RoboHelp

I have 2 different projects in RoboHelp 11 that have a "common" part, i.e. several chapters are identical, eventually with minor changes that could be solved with flags, and I was wondering if it would be possible to have the "common" in a sub-project that I could manage for both other projects.

Hi,I've read the posts regarding the problems with TOC, Index and Search not appearing in IE11. I installed a fix (for RH10)  which made the TOC appear, but Search and Index were still unavailable in the generated Online Help. The problem is, I'm using RoboHelp HTML Version 7 (update coming soon...but not soon enough, unfortunately) and am experiencing the same problems. If I use 'Emulation' and change the settings to IE10, the tabs work as normal. However, this is obviously not ideal - does anyone know of a fix for RH7?Many thanks,Elaine

Can you apply a conditional build tag to a background image (Shading)?I have a banner at the top of my page using Borders and Shading, and I would like to exclude it when outputting to Microsoft HTML Help (normal output is FlashHelp).Appreciate any thoughts.Rich

I am using RoboHelp 10 and producing WebHelp output. The navigation pane does not show up when I open the help in Firefox. It does not open at all in Chrome.

HiI'm having trouble creating and viewing .chm files with the new updated version of RH11. I updated this morning to 11.0.4.291 and now I cannot create .chm files. When it does create the file I am presented with a dialog box claiming "Cannot open the file: mk:@MSITStore:C\<File Path>" when i try to open it and when i try and delete the file it tells me the RH is using it.Any ideas on this?

For the desktop screen layout, I want to stop the TOC from synchronizing automatically. We are having an issue when the product links to the Help, if the topic is far down in the TOC, the topic pane appears blank until you scroll back to the top. Anyone have a suggestion on whether it is possible to change the default behavior?

Hello all -Bit of a problem here. When viewed in IE10, the topics associated with the See Also buttons are not listed. Clicking that button does nothing. However, when I've had coworkers do the same thing in IE 9 or IE 11, the topics are listed, as expected.Any ideas? My concern is that our clients will be using IE10 and thus these buttons won't work. I don't recall changing anything to the output that would cause this.Thanks!Barry

Hi there.Can anyone help me with removing the web address bar from the responsive HTML 5 SSL.On the left is the default HTML 5 and on the right is the Robohelp layout. I need my help file to be a stand alone file as per the Adobe file with no web address bar.Many thanks

RoboHelp 11.0.4.291I have merged 36 projects and 11K plus topics (works like a champ Mr. Grainge, et al - Thank you!).Currently, the customers install the merged projects on their local server. We are going to move the whole kit and caboodle to "the cloud". 1. What are the best practices? - Just publish to the "cloud" server?2. Are all those wh-whatever Javascripts and .htm files in the children really necessary? They are duplicated in very project's folder, can the parent handle it?Thank you.

I have received a request to add over 50 index words to a topic. I don't find it resonable but it is a client request. RH11 WebHelp

If anyone in the group is looking for (or knows anyone that is looking for) some video based RoboHelp training, I've recently put up a class on udemy.com to focus on the basics. (advanced classes to follow).If interested, here is a coupon code to get it for $19!https://www.udemy.com/adobe-robohelp-html-fundamentals/?couponCode=halfoffintroCheers... Rick

The dropdown text links in my project only work when viewing the OLH via our application (pressing F1 in the app).If I open the CHM file or double-click the opening HTML file to access the OLH, none of the dropdown text links work. Is there anyway to fix this? Thanks.

I'm new to using the resource manager, so there's a good chance I've done something stupid here... but... I have 2 projects (I am the only tech writer, so running off one PC, no version control). I want to share snippets between the projects, so I'm using the resource manager to keep them synched up. Both are compiled as CHMs.When I search, I'm getting search results that appear to be the snippets in the results. When you double click them, they don't open.Here's a screenshot of what I'm seeing.Has anyone else seen this before? I'm using RH10.

I just upgraded to TC Suite 5.Now I'm trying to link FrameMaker files to my RoboHelp project. The FrameMaker files are from a document that was done in Frame 9 (TC Suite 3.5) and now has been converted to Frame 11. It's working fine in Frame 11. No errors when opening any of the files in Frame 11.I created a new project in RH 11 and tried linking the FM files to it. Some work, but some bring on an Out of Memory message. Interestingly, one file that is 68MB worked fine, one file that's only 58MB brings that message.I'm going to try using an Externalize Graphics addon that worked well with the old Frame--I can only hope it works with FM 11 now.Does anyone have any ideas why this is happening, and any solutions besides externalizing the graphics and trying to reduce the file size?Thanks.

