RoboHelp

Trying to move from WebHelp to Multiscreen HTML5. We created live test site to test/experiment with. We're still not clear on how to properly link from our software system to a Help page. Here's a little background:With webhelp, linking is simple. But it doesn't seem to work the same with HTML5 - or should it? Every link has "desktop" added to it (and yep, desktop is the default.) But if I'm browsing on my iphone with Chrome or Safari, it also defaults to desktop. Should it change to "phone?"We link from our software system directly to Help pages. For example, if you're looking at our oranges page, we link to oranges in Help (but a whole lot more complicated than oranges!) Therefore, we need to update virtually our entire system with links to Help - and those links have to be right. Other than this, we like the HTML site. Once we solve linking, we'll be ready to release to our customer base.Thanks!Julie

Have a WebHelp project in RH 11 and would like to add a Feedback button to the toolbar.  The information I've found here provides information on buttons that send emails with a link to a specific topic. I don't need the link to a topic - only want a button that will open a blank email with pre-populated To: and CC: addresses...no link to a topic. As always, any help would be appreciated.Diane

Hello,I'm trying to find the Unused Files report in RoboHelp 2015 (12.0.1.338). The help advises to select Tools > Project Status > Unused Files. It seems the only report I can view is Project Status. All the reports available in previous versions of RoboHelp seem to have disappeared.Can anyone advise as to whether the reports are available in RH2015?Thanks you,Tim

I am experimenting with RoboHelp 2015 trial version. I imported the framemaker files and in the Project settings tab I was able to select para and char settings via the + sign in 'Edit Conversions settings' in the Project Settings tab, but now after generating the plus signs are not there and I have no option to edit, please advise.

I have added a hyperlink which is a .mp4 video file but it won't run when I generate the document.

Is there a way to convert a Word document to PDF, without having to save the PDF? I would like to just open it in Acrobat so that I can either email or save it directly into our document management program.

My computer was reimaged and I need to download and reinstall Robohelp 11. I do not want to upgrade at this point. Where can I find the appropriate download for RoboHelp 11?Thank you.

Just installed Robohelp 2016; it worked for one day, but now I am receiving this Error Message. Uninstalled and reinstalled but got same result;  has anyone else seen this??

Is RoboHelp 11 compatible with a 64 bit operating system?

What options are available for Robohelp 2015 (responsive HTML5) analytics/reporting and user feedback? Robohelp Server apparently isn't an option. I have considered Google Analytics, but judging by another post based on Robohelp 7, it wasn't a good option. I don't know if that has changed with Adobe's newest product, however. For user feedback, I have looked at embedding Wufoo feedback forms. They work, but it looks like I would need to create a separate form for each page. That would certainly turn into a major headache. I'm hoping Rh 2015 has these features built-in and I am somehow overlooking them. I doubt that is the case with the amount of research I have been doing, though. Any tips, tricks, and advice is greatly appreciated!

How difficult would it be to upgrade from RoboHelp HTML version 7.03.001 to the latest version (is it v 2015?)? Does the latest version of Robohelp HTML support multi-browsers?

Does Adobe CC have at solution for making HTML5 interactive online magazines? (not a FLASH solution from indesign)

Short version: Breadcrumbs in CHM files do not display the styles I've configured in RH.Long version:Am running RH11.Working in an HTML project, generating a CHM for output.I have a Master Page for the project, in which I have generated a breadcrumb placeholder. I removed the formatting code from the placeholder, so what I have left looks like this:<?rh-placeholder type="breadcrumbs" ph-align="0" sep-char=">" home="Home" usetopicformat="0" ph-style="" ?>This Master Page refers to the default CSS file: <link rel="StyleSheet" href="default.css" type="text/css" />Each topic uses this Master Page.Via the Project Manager, I double-click the default.css file in order to modify the appearance of the breadcrumbs. I make changes via these settings:Upon saving this, RH places the following code into the default.css file. *Note (below) that it fails to specify the font I've selected - odd.a.breadcrumbs:link {  font-size: 8pt;  color: #808080;}a.breadcrumbs:visited {&n

Hi there,I am trying to insert a snippet (I have tried adding new ones and using existing ones) into a topic.The snippet displays in the editing pane and also in the pdf for review output and in the preview topic pane. However when I open the html file directly from windows explorer, the snippet doesn't display. One of my outputs uses these html files and I am keen to make the most of the snippet functionality.Any Tips?Thanks,Caroline

