RoboHelp

RH 2015 -Prior to this version (since 2005), I've always been able to right click on a hyperlink in Word, select Copy Hyperlink and paste the link in RH. I can no longer get this to work. I have tried copying the link to a text file, saving the text file and then attempting to paste.  -- Thanks.

Open project was cancelled or the application or the application was unable to load database for (issue)

I am working on a large RoboHelp project. When I generated and posted Webhelp today, many images do not display. Up to this point, when I generated and posted webhelp, everything has worked correctly. Now, Instead I see a gray X when I click on an image. I'm using the DHTML dropdown so users can choose whether to see images. I've compared the html for Images that are displaying and images that aren't: the html looks identical both with those that are functioning and those that aren't. Does anyone have any suggestions as to how to fix this problem? I'd appreciate any advice!

The Adobe Store allows me to select RH 10 to upgrade from RoboHelp 10 only. Please let me know if I cannot purchase the Adobe RoboHelp Office 11 - Upgrade at all.

Hi all,I have a webhelp project with multiple books and do have browse sequences.  The Previous Topic and Next Topic buttons seem to only work with a single book.  Is that how it's supposed to work?  And if so, is there a way to make it work for the entire TOC through all the books?  Using RH 2011.Thanks for any help.  Diane

Which tool to use to customize Adobe Robohelp 2015 ? and to deploy exceptions folder.[Moved from the generic Cloud/Setup forum to the specific Program forum... Mod]

Everytime I generate a new HTML5 Responsive help build the application creates these log/text files. The developer who integrates the help asked me what their purpose is. They list all of the components/assets in the build. Is there a way prevent their generation. It isn't a big deal, they are just annoying and I wonder if they are serving a purpose. Let me know if this question belongs in a different section of the forum.

I am using a Responsive Layout (azure) and have a number of hyperlinks as auto-sizing popups.When viewed in IE the pop-ups display correctly:But when viewed in Chrome, it places scrollbars when it shouldn't and if it needs a scrollbar you cannot move it, it just closes the popup

I want to create a new project in RoboHelp 2015 after having already created a previous project; is there a way to export the settings in the previous project and then import them into the new project?Thanx,Bill

RoboHelp 2015Windows 7I have an older web help system last produced with RoboHelp v11. I made a copy of the folder that contained it, renamed the top folder, and opened it in RoboHelp 2015. Responsive HTML5 was not an output option, so I added it via the Create Output button. I then generated the RHTML5 help system and saved the content. There were a few expected issues with the layout, but RoboHelp 2015 hangs and does not save the additional output type.When I restarted RH2015 and tried to reopen the Help file, I first had to delete the .cpd file.I can edit the topics and make layout changes, but if I try to delete an output type I have no need for or add RHTML5 to the list, it hangs. I can add RHTML5 and generate before it hangs. Is this a bug or am I doing something wrong?I would like to pull this older Help system into RH2015 and convert it to the look and feel of a RHTML5 Help system I created from scratch. The original system was created at least 5-6 years ago. I'm not sure what

When you right-click the Skins folder, and select Import from the Web, you go to https://creative.adobe.com/addons. Once there, you can type "Robohelp" or "skins" in the search field, and nothing comes up. Not too much luck on Google either.What did Adobe do with downloadable skins? I'm looking for webhelp non-animated skins, if that helps.Thanks!

Hi all,I work on a team of six using RH9 and VS'12 as our source save. It seems to be only my account that has the following problem, so I wonder if it isn't some setting in my instance of RH or VS:I make changes to a RH topic, both text and image changes, or to a shared file, like the Glossary, and then save/check-in. When another user accesses it, they perform a 'Get Latest' and unbeknownst to us all, my changes don't appear for that user and other users. When I open the topic, the changes show for me in both RH and VS. The other user goes back in, does another 'Get Latest', but still does not see my changes.It only happens periodically; not every time I make a change (so perhaps it is something I am doing?). Our workaround has been to have someone else copy/paste the image file, make the change for me, etc. But, as you can imagine, this is time consuming, frustrating, and dangerous; we can only fix what we happen to catch!Any help is much appreciated.