Trying to find out if RoboHelp imports Figure Captions along with the images. Right now we are not using RH but will be very soon. The images with accompanying captions are in Word documents that will be used to create on-line help.

I'm using RoboHelp 10 and am trying to get the button in my navigation skin to open a link in a new window.  I researched this extensively and have not been able to get it to work.  Can you please assist?

I currently have two very large user guides. They were created either RoboHelp 7 or earlier and have been upgraded to version 9 and now 11. Is there a maximum number of folders/topics a user guide should contain within RoboHelp? I need to add more and more information in the guide and am concerned the file is becoming too large. Any information you can provide is appreciated.Thank you.

I am generating a CHM using RoboHelp 10 on a Windows XP machine.I have a few pop-ups in some topics. These pop-ups contain screen shots. After generating the CHM, when I click the pop-ups to view the screen shots, they are not displayed correctly. That is, half of the image does not appear and there are no horizontal scroll bars either to scroll. This happens for pop-ups that appear on the left side of a topic. The images inside pop-ups that appear to the right side of a topic appear fine when clicked.The help file was originally created using RH 7. I upgraded the source files to RH 10 successfully and there were no errors during the upgradation.I even tried generating the CHM on other systems with RH10 and the same system configuration as mine but ended up with the same results. I assume there is some compatibility issue maybe between RH 7 and RH10.Looking forward to any helpful insights here as this is pretty urgent at the moment for me to resolve the aforementioned issue at the earl

I need to create a context-sensitive WebHelp system for a web application. I have the topics and the map file created, and the developer has coded the call to the help topic as indicated in http://www.grainge.org/pages/authoring/calling_webhelp/using_map_ids.htm. It works correctly if I double-click the help system's start page to open it, but when it is called from within IE, all pages in the application call the main help topic.The help call in the code appears to be correct, but there is obviously something missing, either on my end (help author) or on his end (developer).I'd appreciate any help anyone can give me.Thanks!P.S., I'm using RoboHelp 9.

Should the application developers use Map ID or Map #? What's the difference between both?

Hi,I require help in hide/remove the number of results text box and the content 'search results per page' from the Robohelp 8help output. Can you please help what changes do I need to do in the code and in which file. I believe there must be some way to achieve this. Will appreciate your help. Kind of urgent!!!   I require help in hide/remove the number of results box and search results per page from the Robohelp help output. Can you please help what changes do I need to do in the code. Will appreciate your help. Kind of urgent!!!Thanks in advanceTanima

Please help me. I have been having terrible experience with Adobe customer/technical support. I might have called about 20 times - they even charged with $40 for the support - still no help. Anyway - Problem is 1. We had a Adobe Robohelp 4. 2. We upgraded that buying Adobe Technical Communication Suite 1.3 3. I installed Adobe Technical Communication Suite 1.3 on a laptop about 3-4 months back. 4. That laptop is completely useless (crashed for some reason). 5. I'm trying to install Adobe Technical Communication Suite 1.3 on another laptop. BUT I did not have Serial Number noted down somewhere. Serial number was not attached to the back of the CD pack. 6. Adobe gave me a new serial number ( they took 7-8 days for that). 7. New serial number does NOT work. 8. They informed me that there is nothing wrong with the serial number. I dont know whats wrong with my laptop (its brand new Vista!) I tried a lot of things that technical support told (like running clean up tools etc). Nothing

I'm using: RoboHelp HTML, Version 10.0.1.292I'm seeing the following message when I make changes within the RoboHelp project and then choose to close my project without saving the changes. It's not consistent behavior - it happens for some help files in the project but not all help files. If I save changes then it doesn't appear.My steps:1 - Open RoboHelp (I'm using RoboHelp 10) and make a simple text change to a help topic.2 - Choose File > Close Project.3 - Click No when the "Save changes to the following files?" confirmation appears.This is when I see the message above. The message is confusing for several reasons: 1) I didn't edit the file outside the project, 2) I'm not sure what changes are being discarded if I click Yes, and 3) what's being loaded when I am closing the project.Full disclosure - The only file I ever edit outside the project is the CSS and I am guilty of editing the CSS with the project open (to instantly see the results of my changes). Could this be the cause

RH11The team wants to zip two pdfs and add it as a baggage file. Is this possible?Thanks

Is there a way to backtrack a project? I have 3 projects saved but can only find 2 of them. I've been working on this project for 2 days, but it just doesn't appear in the same folder as the other 2.