RoboHelp

I started a trial of RH in order to evaluate its ability to generate JavaHelp[/OracleHelp] output. From the online documentation and from the Adobe tutorial I watched I was led to believe that there were generators for both of JavaHelp and OracleHelp. However, I don't see these output types as being available. Am I missing something? Can anyone help with this? TIA.Note: I have seen some vague references in the forum to JavaHelp no longer being supported, but I can't see any definitive documentation on this.Note2: I have a large Java application that I'd like to integrate RH generated output into and I'd like this to be pure Java (having to use Web Help or HTML help and manually triggering a browser to run is a non-starter).

Is it still possible to purchase Robohelp 10?We have various users all using 10. We need another licence to purchase but none of us can find this on the siteany links appreciated

I have seen this same issue for IE11 and Robohelp 11. I did not see a resolution. It seems that I am experiencing the same issue. Any help is appreciated.Issue:In IE11 the help opens, but there is an additional small blank window that also it opens along with it, It does not display in the main screen, but when you close the help window then that small window displays in the main screen then the user has to manually close it. This is not an issue in IE10.Robohelp Version 12.0.4.454IE 11 version 11.0.9600.18426Using Windows 7Robohelp updates 1-4 have been applied.

"HELP" dialog is not being displayed. It actually pops-up but suddenly disappears. Pop-up(s) are not blocked on the browser. Working fine for IE browsers.I create the help and check it in to be deployed with the product application.I am using the following to create the webhelp:Robohelp Version 12.0.4.454Chrome Version 54.0.2840.59 mUsing Windows 7

Hi All , I have been using robohelp for a little while now great product....We have recentley upgraded to Office 2013 and it seems that Robohelp 10 does not support output to Word when Office 2013 is used - ( Printed Document output  works "Most" of the time on Office 2010) Other than rolling back to 2010 (my current solution )  has anyone else come across a way of making Robohelp 10 work with Word 2013 - If Adobe are looking at this - are there any plans to release updates that will ensure compatiblity ? Many Thanks

Background:I write help content for three different software applications we develop. Until recently, the help was delivered as CHMs. I've been 'converting' that content to Responsive HTML5. Furthermore, I've combined the content into a single project; three helps combined into one - one master project that contains topics for all three applications. The Table of Contents root is basically three books; one for each application, and users can drill down into the content from there.I chose to do this because, although these three applications are independent, they are also related, and I wanted users to be able to quickly and easily access information across all three applications from one help system.Problem:The issue I'm having is where users use the search facility to look for content, and the search results don't indicate which application they relate to.For example, in application 'A' it's possible to scan documents into a client's record, and save them. It's also possible to do thi

Hi,I am using RH 2015 release 4 with the Charcoal_Grey layout. Even though I have use layout customization to turn Show Index to False, the index still shows in the preview and in the output.I checked usersettings.js and it shows the index as being hidden.//Variables to override in settingsvar useTOC = true;var useGLO = true;var useIDX = false;var useFilter = true;This happens with Azure_Blue, too.I found that I also cannot turn off the glossary or filter - similar situation.Thinking perhaps something had changed with this release, I got the latest Charcoal_Grey layout for RH 2015 from the Adobe website and imported it into my project. Experienced the same problem,This has worked in earlier RH versions, seems to just have popped up with release 4.I have a small sample project that demonstrates this.Meanwhile, can I do this manually someplace? I really just need to turn off the index.Thanks, Jeanne

Captiv8r I was experiencing the same problem as thread #TOC Navigation pane doesn't show in WebHelp Rh2015 , however, when I generate my WebHelp (in RH 9), "....index.html" isn't trucated on my start page file name, and appears correctly prior to publishing. Only when I publish to SharePoint 2013 does it hide the TOC pane. The "Show" link isn't visible on the start page - just the start page that doesn't have any links for the user to navigate. Can you perform your magic for this one?-Danni

Hi All,When generating HTML 5 output, the font size applied in the ToC-Index-etc. pane is way bigger than I would like it to be. How and where can I specify the size of the information showing in that panel?Here's an illustration:Thanks,Édouard

The template is applied in the project, but when I generate to the RoboServer9, the template is not applied to topics.  I'm using RoboHelp10 with RoboServer9 generating Webhelp Pro. 

