RoboHelp

Good morning,I have a project created in RH 7 which I just converted to RH 11.  Have not worked on this particular project before.  WebHelp was generated with no issus (so far), but when I tried to generate a CHM, I see the TOC, Index and Search panes but no topic content displays when a topic is selected.  Where should I be looking to find out what the problem is?  I have not worked on this particular project - was created by another writer and I'm just taking it on.Thanks for any help.Diane

In the company where I work for, we deal with RoboHelp 9.I have been working at this company for less than a year, so I don't know exactly how they did to install it, but I know who did it. We would like to upgrade RH 9, but the question is: Is it possible to upgrade RH 9 to RH 10, only by entering the Adobe ID that acquired its license?I can't see it, because I don't have the password. But some workmates said maybe it is necessary to have another license of RH 10... I don't think it will be necessary, but I am not sure, that is why I am asking you. Do I need a new license or can we just upgrade to new versions by logging with our Adobe ID?Thanks in advance! PS: Is there many differences to newer versions of RH? I would like it could be more flexible, I mean, for improvements in searches and so on. I am used to RoboHelp 9, so I am still not aware about the updates.

Hello there,I am currently using RH 9 without incidence until today.I can't seem to publish my project to the server. The only thing I have done differently with this project is import word documents as topics rather than creating from scratch.Is there anything I need to do when importing work documents that makes publishing differen?This is the message I get when trying to publish:  Warning: Failed to publish to "EPR eManual". reason: Cannot connect to server:  http..Thanking everyone in advance.Natalee

We just downloaded RH 2015 for a new writer in our company. I would like to know the ramifications as the rest of us are using RH11.After setting him up, I had to upgrade my project to 2015 on his workstation so he could work on it. My URGENT question - will I also be able to continue working on the same project in RH11?Thanks.

I've applied all of the Adobe fixes but still get the blank page in IE 11. It even says "Blank page" on the title bar.Chrome works fine. FireFox not at all (even with the Adobe fix added).Not sure what else to do. My initial configuration when I got TCS4 was with IE 8. That was fine. Then, with the company mandated upgrades from IE, it started to give blank pages. All of the Adobe fixes - RH10.zip, FixForRH10Install.zip, IE11Fix_RH10.zip, whutils.zip (FireFox) - have added up to:Not working with FireFoxIE 11 opens a blank page. On the software it's in, there are two help options -- to open the help at the initial page, or to open it at the specific dialog box you're in. It doesn't open the initial page, but will open the individual dialog help pages.No problems with Chrome.Is this an Adobe issue, browser issue, or my own lack of understanding issue??I had a developer look at it briefly, and below are his initial comments.Any insight as to what to do would be appreciated. Thanks,dan====

I was finally able to reload my Help project in Robohelp 10 after discovering that it had become read only for some reason.  I had been getting the "Open project was cancelled or the application was unable to load database for" [path to my RoboHelp project\MyRoboProject.CPD] error message.However, now it won't let me save. Instead, I get the following error message. Does anyone know what is going on here? Thanks

I have created a multilist style, but when using it in RoboHelp 9 (also tested in RoboHelp 11), I am unable to create a new list with that format without the numbering continuing from the previous list.  Numbers continue even if I try to change them to 1.  When I change it to 1 (which is already selected under the format bullets and numbering), the number disappears and the style is set to normal.Following is the coding for the list:rh-list.Basic1 { x-lvl-2-type: lower-alpha; x-lvl-4-type: decimal; x-lvl-4-format: "&o<x>&c"; x-lvl-5-format: "&o<x>&c"; x-lvl-6-type: lower-roman; x-lvl-6-format: "&o<x>&c"; x-lvl-7-format: "<x>."; x-lvl-9-type: lower-roman; x-lvl-1-pfx-class: rls-1-Basic1; x-lvl-3-type: lower-roman; x-lvl-3-format: "<x>."; x-lvl-2-format: "<x>."; x-lvl-1-format: "<x>."; x-lvl-5-type: lower-alpha; x-lvl-7-type: circle; x-lvl-8-type: disc; x-lvl-8-pfx-class: rls-8-Basic1; x-lvl-7-pfx-class: rls-7-Ba

In chm output generated by Robohelp, when I click  the Home button the message "This program cannot display the webpage" is displayed.

