RoboHelp

Hello-I am creating a Responsive HTML5 user guide for a web-based application. I just generated the user guide and found one problem and a mystery:1. When I use the Search field to search for a term in the content of the guide, I get no results and the guide only seems to refresh and send me back to the index page of the guide. What am I doing wrong?2. These Search Options seemed to have appeared out of thin air. I don't know if these are supposed to be visible in the guide or what they are exactly supposed to do. Can you explain these features and their use to me, please?Thank you-Michael

When I try to create a new folder in RoboHelp (or rename one, or do something which creates a folder, like adding a new single source layout), RoboHelp takes a VERY long time to create it (over an hour, often much longer). In the notification bar at the bottom of the screen, for that hour, I'll see rotating messages reading "Getting latest Versions of Field(s)", "Building File List", and (very briefly), "Querying Version Control Status". Again, this will be for at least an hour, often much more.This has only seems to happen with the project connected to TFS. I'm wondering why this could be, and what I could do to stop this.UsingRoboHelp 11TFS 2012Thanks in advance.

Can I save and lock the Publish settings in RH11 to prevent inadvertent changes to the settings?

I'd like to just have the toolbar and not the additional button.  Is this possible?Thanks!

HiI am using RH11 with FM12 book.We get FM12 book into RH11 and publish outputs from there. (We are aware of publishing directly from FM, but due to some FM template restraints we take this approach.)For this, some of use import approach and others take the Linked route. However, we have noticed that formatting, especially lists, don't get applied as defined in the ISF file when we import the FM book. Is this a known issue? It works perfectly when we link.Sreekanth

I am trying to set my default search parameter to OR. Seems it currently defaults to AND and the amount of search results are too high. Is there a way to set a Responsive HTML5 output to default search mutliple search terms as OR? It seems only Webhelp output has a setting to make AND/OR or just AND the default search output option.Thanks in advance for any assistance.Anthony

Using RH11 generating WebHelp. My company is producing a new version of a product. They want to use the same name as the original. They are also keeping the original product (so yes, we will have ProductX and ProductX.)1. I realize that I can't have two topics called ProductX in RH. Any suggestions besides coming up with a different name for the new product, like ProductX V2?2. Can I use conditional build tags to populate RH with either the original help topic or the new help topic, depending on the version of ProductX that the client has? I'm trying to avoid having two help systems to maintain. I apologize if I am not being clear. I do not have any advanced skills in RH so I am unclear how to go about solving these problems.Thanks for any advice.

Hello -I'm creating a Responsive HTML5 user guide for my company's web-based application. When we attempt to access the user guide through the application in MSIE (version 11.0.9600 - update version 11.0.20), the user guide I created in RoboHelp (version 11.0.4.291) only displays the content I wrote and not the TOC, the Sidebar, the Function bar, or any other layout features. It just simply displays my written content as a webpage without any layout or navigation features at all.The developer working on this (I am not a programmer, just a tech writer) sent me this error message which appears when attempting to view the user guide through the application:When opened in the debugger (?) the details appear as such:Can you help us, please?  We're stumped at the moment.Thanks-MichaelUPDATE: We have writer here who is using an older version of RH than I am (my version:11.0.4.291 - other writer's version:11.0.2.240) and the HTML5 user guide we have created compiles and functions as expec

I am trying to link a topic in a Robohelp project  to another topic in another Robohelp project but it is not working. I have Robohelp 10. The two projects are kept at the same location. And the generated output of the second file is kept inside the first project.

Here is my scenario...In the text on the right side of the screen, I would like to link to the folder "DTM Utilities", rather than pointing the user to any one page under the folder. Is this possible? When I try to create a hyperlink it states I need to select a file, bookmark or topic to link the hyperlink to.

I'm coming to HTML5 from the CHM world. Is there a way to allow/enable my audience to use:Advanced (i.e., other than AND & OR) Boolean operators, e.g., NEAR or NOTNested expressions, e.g., bulletin AND ("form design" OR "form type")Wildcard expressions, e.g., network* or MD5????I'm currently using RoboHelp 10.Does this version (and if not, then does RoboHelp 2015) support the ability to enable any of these within RoboHelp (through a GUI setting or even by manually modifying search.js or some other file in the HTML5 output)?

Hello,I am using RoboHelp 11 (latest patches) and VisualStudio 2010 Enterprise.We created a new RH project based on one from an earlier release. The old references to source control were removed as per RoboWizard.However, it seems that multi-user editing is enabled on the new project, although this was not the case in the earlier projects. How do I disable that functionality? I thought it would be in Tools > Options > Source Control, but I do not see a check box there to change this setting.Thanks!Timothy

There appears to be a missing "Using FrameMaker with RoboHelp" chapter in the RoboHelp documentation (2015 release). Does anyone know where this is?The chapter is missing from both:Help file for Adobe RoboHelp (2015 release) - Under Projects >> Importing FrameMaker documents, after the first paragraph is a note:note:  If you are using Adobe Technical Communication Suite, you can link FrameMaker documents to your RoboHelp projects. For more information, see Using FrameMakerwith RoboHelp.PDF file for Using Adobe RoboHelp (2015 release) - On page 87, under heading Importing FrameMaker documents, after the first paragraph is a note:NOTE: If you are using Adobe Technical Communication Suite, you can link FrameMaker documentsto your RoboHelp projects. For more information, see Using FrameMakerwith RoboHelp.There is no link in the help file. The link in the PDF appears to be dead (or just references the same page).Is this chapter supposed to be a separate standalone document?

