RoboHelp

My support topics continue to render Times New Roman, even though the CSS for the project and topic files have been set to Sofia Pro ExtralightIn looking at the inspector element, it looks like this is happening due to an iFrame that is being built out and I don't see a way to specify the font family for an iframe in RH - anyone have any experience with this on how and where to make this edit?FYI - I am getting the following in the iframe reference when I look at the inspector element in my browser:<iframe class="topic" name="rh_default_topic_frame_name"></iframe>In the custom CSS, here's the declaration:/*Created with Adobe RoboHelp 2015.*/@11220649-face {  font-family: "Sofia Pro ExtraLight";  src: url(SofiaProExtraLight.otf) format(opentype);};body {  background: #FCFCFC;  color: #434648;  font-family: "Sofia Pro ExtraLight", Helvetica, sans-serif;  font-size: normal;  margin-left: 5px;  margin-right: auto;  margin-top: 0;&nbs

I have a set of help files that contain multiple links both within a topic and between topics. The links work locally, but when uploaded, the links are broken. Is there a way for me to identify those links that will fail before I upload the project?

Robohelp HTML v11 generating a Microsoft HTML help (.chm file)Marketing would like to see our branding on the icon that displays for a .chm file (not the usual page with a yellow question mark). Is there a setting to change the image that's associated with the .chm file? (I don't mean the image for the help in our software.) They want to distribute the .chm files separately, but want our branding on it.

I am using Framemaker 11 and testing with robohelp 2015 trial version. I successfully generated the responsive html5 output. I then updated a few things in the source framemaker files. In the Project tab I selected the Update option and it seemed to be updating but when I generated the output the updates were not displayed, it showed me what my last output was prior to the updates. How do I sync up the updated FM files with the my robo project?-Bill

I am using RoboHelp HTML 10 to update a reference project with about 1,500 topics in it. Today, I created a new topic with several internal bookmark links. I have edited this topic file several times and saved it without any problems but late today, when I wanted to save the file and close the project, RH gave me an error message about the file name being too long and the TOC reference was too long. This error message repeated over and over so I used Task Manager to kill RH and I rebooted my PC.  When I got RH running again, I discovered 40 copies of the topic file listed in the Project Manager window.  Each file name is a unique creation made up of the original topic file name and one or more of the internal links. Here is a sample of the names:Ultimate_Data_Display.htm (topic file with several bookmarks)Ultimate_Data_Display.htm#View_Data (no .htm suffix - when I open one of these files using NotePad, the file contains an exact copy of the original html code)Ultimate_Data_D

I have Tech Com Suite 2015. I need to make a .chm file from my FrameMaker book. I tried making directly from Frame, but was not happy with the results, so I am trying to make a RoboHelp project instead.  Can someone help me out with best practices for doing this. I would like my files to be linked to RoboHelp, so that I do not have to start over if they are updated. I have tried working with this. Can you fix things after importing? For instance, if I did not fix the cross references (and remove page numbers for instance) in FrameMaker, before the import/lining, do I have to start over?  I have worked with FrameMaker for quite a long time, but am less familiar with RoboHelp. Is there a video or Webinar showing how to do this? Or can someone give a few tips and things I ought to know for this procedure. Thanks

I want to create a landing page in RoboHelp 2015 where the TOC is closed by default. I want the landing page (project) to serve as a master project and on the landing page have links to several other departments (projects). Once a user selects his/her department, the corresponding knowledge base project should open within the same window and with the TOC open.

Hello.I am using RoboHelp 2015.  After outputting my chm file, when I open the file it is always positioned at the upper left of the screen and is a little too small.  Where in RoboHelp 2015 can I go to change the the attributes of size and position for how the chm file is shown when run?Robert

Hello.I used to use RoboHelp 11 and in that version to get a CHM file with skins all I had to do with a WebHelp project was select File->Generate->WebHelp to CHM Converter and the CHM file would be output.  But that menu option is gone in the 2015 version. How do I do it now so get the skins from the WebHelp project? Thanks in advance.Robert G. Marquezhttp://robertmarquez.com

I am using Robohelp 11 and have published a project to the webhelp layout.  When I access the published file in Safari, the Search funtionality is not displaying at the same size as the other options in the navigation pane.  any thoughts on how to fix?Gene

Hi all, I have been working offline and am ready to sync everything to the server. I "Checked All In" but the new items did not get checked in, and if I right click on an item, the menu contains neither check in nor check out. Please can someone help? Louise

HI,There is something unclear to me in the helpI am creating a regular chm file.The help in FrameMaker says:"HHActiveX.DLL is an Adobe ActiveX control that provides support for online glossaries and browse sequences. Install and register the HHActiveX.DLL file on user systems. Copy this file from the appropriate location into the same folder as the CHM."Do I have to give the developers this dll file in order for the chm to be displayed correctly?It was not clear to me?thansk

Hi there,I use Robohelp 10, and create a webhelp for our software product. All our clients are from the same domain. We now have increasingly started to encounter a situation where Client A uses different field names, sees a different set of fields or even uses a different version of our product than Client B. The webhelp is deployed as per the version of the software a client uses. Is there a way I could use the conditional build tag to create a webhelp output that picks topics based on client names. (This might not be ideal as there might not be space on the server to host many versions of the webhelp!)Or even if a topic is included in the webhelp, is there a way that it gets displayed only if the code indicates it is client A or B?I would really appreciate any suggestions on the best strategy to be adopted here.Thank you,S Augustine

Hello fellow RoboHelp users,In my RoboHelp 8 project, the projects periodically rearrange themselves in the Project Manager. Has anyone run into this problem and found a solution?