I am using RoboHelp 11.0.4.291 to generate Responsive HTML5 help for web applications.The web designers in my company have reported the following security vulnerabilities. Is there a fix?1/ Cross Site Scripting Vulnerability via DOM Redirection========================================================= File: loadcsh.jsFunction: redirectToTopicLine Number: 117 (target.contentWindow.location.replace(gTopicURL);)The mechanism RoboHelp is using to display the (context sensitive) help file is not secure because the passed in URL is not being sanitised, therefore it's trivial for an attacker to trick the user into executing code by clicking on a link e.g.http://PATH_TO_ROBOHELP_DEFAULT_FILE.htm#t=javascript:alert(0)The above URL will cause a pop-up in Internet Explorer, Chrome, Firefox and Opera (Safari is untested). This is a definite issue that needs fixing by Adobe as illustrated by the following URL which prompts the user for their credentials and sends the details to the attacker: http://

hello i removed all comma Punctuation from packxml.js for example :<wd nm=\"مخفية،\" rd=\"471,0:23351:0|1084,0:27251:0\"/>using find and replace tools converted to :<wd nm=\"مخفية\" rd=\"471,0:23351:0|1084,0:27251:0\"/>but now i have two string contain the text "مخفية" in different locations like so :<wd nm=\"مخفية\" rd=\"471,0:23351:0|1084,0:27251:0\"/>and<wd nm=\"مخفية\" rd=\"1243,0:5338:0|1244,0:31737:0\"/>the search script chooses only one of them i can modify it manually to merge two tags in one like this:<wd nm=\"مخفية\" rd=\"1243,0:5338:0|1244,0:31737:0|1243,0:5338:0|1244,0:31737:0\"/>but i have too Manny string cant modify it manually so how can i detect the same string in in different tags <wd nm> ??

In RH 2015, how can I add custom ActiveX DLL's to the list of available ActiveX controls so that the custom DLL or OCX is listed on Insert ... HTML ... JavaScript ... ActiveX Controls dialog?   Where does RH get this list?

Hello, This is the same question asked here for Theme_1 Standard: the answer was For that layout:Desktop: div.wTOCTreeMobil: div.wTOCNodefrom William van WeeldenI don't see the same properties in either of these places:Does anyone know what the right properties to change to make the TOC font smaller for the Charcoal_Grey Layout? I'm afraid that if I start to mess around with it I will do something irreparable. On that note, if I want to copy the entire project so that I do have a test environment, is there a SAVE AS type functionality, I only see RENAME (apologies for the two-fer-one question).Thanks,Anne

What's unfortunate is that I'm not a seasoned veteran at RoboHelp so there's likely much that I don't know, which may or may not be common to RH users. I'm in a hard spot though as I've encountered a known issue regarding a corrupt .cpd file issue when trying to boot up the project: "Your project file is corrupt and cannot be opened. Try deleting this file and reopening the project". ..I tried deleting the .cpd file and reopening the project, but then it displays "An error occurred while trying to read data from (P:/... [the network drive the project files are located on]... and mentions a specific 'report_information.fpj' file] " Then it says an occurred trying to read data from a 'rhfontset.apj' file (this is all occurs in a row when trying to load the project after deleting the .cpd file).... It seems that this is a common resolution (or at least a commonly advised one) so I'm simply reaching out to the experts to see what my options are for someone that is not an expert in the soft

I created a Responsive HTML output with an RH 2015 trial. Output lives on a webserver. When testing in Safari on iPad, there are delays of a few seconds up to 20 seconds with respect to entering search terms in the search field of the help. Lag time between when I tap out the search term letters to when the letters I typed show up in the keyboard and search fields. There is less of a dealy when I use Chrome on iPad.Has anyone else experienced this? I had a colleague of mine try it on her iPad and she sees same delay.

Why do i receive a script error when i use CSH test tool in Robohelp HTML?

Hi,The TOC books of the Published Web help does not open in any of the browsers(Firefox, Google Chrome and IE9). It even does not work on local machine. I'm working on RH11. I've never faced this problem in RH8. Please suggest a solution.ThanksPriya

Hi there,I need help with my Robohelp Webhelp. Our Software, for which I am writing an online help with Robohelp, consists of different modules that contain a variety of sumbodules, e.g. Module A contains the submodules 1 and 2. I have created a topic that is supposed to give an overview of the entire module A. In that topic I have put Drop-Down-Hotspots for each submodule explaining the purpose of the submodule in short. In each Drop-Down-Hotspot I inserted a bookmark.  My intention: If the user opens submodule 1 in the software and presses F1 he should be forwarded to the overview page and there to the related bookmark while opening the Drop-Down-Hotspot.  Therefore I downloaded this “link to drop down” script. When I generate the webhelp everything seems okay. I go to Submodule 1 and press F1 and I am getting forwarded to the bookmarked Drop-Down.Now, I want to get information on submodule 2 (which I configured the same way as submodule 1). So, in the navigation pane, I cl

Hello,We are making our help in hebrew. I made a test by translating a topic in Hebrew and compiled the chm file.I tried this chm on a hebrew Windows 8 and it is not displayed from right to left. How can I do?

I am using Robohelp 11 and have published a project to the webhelp layout.  When I access the published file in Chrome and increase the width of the navigation pane, selecting the Hide Navigation Component button does not fully close the pane.  any thoughts on how to fix?Gene