Hello. I'm using RoboHelp 2015, evaluating switching from a WebHelp output to responsive HTML5, and experiencing some issues with pages and images loading slowly from mobile devices. When accessing the HTML5 output from a PC, I have no issues with loading page content. However, when accessing the output from an iPhone, the ToC is slow to load and pages with images are equally slow to load and sometimes do so with initial formatting inconsistencies (e.g. the text is there, but the tabs are misaligned and the images are initially missing).I should state that my images are currently "hidden" as dropdown text accessed through an image of a camera. For example, tapping in the Image Example below will open a dropdown image below it. Once the page fully loads, I'm able to tap the twice and open two images, but tapping the third causes the focus of the page to jump back to the top and then hang. The page never reloads. I can go back to the ToC, select the topic again, and the image will app

It also hangs when trying to browse for a CSS from Project Settings. It also hangs when editing a CSS opening the color picker.So far not impressed with this latest release. My RoboHelp 8 was far more stable.I'm operating it under Adobe Technical Communication Suite 2015.Any bug fixes or suggestions would be appreciated or I will promptly ask for a refund as it is not a usable product at this time.

Hello all,This is an old and working HTML project. I published it yesterday, it has been revised and now, when I'm doing my changes and I generate locally to see the changes by clicking View Result, it launches IE by default with nothing in the TOC/Index/Search area, although the contents of the index.htm appear. There is an error window titled Message from webpage that says Error reading masterData.xml. The only file I see in the generated output that starts masterData is MasterData_xml.js.Only thing that is different about this morning versus other mornings: my machine rebooted overnight with RH and the project open. I had saved all my work though so that at least is ok!Anyone have any ideas for me? It's a merged project that is currently working where it is published, but I need to make changes pretty quickly!Thanks,TatuMbili

Hi,Please bear with me as I'm a new user to Robohelp, I've looked around and have been unable to find an existing discussion relating to the issue I'm seeing.I have a project (lets call it Project A) in 2 forms.(1) Firstly as a standalone project (Project A).     In this format the search functionality appears to work correctly, apart from dropping the 'e' on a single word search ending in 'e' (I've found a small amount of information on this but no solution).(2) The second form is that of a merged project (Project B). Its configured in the form:     Project B TOC:          Introduction          Book               Project A (Merged)     In this second format if I search for a term with a trailing 'e' the number of results is less.I've managed to work out the difference

I need assistance.  The below script was written in HTML view to allow a topic to be emailed that provides a link directly to the topic vs to the home page.It was working for about a year and now it does not work anymore.  When the link is created and sent via email, the recipient of the email clicks on the link and it bring them to the home page.Can someone review the script and advise what I need to do in order to correct it?Thank you!

On some machines in the office the compiled chm works perfect but on few of the machines it shows a blank content window for all listed topics!!

Hi,I generated a responsive RoboHelp output using RH 11. I see two vertical scroll bars. I tested in chrome, firefox, and IE. I could see two scroll bars in all the 3 browsers.Please find the screen shot below.Any suggestions on how to overcome this issue?Thanks,Anusha

Since starting to use RH2015, images included in header/footer master pages are missing from our printed documents. This worked fine in RH11.I've tried creating a "clean" project so I can retest, but the images are still not pulling through.Is anyone else experiencing this behaviour?ThanksJonathan

There's a missing paragraph in both:Adobe RoboHelp (2015 release) help fileUsing Adobe RoboHelp (2015 release) PDF, dated June 2, 2015For the help file, the missing paragraph is under Importing FrameMaker documents >> Optimizing for online output before conversion >> Chapter versus topicFor the PDF, the missing Chapter versus topic paragraph is on page 88

Hi,I've RoboHelp 11. The window caption displayed is “HTML Help” instead of the caption I defined when I compile in French. Region and Language is set to French on my computer. I do not have any problem when I compile in English. Has anybody an idea?Thanks for your help.

I have Adobe RH9. My teammate has RH12. I cannot edit RoboHelp files created on RH12. How do I make it useful for editing the RH 12 projects? Please help.

I would like to export the User Defined Variables from one project folder into another, but cannot figure out the way to get that done.I lost the functioning set of UDV when trying to eliminate a corrupted topic; but upon restoring - my UDV set is empty. Found a set of UDV that works from one of my backup folders that is very close to what is needed, but need to know how to/what to send to the main project folder.Thanks!