Hi,I have an toolbar image containing about 5 icons.  An image map, encompassing the entire image, links to a specific section. I'd like to keep that image map, but I'd like to allow users to hover their mouse over a particular icon within that image to see it's name. Other than restructuring sections, building new topics and creating new image maps (one for each icon), is there a way to display the name of each icon within the toolbar image ? There's got to be something I'm missing here...it shouldn't be that difficult! always grateful......thank you!RH webhelp 11.0.4.291

I was really looking forward to using RH6 to produce printed documentation because I attended an Adobe seminar where the presenter mentioned that there were lots of improvements. Well, I am very disappointed. I have yet to create a print doc in RH 6 without first going through quite a number of 'Code execution has been interrupted' message boxes. With RHX5, there were quite a few formatting issues, which I hoped would be corrected, but I never got error messages like this. I don't know what the problem is, but I would sure appreciate some guidance. Thanks, Mary

In RoboHelp 11, for some reason when I a run a text search in the final project, I get a "No results found" page every time.  The Topic.slp looks normal, as the search widget is still there and has not been changed at all.  I'm also not doing anything out of the ordinary to the responsive layout properties.  What could be causing this issue?

I can't be the first to consider this....anyone know of anything out there, or anyone that is currently working on such a site for RH 2015?

Expansions cannot be toggled to "off". This happened suddenly. I did not, to my knowledge, set a global preferfence to always edit HTML in expanded view. I've found only one other forum post on this topic with no responses by a user who referred to the issue as "extra spaces". It took me awhile to find the "expansions" option. Highly annoying. Switching to an external HTML editor (Notepad++). Wish I could get off RoboHelp entirely!

The highlight color of active topic is light grey and poorly visible, as you can see on screenshot. i need to make it darker.Thanks for help in advance)

Hello,I have linked a FrameMaker (11) file to a RoboHelp (10) project. I am beginning to map the paragraph and character styles. Most of them look good, except the bullets. I have tried all the bullet options available in the FrameMaker conversion settings dialog. Somehow after that experimentation, the bullets now look like this in RH:Every time I go to update the files in RoboHelp, another one of these rh-list start lines appears in my bulleted list. This is what the HTML looks like:I am not sure what I can do to fix this, other than create a new RH project and relink the FM files and try again.I would appreciate any tips.Thank you,Laura

Have an existing Robo HTML V11 project that has been successfully generated hundreds of times. Updated to Robo 2015, copied the set of project folders to a new folder.Converted the copied project to Robo2015Generated WebHelp and copied to serverContinually receive error when trying to use SEARCH.Receive the following error messages:ThenUnable to clear error or reset SEARCH to function.Reinstalled Robo HTML V11The original project folder was opened in RoboHelp HTML V11 and now that project, when generated, no longer has a working SEARCH either.Have tried to delete the whxdata folder in hopes that regenerate will recreate properly, obviously didn't work.Can anyone shed light on this situation and provide a solution. I have updated to an application's Online Help, but can't publish an Online Help system that does not have a functioning SEARCH function

My company has been using Robohelp 7 for quite some time, in support of a product built in VB6 (don't laugh, it still works). We're using Microsoft HTML output. RH7 gave us a few difficulties at the time of our last release - having transferred the licence to a new machine, we couldn't get the help to compile - but we got through them by reinstating the old machine, and we've had no indication that users have had any problems.In the meantime, however, I have had some problems, in that typing too quickly in the text box on the Index and Search tabs causes the help file to hang. It doesn't come back, and you have to kill it in task manager, which takes the host app with it.Our backup RH7 machine is no more, so I've been wrestling with RH7 on a new one again, and it's been such a nuisance that I resorted to trialling the RH 2015 version. This compiles perfectly, right out of the box, so I'm ready to ask the Finance department for the money for it. However, even though the file was made se

I cannot import or create a project in RoboHelp HTML (v10) - an error message saying that the OpenHTML.dll is missing or moved, but it is located in my Program Files\Adobe\Adobe RoboHelp 10\/RoboHTML dir. Does this file need to be in a different location?

I have been tasked with designing a new skin for my projects. I used a skin from the Gallery and just swapped out the icon images and reset all the colors, etc. However, the project doesn't display the Print option when I apply this skin. Furthermore, it didn't allow me to select Print when I tried different skins.I'm not aware of any Print switch anywhere else - the only place I know to go is Webhelp Settings>Navigation. Print displays in the Toolbar Buttons box, and you click to select it. Is there something else that controls this? The skin I show in the image is NOT the basic skin I used, but it doesn't display Print either. Thank you!