RoboHelp

Hello,I'm using Generate --> Primary Layout (Responsive HTML5). When I view my project in IE8, I get very distorted images (stretched out). The TOC also does not show up properly on the left hand side, if at all. However, if I use Chrome/Firefox, everything works fine.I also notice I get an error on page from IE8 which states:Object doesn't support this property or methodtoctree.jsI'm assuming this is an issue with Java. I have been able to try this on IE9 which works fine as well.Does RoboHelp not support IE8 with the TOC?Upgrading higher than IE8 is not a possibility due to the company still using Windows XP.Has anyone encountered this before or know of a fix for this? I tried updating Java but that did not seem to work either.Thanks.

I've done some searching through the forums and there have already been a variety of posts related to duplicate search results in a .chm when generated with RH. I've followed the instructions from other posts, so far I have:1) Created a copy of the project, renamed the .cpd file and reentered into RH.2) Checked for any topics linked to above the main directory and none exist. Neither the hyperlinks in our help pages, nor the hhp files have any references beyond the root.3) Removed any old .chm files from anywhere but the standard build location (ssl). We were originally building to the root directory of the project, but that has now all been removed so for all intents and purposes the ssl folder is a brand new build folder.4) Created a new layout (which was used to target the sll build folder).All of these solutions have failed to fix the problem, so I'm beginning to wonder if it's something different. One difference between my and others' problems in the forum is the second result doe

If I want to create a template for a new multiscreen responsive layout in RoboHelp 11 HTML 5, for example one that does not have a sidebar separating the TOC from the documentation, what basic changes should be made to the project environment?  Is it just a matter of making changes to the CSS and JS files?  If so, which ones?  Pardon my ignorance. 

I have a project that needs to display the same merged projects from different single source layouts.The project is Retail Sales. The single source layouts are Call Center and Field. Both single source layouts display the same two merged projects. Some of the topics I publish from each single source layout need to be different, both within the merged projects, and in the main parent project. I control them with conditional build tags.The Call Center single source layout works. Both the merged projects display correctly. Blocked topics are blocked appropriately. Everything is wonderful, birds are chirping, and honeybees are gathering nectar. There is a rainbow.However, the Field single source layout does NOT work. NONE of the merged projects display. I haven't even gotten to test the conditional build tags because I can't get the merged projects to work.I have created new single source layouts to replace the Field multiple times, to no avail. I have checked and double-checked output pat

I cannot figure out how to make sure Robohelp 11 uses Epub 3 as the default standard for generating epubs. In the Single Source Layouts dock Ebook (Primary Layout) has been set to Epub 3. But when opening a sample job and using Generate, the Epub standard is set to Epub 2.0.1. Why is that and can I change it and make sure it uses epub 3?

Hello again,I'm using RH10 under TFS. Previously when I published my merged project, parent and two child projects, once I published the parent, the published file structure was Parent/mergedProjects/Child 1 and Parent/mergedProjects/Child 2 (note the spaces: my xpj files are called Child 1.xpj and Child 2.xpj). I have been berated for having fragile links (my only excuse is I'm completely self taught with anything web and RH based) and am trying to get rid of the spaces, so I changed the publish path in the two child projects to not have any spaces, thought that would do it. I do what I've learned here (thanks, Peter!) and publish my parent, then each of the child projects. The problem is that the parent is publishing both child projects at the same time  and publishing an old version of the project without my latest changes, with the wrong folder names. I'm very frustrated. I think it has to do with the fact that my .xpj files have spaces in them and that's where it's taking the

I cannot install the 11.0.3 RoboHelp Patch. I have manually downloaded it, unzipped it and then tried to install it. A message tells me I do not have Administrators rights even when I install using the 'Run as Administrator' option from the Windows right click menu. The update option is also grayed out on the Help menu in RoboHelp, so I can't use that option either.

