RoboHelp

Hi guys,i'm relatively new to RH and i have a help system to create in 3 languages (English, French, German) and in many flavors. This is for an online application with multiple user roles. The trick is that the help system is supposed to follow the hirearchy of privileges, that is, a low-level user should not see the pages covering the system settings or the admin dashboard. When a user signs in, the app will load a help file based on the respective user roles and locale settings.My dev guy is going to provide me with an xml file that contains the existing user roles and privileges, and the outputs should be generated accordingly. The SSL of our choice is responsive HTML5. I'm guessing this is possible to do in RH11, tho frankly i have no idea where to start. What would be the proper approach to set up this project? I've created less convoluted user guides earlier and i was happy with the results but am stuck with this one.Any help is much appreciated.

Hi Folks,I work for the Navy and recently upgraded my .xpj project files from RoboHelp 10 to RoboHelp 11 (version 11.0.3.268). After a few design edits I tried generating a CHM file and received the following 2 error messages and one warning message.1. (Warning) Warning: The size of stop file has to be limited in 512 bytes.2.(Error) The HTML tag " ?rh-anchor-id id="IX_Filter_83"?" is not a valid HTML tag (it does not begin with an alphanumeric character).3.(Error) HHC3004: Warning (The .Jpg File Name) XXXXXX-XXXX-XX .jpg: The Html tag " ]!@#$$%%^&_(*&^(_#$% ^%$& is not a valid HTML tag (It does not begin with an alphanumeric character).After generating the .CHM file  I cannot view it and when I tried to do anything else with it, RoboHelp 11 will not run because it says the file is already open. I checked the SSL/Microsoft HTML Help folder and there is no copy of the file to be found nor can I find any process or CHM file open in MS Task Manager.Please note: RoboHelp 10

Around 30 days ago the printer stopped printing PDF files. We are using Adobe Reader XI, with a Brother model HL-2240 printer.The printer will print documents made using Word, or Excel, but not when in PDF format, it doesn't matter if the PDF file was done hereor taken from the internet.When trying to print a PDF file a box pops up saying "The document could not be printed", when you click "Ok". another box pops up saying"There were no pages selected to print". It makes no difference if the PDF file is a single page, or several pages.We have removed, & reinstalled Adobe Reader, making no difference.Windows 7 is installed on the computer.Any help in solving this problem, would be greatly appreciated.

After a 15 minute wait on my computer trying to get Photoshop support, I was asked to leave myphone number and a representative would get back to me.  When they called later in the day, the representativewanted to access my computer.  He had me type into a logmein123 address (I had never heard of this before).The minute I pressed enter, a major warning from my cable company came on my screen warning methat there were major security threats to my computer.  The representative told me to hold on, I closed the screendown, and then he had me go to join in to access my laptop and was able to fix my problem.Is it normal protocol to use logmein123?

Twice already today I was using RH 10 and a tool tip appeared and remained frozen on the screen. I have tried some fixes I found on Windows forums, but nothing is working.Does RH 11 have this problem?

Hello All,I am putting custom skins on my .chm files by generating a WebHelp file and then using the WebHelp to CHM Converter in RoboHelp 10. The problem I'm running into is that when I open the .chm file, the Navigation Bar buttons are missing. I've seen some articles online that suggest that this is expected behavior and that the conversion back to .chm removes those Navigation Bar buttons. I've also read about Browse Sequences in regards to this issue, but don't know if I should delve into that topic if the conversion is going to remove the navigation bar buttons anyways. Does the WebHelp to CHM Converter in RoboHelp 10 remove those buttons? Also, is there a way within this process to add those buttons in at some point to ensure their inclusion in the final .chm file?Thank you in advance for any help you may provide.Pat

HII am using RH11 as part of TCS 5.I have embedded an MP4 video in one of the topics. When I test it on my mobile (Nexus 5 running latest version of Android) from our LMS, the video is not scaled. How do I solve this? Is there a way to fix it within RoboHelp? Should I scale it outside RH and then import it here? If yes, how do I manage it for different devices, for example a larger one for tablet and smaller one for mobile?Sreekanth

I have a multi-chapter project in FrameMaker 12 that I've linked in RH11. I use RH to auto-generate the TOC. The first page of each topic has the first two headings from each FM chapter, with the remaining headings starting each remaining topic. I've done this by creating and mapping two paragraph styles in FM. H0, H1, and H1A. I use FM to auto number them like this:100 H0 Chapter title101 H1A Topic 1102 H1 Topic 2103 H1 Topic 3In RH Project Settings / FM conversion settings, I set H1 to start a new topic, which creates a corresponding TOC entry. I've set H1A to not start a new topic because my client wants it on the same page as the first topic. However this of course doesn't create a TOC entry. This makes it look like the H1A entry is missing from the document.Is there a way to have RH include a FM paragraph in the TOC, but exclude it from creating a new topic?