Products:   RoboHelpHTML 11                  FrameMaker 12I have a project inwhich I'm linking a FrameMaker book with 14 chapters to RoboHelp. Each chapter in FrameMaker generates is a single topic in RoboHelp.I'm generate an SSL WebHelp layout.I'm also using a custom CSS that is automapped to styles in the FrameMaker book.Breadcrumbs are generated using a master page that I apply to all topics from the SSL dialog (i.e., a breadcrumb place holder in the master page).In the SSL dialog, the breadcrumb option is turned OFF in the "Navigation" section of the SSL dialog.PROBLEM:Whenever I generate my WebHelp, I get breadcrumbs in all my topics (in the way I want them styled) EXCEPT one topic. No breadcrumb will display on that single topic. The is true even when I check the breadcrumb option in the SSL dialog in the "Navigation" section and disable my master page.I have searched far and wide throu

I'm using RoboHelp 2015.I have a number (about 2 dozen) of screen images that show in project manager with a red X. When I look in Windows Explorer, the images don't appear at all. Is there some way to retrieve the files or must I re-create them.In Sept, I create pdfs of this project and the images appeared fine. Now they seem to be gone.Thanks,MDawn

I am using Robohelp 2015 (12.0.4.454) with the Azure_Blue Responsive HTML5 SSL. The only modifications I have made to Azure_Blue are color and icon changes. When I resize the browser window in Chrome or Firefox to less than 950 pixels the TOC expands and the topic pane shrinks and becomes unreadable. Unreadable might not be a tremendous problem since we are attempting to navigate away from that topic, but the TOC growing to dominate the browser window seems unnecessary and distracting. In Internet Explorer, the TOC starts out immediately dominating the browser as shown in the second figure below.How do I change this behavior to get the TOC to assume a more reasonable size? As is, it looks pretty bad.

Hello to all!I'm trying to find a way to define the TOC key. The goal is to enable our customers to save own files in a defined folder (e.g. "External") that I provided with a sample file in the output we deliver. The customer then shall be able to 1) add own files to this folder and 2) adjust these files as "topics" so that they are displayed in the overall TOC of the help.We are providing a HTML5 help, created with Robohelp 2015 on a Windows 7 system, in case this is of interest here.I figured out the following: to achieve what I want, I simply have to add the new items to a file in the following folder of the output directory: whxdata. The additional folder "External" is referred to in the file toc.new.js, which leads me to the file toc40.new.js (the number here depends on where in the TOC the folder is located). In the file toc40.new.js, all elements of my folder are stated with display name and file path. I'm now able to simply add files to the folder "External" and add items to t

I have a Word file in this directory: s:\dir1\dir2\dir3\dir4\[name_of_DOC].docx). In that Word document, I created a link to a PDF that is stored in the same folder: s:\dir1\dir2\dir3\dir4\[name_of_PDF].PDF) With the Word document open, I can click the link in the Word doc and the PDF will open. Works perfect! The problem is when I generate Responsive HTML. The following is the HTML code that I see when I click the link to the PDF: file:////dir1/dir2/dir3/dir4/[name_of_PDF].pdf What do I need to do in order to have the PDF open? The PDF needs to reside in the s:\dir1\dir2\dir3\dir4 folder.

Unlike the WebHelp Settings dialog, the Responsive HTML5 Settings dialog doesn't contain a Use Lowercase File Names checkbox. This is causing me a problem with LINUX. Is there an easier way of overcoming this other than manually renaming files? What is the work around? Is there a technical reason as to why the Use Lowercase File Names option isn't included in the Responsive HTML5 Settings dialog?

I want to track the search terms used in WebHelp with Google Analytics. Within the Site Search Settings is a field Query parameter. Does anyone know what that parameter (or parameters) is for WebHelp? It is not obvious because the URL doesn't change; therefore, the parameter doesn't appear in the URL. I saw a previous post identifying the JavaScript file that might identify it, but I forgot its name and they never specifically mentioned the parameter and I couldn't tell what was what.Thank you.

I generated a frame-based WebHelp system in RoboHelp 11. Everything looks fine on my local drive when I launch it through IE or Firefox, and in all browsers when it's launched from a different server. However, when I open the help system locally through a Google Chrome browser, the primary content frame is blank. (The top.html and bottom.html appears just fine.) Help, please!