I can see from the CSS file that the tabs are considered list items. First of all, why? Second of all, is there a way to change this? For some reason, it's taking the bullet styles from my topic CSS file and applying it:CSS below:/*Created with Adobe RoboHelp 10.*//************ Framework CSS ************/html,body { width: 100%; min-width: 920px;}/* Required to set a maximum width to make the sidebar look good. Do NOT change. */body { font-size: 14px; margin: 0  ! important ; padding: 0  ! important ; font-family: "Lucida Grande", Arial, sans-serif; background: #ffffff url(../../Help_Images/USBank_logo_reversed.png) no-repeat  ! important ;}/*background-color: #ffffff ;*//* Background on body to force the sidebar to the bottom of the screen. *//* Set background here for optimal resizing */a { color: #000077;}a:hover { text-decoration: underline;}div.floatholder { width: 100%; min-width: 920px; min-height: 100%; height: 100%; margin: 0 auto; padding: 0; height: 100%; over

Hi there!I am still trying to learn about publishing a project to the RoboHelp server 9. We have the url and our server set up and everything and right now I am only working with two topics. I have them both mapped with their individual ID's. But when I go to generate and publish the project it will only display the default page. I even tried manually changing the mapping id in the url and it would still only display the default page. What steps can I take to get back on the right track?Thanks,Sabrina

I'm generating Printed Documentation from RoboHelp 10 HTMLHelp and I'm missing a topic.The log shows that it is starts to process the file, but doesn't finish, and therefore no explanation of why.I looked at the source for the file and it's identical to the file processed immediately prior, which is processed correctly.  Any suggestions?-mHere's the log.  I bolded the text that I referred to earlier:Starting to build Printed Documentation...Printed Documentation processor 10.0.0.287Building C:\build\SyncDoc_src\syncDoc\mergedProjects\Syncref\all\!SSL!\BookTOC\File\BookTOC.doc ...Preparing to create Printed Documentation...Clearing output folder...Preparing files for Print Document...Copying files...Updating files...Finished preparing in 2 seconds.Preparing environment...Printed Document Generator Environment: Word 14.0.7151,  OS 6.1.7601, RAM 0 M BytesBuilding Printed Documentation 'BookTOC'...Building Single Document 'BookTOC.doc'...Building 'Title Page'...Building 'Tab

In older versions of robohelp you could replace an image without losing the hotspots, how do you do that in robohelp 11

Hi Everyone, I recently came across this help layout on a RoboHELP 2015 page.Please can someone tell me how this layout was created. here is the link http://help.adobe.com/en_US/robohelp/2015/robohtml/index.html#t=book%2Frob_layouts_la%2Frob_layouts_la-36.htm%23XREF_WS2d2a17056e219198280ed11Thanks

I am running VM ware with a automated floating desktop pool. I uses apps volume manager to create software packages and push to the clients machines. Robohelp will install and activate, but everyting the end user logs in he is prompted to activate the software with a license key. Is there a way to supress this activation?

Although I get a happy message in a dialog box that says HTML Help has been sucessfully generated, the Output view tells a different story: Fatal Error: Unexpected error from Microsoft HTML compiler. And, it does create a CHM, but when I try to open, it gives a Cannot Open File error. Then, when I try to compile again, I get an error that says "Cannot create compiled file. It may be open in another window...", which of course it is not, because I cannot open it. So....I close everything down, restart, and try again - have done this about 6 times with no better result. I am having way more problems with RH in the last 2 days than I have had with any software I can remember : ( - My company is building a V1 Enterprise level product, still in Alpha testing, and it's more stable. Arggggh.... Should I reinstall RH? Scrap the project and start from scratch? (no......too many hours investing in TOCs, settings, importing, templates, css, ect) Any insights? Suggestions? Going home now.

I apologize for starting another string, but I've search on 'translation' and 'localization' to find answers to my questions and have come up with nothing.So...We are localizing our online help project (Robohelp 11 compiled as RoboHTML) into several languages. When we did this several years ago, we just uploaded the entire project to the translation vendor and it came back localized.Apparently they no longer use RoboHelp, or even know what it is, so they want us JUST to send them the .HTM files. It seems though, that they would need more than that for the glossary, index and TOC. I can include the .glo, .hhc and index file - but is that enough?Does anyone have an actual process of doing this that they could share - that includes what files from the project need to be sent to the translation vendor?Thanks for any help you can give us.