This may get a bit lengthy but I want to lay it all on the table in the hope of getting to the root thus helping to arrive at an answer.For the past several months I've been developing a help system for a food processing plant. This is a brand new plant with state of the art technology. They wanted a system that would house all the SOPs for the facility and also all the manuals for all the equipment. I arrived on the scene late in the game so things were a bit disorganized to say the least. The SOP documents are all Word docs - some 2010 and some 2007 or earlier. Some are in an old style format and some developed in a new template that I created to try and standardized things. The manuals are all PDF documents.I've worked with RoboHelp before but not on a project like this. My previous project was built from the ground up with style sheets, fixed layouts etc. This project is not like that. Because of the wide diversity of the Word docs I pretty much abandoned trying to standardize the

HiI have mapped some text coming from Word document to Source. However, when I publish the WebHelp output, this text is taking up the default font of the browser, changing the Source font Arial to Times New Roman. Is there way to control that and force them to display in Arial font?Sreekanth

Good morning.I am using RoboHelp 9 and I have been facing problems when I try to copy master pages to new blank projects.Here's the thing: I have already created master pages including everything I consider as standard in my projects (that means, font style, font size, remarks and so on).The only way I've got to apply those master pages was importing them from an existing Project.However, when I copy those master page files in separate (.css and .htt) I am not able anymore to apply those styles in a new Project.I would like to ask your help, because I do not want to have to open an existing file every time I need to copy and apply master pages.Instead of it, I would like to save my standard master pages in a diferente folder, so that I could use them in any Project I want to.I will be looking forward your reply.Thanks in advance!Camila Silva

I have 2 different projects in RoboHelp 11 that have a "common" part, i.e. several chapters are identical, eventually with minor changes that could be solved with flags, and I was wondering if it would be possible to have the "common" in a sub-project that I could manage for both other projects.

Hi,I've read the posts regarding the problems with TOC, Index and Search not appearing in IE11. I installed a fix (for RH10)  which made the TOC appear, but Search and Index were still unavailable in the generated Online Help. The problem is, I'm using RoboHelp HTML Version 7 (update coming soon...but not soon enough, unfortunately) and am experiencing the same problems. If I use 'Emulation' and change the settings to IE10, the tabs work as normal. However, this is obviously not ideal - does anyone know of a fix for RH7?Many thanks,Elaine

Can you apply a conditional build tag to a background image (Shading)?I have a banner at the top of my page using Borders and Shading, and I would like to exclude it when outputting to Microsoft HTML Help (normal output is FlashHelp).Appreciate any thoughts.Rich

I am using RoboHelp 10 and producing WebHelp output. The navigation pane does not show up when I open the help in Firefox. It does not open at all in Chrome.

HiI'm having trouble creating and viewing .chm files with the new updated version of RH11. I updated this morning to 11.0.4.291 and now I cannot create .chm files. When it does create the file I am presented with a dialog box claiming "Cannot open the file: mk:@MSITStore:C\<File Path>" when i try to open it and when i try and delete the file it tells me the RH is using it.Any ideas on this?

For the desktop screen layout, I want to stop the TOC from synchronizing automatically. We are having an issue when the product links to the Help, if the topic is far down in the TOC, the topic pane appears blank until you scroll back to the top. Anyone have a suggestion on whether it is possible to change the default behavior?

Hello all -Bit of a problem here. When viewed in IE10, the topics associated with the See Also buttons are not listed. Clicking that button does nothing. However, when I've had coworkers do the same thing in IE 9 or IE 11, the topics are listed, as expected.Any ideas? My concern is that our clients will be using IE10 and thus these buttons won't work. I don't recall changing anything to the output that would cause this.Thanks!Barry

Hi there.Can anyone help me with removing the web address bar from the responsive HTML 5 SSL.On the left is the default HTML 5 and on the right is the Robohelp layout. I need my help file to be a stand alone file as per the Adobe file with no web address bar.Many thanks

RoboHelp 11.0.4.291I have merged 36 projects and 11K plus topics (works like a champ Mr. Grainge, et al - Thank you!).Currently, the customers install the merged projects on their local server. We are going to move the whole kit and caboodle to "the cloud". 1. What are the best practices? - Just publish to the "cloud" server?2. Are all those wh-whatever Javascripts and .htm files in the children really necessary? They are duplicated in very project's folder, can the parent handle it?Thank you.

I have received a request to add over 50 index words to a topic. I don't find it resonable but it is a client request. RH11 WebHelp

If anyone in the group is looking for (or knows anyone that is looking for) some video based RoboHelp training, I've recently put up a class on udemy.com to focus on the basics. (advanced classes to follow).If interested, here is a coupon code to get it for $19!https://www.udemy.com/adobe-robohelp-html-fundamentals/?couponCode=halfoffintroCheers... Rick

The dropdown text links in my project only work when viewing the OLH via our application (pressing F1 in the app).If I open the CHM file or double-click the opening HTML file to access the OLH, none of the dropdown text links work. Is there anyway to fix this? Thanks.

I'm new to using the resource manager, so there's a good chance I've done something stupid here... but... I have 2 projects (I am the only tech writer, so running off one PC, no version control). I want to share snippets between the projects, so I'm using the resource manager to keep them synched up. Both are compiled as CHMs.When I search, I'm getting search results that appear to be the snippets in the results. When you double click them, they don't open.Here's a screenshot of what I'm seeing.Has anyone else seen this before? I'm using RH10.

I just upgraded to TC Suite 5.Now I'm trying to link FrameMaker files to my RoboHelp project. The FrameMaker files are from a document that was done in Frame 9 (TC Suite 3.5) and now has been converted to Frame 11. It's working fine in Frame 11. No errors when opening any of the files in Frame 11.I created a new project in RH 11 and tried linking the FM files to it. Some work, but some bring on an Out of Memory message. Interestingly, one file that is 68MB worked fine, one file that's only 58MB brings that message.I'm going to try using an Externalize Graphics addon that worked well with the old Frame--I can only hope it works with FM 11 now.Does anyone have any ideas why this is happening, and any solutions besides externalizing the graphics and trying to reduce the file size?Thanks.