RoboHelp 2015: WebHelp outputI really like the way this skin (Orb) looks. However, I'm wondering how/where I can put footer type information such as support phone number, comment link, copyright date, etc. Any thoughts on this? How have others handled this?Thanks,MDawn

Hello all,I've inherited the Robohelp HTML projects from a tech writer who has moved on and is unavailable to help me.The online help for my projects is translated in as many as 20 languages but the images are not translated. Under the current process I zip the source files and submit them to the various translators, and receive back their translates in zip files. I submit, for example, the 20 zip files to the dev teams, and their forced to include 20 web help folders in their builds, and this makes for a lot of processing time, especially for a webhelp that has several hundred topics and an equal amount of images.I took the smallest of the webhelps (Connect) and placed all images in an Image folder in the following source file structure:English     !SSL!          Webhelp          ImagesImagesThis can result in the following sample structure to zip in one folder to send to the

I have a client who is having trouble with the RoboHelp 2015 Project File. It appears that something has been corrupted.  I have received the Project Files and the same thing has happened to on my laptop. Are there files that I can remove that would help resolve this situation? Something like this happened to me a long time ago and I thought I was able to remove one of the files and RoboHelp rebuilt the file when I reopened it. For the life of me I can't remember what it was. Here's the steps that I can reproduce again and again:1. Launch RoboHelp2. Click File > Open Project3. Navigate to Project File Location4. Select RoboHelp HTML Project File5. RoboHelp starts to open the File. The cursor goes into a loading spin, appearing like it is trying to load the files. But does nothing. Client has left it running for hours but nothing changes.6.  Then this appears

Help buttons in our product have redirection links associated with them to bring up window-specific topics (html files within the a Responsive HTML5 help output's html folder, stored on our web server). This setup previously worked okay when I was trying out Responsive HTML5 with a trial of RH11. The help button for a window opened up the correct topic based on what we' had associated with the help button in the product via its redirection link. This setup also has worked okay with the WebHelp output we have traditionally used for help output.We now have RH 2015 and this setup isn't working as desired with a Responsive HTML5 output. The URL's for any topic that help buttons in the product are supposed to open have text appended to them that cause the default topic for the help project to display rather than the intended topic. The 'default topic' being what I've designated in my help project's Responsive HTML5 Settings > Content window as default.Is there something that can be done

I have a client who created their WebHelp with the original version of RH 2015. The project file was updated by someone who had already updated their RH 2015... not sure what update they used. Likely Update 2 or 3 because this is a recent event. The result was that only new images were published. All previous content  images - created prior to the RH 2015 update, no longer displayed the images. At the moment the client still has one computer with the original version of RH 2015 on it so that is help. However, we need to do what we can to resolve this problem. They would like to update all of their RH 2015 to the latest version.Client also tried to generate a Word document from the RH file, however, the new content was included and the images in the old content are inconsistently included. When the same file is opened in RoboHelp you can see all of the images in the old and new content.Someone also attempted to open the project file in a latest version of RH and the files appear to

There is a #BSSC file in my current RH project folders (I have 2015 ow but had several older versions). I believe it's a legacy file left over from years (decades) ago when I experimented with mapping id's and context sensitive help which we do not use at this time to call up help topics. This post on the WebHelp forum speaks a little to the related files RH11: Purposes of BSSCDefault.h and whcshdata.js . I am looking for verification that my understanding of the #BSSC file is accurate and similar to that of BSSDefault.h -- that it pertains to mapping and context sensitive help. Also, I am assuming since it's no longer actively used, I could safely rename it or delete it? My IT department is moving files to the cloud and said the # sign in the file name would prevent it from being moved to the cloud.Also, I ran a test by creating a new project with WebHelp and Responsive HTML help, doing nothing related to Map ID's. A #BSSC file wasn't created by RH during the test, just the blank BSSC

HiI have recently installed Robohelp 2015. I am trying to publish my first Mobile App. I have given the necessary info in Mobile App settings. When I try to publish, it throws the MS Visual C++ Runtime Library error while uploading the zip file to Phone Gap Build Server.Anybody else faced this issue? Any solution? Please advise.Sreekanth