Hi All:I have long ago given up single sourcing from FM into RH and am now generating my guide directly from RH.  I've started tinkering with the track changes, which is fairly handy in that it does not spray the content with formatting change indicators.  However, I can't seem to get the printed output to have the changed text look differently than the normal text. I *can* if I use ctrl-P and print to PDF within a topic or if I use the Review menu's Create PDF for Review. Then the changed text has the color/pattern to indicate that something is different.   I would rather *not* use the Review menu option since I need to tinker with it in Word first.  I can export it to Word from the PDF, but all the styling is garbled.  Has anyone found a way to get the track changes style to appear in Word output? ie: single source printed output with Track Changes indicated? PeterGrainge‌

Hello,I am trying to generate WebHelp for the first time. I linked a FrameMaker book to a project in RoboHelp and auto-created a TOC, which looks OK in RoboHelpThen I right click on WebHelp (Primary Layout) and generate with the default skin and default TOC.However, then there's no Contents in my output:Also, only the first page "Introduction" is there, none of the rest.FrameMaker 11, RoboHelp 10, Technical Communication Suite 3Any suggestions?Thanks,Laura

Hi,I was working on Robohelp 9 with Team foundation server 2012 and I had also installed the MSSCCI provider. Now I've moved on to Team foundation server 2013.Is it possible to integrate Robohelp projects with TFS 2013? What are the necessary installations to do so?Kindly suggest your views asapThanks,Dipali

I had an existing topic for which keywords had been entered.Original topic name: "Submitting Purchase Orders to Non-Ricoh Vendors"New topic name: "Submitting Purchase Orders"I changed the topic's Title and File Name accordingly...(See "Toshiba" listed below for this topic)When I generate the project, the Index still shows the old file name...What do I need to do to get the filename to update in the Index?Thanks!Tim

Hi,I was working on a project in RoboHelp 10 and after i tried importing some HTML files, I tried reopening the project again.Not only that project, unable to open other projects as well. It just hangs...Restarting the system did not help either Please let me know what needs to be done.Thanks,Radhika

When selecting a portion of a displayed topic to copy using Crtl A for the whole topic or highlighting a portion of the topic, if the text contains an expanding definition, the copy will include the expanded text. See below for the definition of offshore and operator. (the highlighting is mine).That must be deliberate on the part of Adobe, but not wanted in my case. Can it be turned off? Is there any other way to copy?I notice that printing a topic does not include the expansion  (d) Except for offshore Beyond the line of ordinary low water along that portion of the coast of the United States that is in direct contact with the open seas and beyond the line marking the seaward limit of inland waters. pipelines, pumping equipment must be installed on property that is under the control of the operator A person who owns or operates pipeline facilities. and at least 15.2 m (50 ft) from the boundary of the pump station. 

Hi,I am trying to merge HTML help created in Sphinx software with an existing project in RoboHelp 10.0?Followed the steps as described by Peter Grainge on his site.No luck! Any ideas, anyone?Thanks,Radhika

Hello, everyone.I am trying to embed a Youtube video in one of the topics of my CHM file.It was working perfectly so far, but now it displays a script error everytime I open it.I am using Robohelp 9 and I want to export it using Microsoft HTML Help (CHM file).Below, you'll find the message displayed:I don't know how to solve it, because I cannot upload videos directly to the topic (company rules), I have to embed all of them. I also don't know what this URL is referring to.I will be glad if you can help me to solve it. Thanks in advance!

Hi i'm trying to generate native mobile app using robohelp i defined all requirement as i think here is:phonegap sdk : C:\Users\admin\AppData\Roaming\npm ; //not sure if this correctandroid sdk : D:\sdk\android-sdkjdk : C:\Program Files\Java\jdk1.8.0_05ant : D:\sdk\apache-ant-1.9.5-bin\apache-ant-1.9.5i got error message "verify jdk /ant paths and refer to out put log" here is my output log C:\Users\admin\Desktop\apk>android update project --name "NewProject" --target 1 --path . 'C:\Windows\system32\java.exe' is not recognized as an internal or external command, operable program or batch file. ERROR: SWT folder '' does not exist. Please set ANDROID_SWT to point to the folder containing swt.jar for your platform. Building App NewProject... C:\Users\admin\Desktop\apk>ant debug Buildfile: C:\Users\admin\Desktop\apk\build.xml -set-mode-check: -set-debug-files: -check-env: [checkenv] Android SDK Tools Revision 24.4.0 [checkenv] Installed at D:\sdk\android-sdk -setup: &nbsp

Hey all,During my latest project overhaul (1100 pages, touched everything to correct styling and changed incorrect file name / title matching, I had a thought about numbering.After 500 pages or so, It get's old having to click the multi-level list button, restart numbering at 1 and apply the style.Is there a shortcut for setting numbering back to 1 for faster numbering edits?Thanks!

Why can't I print my document?

I'm using RobHelp 7.0.  I'd like the .CHM output by RoboHelp HTML to have a different name.  How can this be done?  I know that .CHM filename is based on the the project filename. (.XPJ)What I've done:1. Open the Project2. Select File > Rename Project3. Project Name, I typed in the new project nameThen I did:1. Select the Single Source Layouts Pod2. Right-click the Microsoft HTML Help.  Select Properties3. Select Output Folder and Filename, I typed the new name for the .chm file)When I compiled the file, I still see the old .chm filename.  I checked the !SSL! folder and the new file name is there.   What did I do wrong?

Does RoboHelp10 offer natural language search mechanisms after project is published?