I'm doing some prototyping with WebHelp in RoboHelp 11, but documentation on certain features seems to be a bit scarce (as far as I can find), and I have a few questions.First and most important is Multi-User environment. I understand RoboHelp supports this feature, but I can’t seem to find much information about it, especially in regards to WebHelp. The ideal scenario would be to have the files on a shared drive, and have multiple users access it whenever needed. Is this at all possible? If yes, what would I need to do to set it up? If no, is there another alternative (preferably one that doesn’t involve SQL servers)?Secondly, I have a minor problem with a style sheet. Once imported into RoboHelp, certain styles are categorized in the “Other” section, and do not appear in the “Styles and Formatting” pod at all. I can still call these styles in the HTML code, though their formatting is strange, and not what it should be.Any help would be greatly appreciated.

It isn't listed under the pod options. My layout doesn't seem to match the one described in the help files. How can I insert breakcrumbs into my file?

Hello! I'm new to TCS 2015 (and Adobe products in general) and I've created a book in Framemaker that I would like to link to Robohelp. It has 8 chapters, anywhere between 30 and 90 pages per chapter. In trying to link this document into Robohelp, Robohelp shows "Scanning..." for a while and then "Out of Memory," after which the program crashes. I don't know a way around this - can someone give any advice?Some other bits of info:- The Framemaker content has been imported from Word 2013, using the "Copy into Document" option- All images (screenshots - quite a bit of them) were also copied into the document, not imported by reference. Any advice is greatly appreciated!-Sam

I inherited an Online Help system and have had to make many updates - including renaming topics to more logical names. But when I go into a topic's properties, often times there is more than one topic name in the Assigned Map IDs field. But, no matter how I try, I cannot get rid of the extra topic name that does not belong there.I've even tried manually editing the BSSCDefault.H and whcshdata.js files, but the topic name does not appear in either file. Where does RH get these topic names if not from these two files?Thanks.

According to a comment that I received, JAWS should announce something like "New page opening" each time a new online help page is selected/opened. Is there a way to add something to trigger an announcement each time a new help page opens?Using Robohelp HTML version 10, with WebHelp as the output.Thanks

I have a style sheet in my project and some styles will attach correctly, while others default to none or normal. I am copying the txt from Word but am clearing the Word style before copying it over. I have a numbered list style but it won't attach to my numbered list.

I am facing an issue in the HTML output RoboHelp 11. The issues is with numbering and bullet points. Actually I m creating a help file for an mobile application. Whenever I view this output.html on web browser, it is working perfectly fine. The issue is the space between number or bullet point's format is getting disturbed. But when I view this help file on Mobile, it is getting disturbed. Kindly suggest me how to solve this issue

Hello All,I am working on Robohelp 9,  i have updated TOC, and generated WEbhelp for the same.When i open SSL folder in the  Project folder, Index file(.htm -  through which we actually view the output) is not getting updated with the updated TOC of the project. however, if i generate the webhelp at different location, TOC is getting updated but it don't get updated in SSL folder.Is there any way to update the SSL folder - Index.htm with modified TOC ?Thanks,Nutan

Hi allI've had a number of poor results with autonumbered lists during conversion from Frame to RoboHelp in Technical Communication Suite 2015. First it didn't seem to matter which option I chose, convert to HTML list, multilevel list or convert to text, all my list items were returned with the number 1. Each list item was starting over again at the beginning. Then I finally removed a property from my numbered paragraph style that RoboHelp had placed, unknown to me, into my CSS. Unfortunately I can't remember exactly what it was as I was desperately trying many options at the time, but it did have something to do with x-list. This is not a CSS property as far as I know, so it's some RoboHelp command. Since I removed it my lists are now numbering correctly, but there are now two sets of numbers as follows:This is the code I see:<?rh-list_start start="1" style="list-style: rh-list; list-style: rh-list;" ?><p   class="Numbered" style="margin-left: 17.712pt;"><span clas