The TOC works in both directions on topics inside the project that you're in, but it does not work in the reverse direction for topics in a child project when viewed from the master project. Switching to "Charcoal_Grey" resolves the problem.Although I can continue to use the "Charcoal_Grey" layout, I do like the new Indigo design and would prefer to adopt it throughout our systems,

Hi,In Robohelp 2017, when I edit any aspect of the layout.css file for a custom screen layout based on Indigo, the preview for a Topic view no longer displays the body content correctly, shifting topic content and the sidebar to the left and reducing the overall height of the both body components to perhaps 100 px (as in, I am no longer able to access the sidebar navigation menu and topic content features both a horizontal and vertical scroll bar). However, I am able to edit the theme-1.css without any Topic preview issues. I'll note that I have not modified the height specifications in the layout.css; instead, I attempted to mod a font size for the title-text from 1.4em to 1.6em. In addition, it doesn't seem to matter what edits I make. For example, if I want to specify a border radius or border, the same issue occurs.As such, I'm hoping someone can advise whether the preview issue is a bug with the preview, a bug with editing the layout.css, or a issue with my system (I'm using Windo

Good Morning,I was wondering if anyone has ran across this strange issue:1. Using Adobe RoboHelp 2015, we have a couple of manuals that are posted with the Flash Player output.2. Users are using IE 11 - most of the time, the main frame will display, but the table of contents shows up blank.3. Verified that all Adobe Flash Player is up to date, made sure that IE 11 is up to date, etc.The table of contents for these manuals (both published via flash player) does not display most of the time with IE 11. Anyone else ran into this? Basic trouble-shooting steps like clearing Internet Explorer history, resetting to default settings, etc. have been done.

Hi All,I am new and exploring RoboHelp-WebHelp for requirement in my project. I have below requirements please guide me if these can fulfil using RoboHelp.1. Need webbased help pages, user will press F1 from web pages.2. End user/client wants to modify help content on run time as as we do in wiki pages. Changes will save in server/html pages and will appear next time.Thanks in advance.

Can an application call online help from the cloud regardless of its deployment (cloud, local, client/server, SaaS)?RoboHelp is our HAT.  Some of our apps are moving to the cloud; some legacy apps will install locally, some are SaaS.    Where do I find more information about this topic.  Searching the forums and general queries on the Internet do not return answers.  Thanks for your help!

Hi,I see this issue has cropped up a couple of times over the years. None of the solutions I could find there seems to apply here.When publishing a particular WebHelp project, we are getting a bunch of errors like this:The publishing seems to complete normally, and we haven't found anything wrong with it yet. But it's only this project (so far) and it does it no matter whose machine is publishing it. There seems to be something messed up about the project itself, but "can not resolve macro" is too subtle an error message to help me troubleshoot.Does anyone have any ideas?Thanks!

I am attempting to view a topic formatted in a tablet layout.I am in the SAMPLE project for EmployeeCare3.I perform the following steps:(1) In the TOC pod, I select the topic from the TOC setup.(2) With that topic selected, I right-click the Mutliscreen HTML 5 option in Outputs (SSL) pod.(3) I select View with Screen Profile > (select a screen profile)Note: I have tried this will all screen profiles defined for this project(4) I get the following script error:Line: 155Char: 3Unable to get property 'makeFullUrl' or underfined or null reference, and it is in file loadcsh.js.I opened that javascript file and the following lines are producing the error:function showTopicWindow(oWnd, bNewWindow){  if (gTopicURL) {  var strOpt = getBrowserOptionString(oWnd);  var sNewName = oWnd ? convertWindowName(oWnd.sName) : window.name;  var fullUrl = rh._.makeFullUrl(gTopicURL);(I did not copy the remaining code as this is where the error halts the processing)I have NOT modified

Why is my computer running slow when i play my games please fix

Hi. I'm outputting a topic with 2 images in it, side by side, centred. Looks great on desktop and tablet but when switching to mobile view one image moves down, underneath the first.Is it possible to have an image hide/disappear when the view shrinks to mobile size?My knowledge of responsive HTML is very limited. Is this a setting that can be changed in Robohelp? Is it some HTML code I can add? Or is it just not possible?Thanks

Hello,My styles do not correctly map from the online to print (pdf) version. I used Arial font for my online help but get some randomly applied Garamond in the PDF version. I have checked all of my styles/settings and can't seem to figure out why this is happening.

I have a couple questions about the tocx javascript files that are part of the whxdata folder in Responsive HTML5 output. Are those the files that represent each entry in a table of contents (pages and books)? Is there a way to tell which entry belongs to which page or book? The files are appended with numbers such as toc1, toc79, and toc100. I want to look at the script for some table of contents entries that are hyperlinks to video but don't know where to begin in determining which output file syncs up to a particular toc entry.

I have a long description here describing my scenario, followed by my question. This relates to types of hyperlinks that can or can't be built in a help topic or table of content within the RoboHelp interface.First some info about our product and help buttons in it. Our product is web based product. I have setup a Responsive HTML 5 help output that provides help content for our product and it resides on our company web server. URL's in the product for various help buttons are constructed behind the scenes from a string of variables including the version number of product, customer ID associated with the product, and a unique RDI associated with a help topic. The RDI is associated with a help topic's URL. Our developers set up the product code that constructs the URL's and I set up the RDI and RDI link for each help topic that has a help button in the product. A redirect database is used by me for my part of the URL and help configuration. For example, I setup an rdi value of ourhelpsys

I'm getting an ImageSize.Width error when checking in to source control. Although I can check in the files using source control, I want to be able to check in using RoboHelp.Does anyone know how to correct this error?Value of '272' is not valid for 'ImageSize.Width'. 'ImageSize.Width' should be between 1 and 256.Parameter name: ImageSize

Fellow Forum Foragers,I would like to know if anyone else has had this problem or knows of a solution.  When I have the TOC pod open and I right-click on a TOC book or page, Robo shuts down and gives me the standard "send error report to Bill" message.  I am apparently trying to do something that I'm not supposed to do, and i usually do it when I am humming along on other work.  Obviously the big headache hear is the loss of any unsaved work when Robo goes to lunch like this.  Any suggestions?~Dave

Hello,My responsive HTML5 output has none of the following issues when viewed either from my hard drive or from our company's network drive.After our IT person pushed the file to our server on Edge, however, I saw the following issues when viewing the Help site from Edge:Some TOC entries were missing, but their corresponding topics were not: they were linked from and accessible from other topics in the outputFor one of the pieces of content that was present in Help (called, "ERP"), but not represented in the TOC, when I navigate to ERP by clicking a link within another topic, a different TOC entry (to a topic called, "E-verify") is highlighted. When I click the e-verify entry in the TOC, it takes me to the e-verify topic as expected.  Some TOC entries from a previous version of the TOC were displayed (but there were new items in there as well that were not created at the time)Some TOC entries were in the wrong TOC book (they had never been in those books in any iteration of the TO