Hi, i have some of question, i know that Robohelp can hide some of contents on HTML using conditional build tag (CBT), can i use this tool to hide some of word on the topic's title? Ex: topic title is : Introduce Overview ; I wanna hide "Introduce" when i generate to CHM file for X version, so the title will be only  "Overview" on TOC. Else I wanna hide Overview and show "Introduce" when i generate to CHM file for Y version. Is it possible to apply CBT on partially words topic's title like that? because whenever i use right click for partial words then there are not CBT function available on Robohelp? Help Me...Thanks -icha-

I generate Responsible HTML5 outputs, that using template "Theme3_Black". When I browse outputs with mobile Safari (iPhone 5S, iOS 8.1), i can't scroll through the content. Is that bug?

Hi all,I'm using TCS 5 on Windows 8.1, and I recently upgraded to the latest Framemaker (12.0.3) and RoboHelp (11.0.3) releases through Adobe's auto-updater.I have an RH help project that is linked (not imported) to an FM DITA map. I use this setup to generate Responsive HTML5 output from my DITA topics, which I edit in FM. I'm fairly new to structured workflows, so I'm hoping some of the experts here can help me.Since installing the latest FM and RH application updates, I have a problem where formats from the FM structured template are showing up in the RH topics, even though I've mapped the FM formats to RH styles in Project Settings. Here's an example DITA task: The "Task" line above the first step is from the FM template, which dictates that the step.begin paragraph format should have the StepsBegin frame above it. But I changed the style mapping in RH so that the step.begin format maps to an RH style (BodyLevel1). So I don't understand why this "Task" line is showing up; in fact,

Can not generate PDF Output. I keep getting the same error message:"Microsoft® Word has not been started on this computer.Launch Word and click the 'Start using Microsoft® Word' option before generating Printed Documentation again."I have MS Office 2013 32-bit and RoboHelp on a 64-bit Wondows desktop.What do am I doing wrong?

Hi all,I'm trying to reach context sensitive help by constructing a URL like this: "http://helpsite.com/robohelp/server?area=abc_12&prj=asd_21&ctxid=555"This URL is then opened in a simplified browser but all we get is a page saying: "The help page you are looking for can be found at here." By clicking on "here" you will eventuall be forwarded to the correct home page. I've searched through the server installation for this text and it can be found in a few places:onRequestNewWnd.htmwin_def_redirect.aspwin_ie_iframe.aspwin_ns_iframe.aspNot quite sure what any of that means so I'm hoping someone here can help me.Kind Regards,Erik

Hi,I have installed the RoboHelp 11 version on 18th of September 2014 and it is going to expire on 17th of October 2014. I would like to explore the software more before we decide to buy the software. So, it would be great if you could suggest me a way to extend the trial software for another 30 days.Regards,Pallavi

Windows 7 UltimateRobohelp V7.03When I generate Printed Documentation to a standard Word doc. Chapter 1 and it's associated topic are missing from the TOC:The TOC begins with Chapter 2:For grins and giggles I generated the documentation with ONLY Chapter 1 selected to see what would happen; it shows up in the TOC just fine:In either case, the topic is published in the body of the text just as it should be.  The only issue is that Chapter 1 doesn't make it into the TOC when I generate the whole thing.I have no conditional Build Expressions.The Topic properties are set for it to be included in the TOC.There is only one TOC.Ham-handed efforts to simply add it manually to the TOC in Word failed miserably.Is there some sort of secret setting I am missing?  How do I get the TOC to accept Chapter 1 along with the other chapters???  I would be most grateful for any assistance.  Thanks in advance.Scott

The text that I include in dropdowns seems to automatically turn to bold - even thought BOLD is not set in the font formatting.  Is there a place in the code where I can fix this?Thanks...kbUsing RH10.

RH11 | WebHelpDoes anyone know how to change the button sizes for the images used in the Function bar and Sidebar? The Layout Customisation screen states the images must be a certain size (e.g. 30x22 pixels) but I want to use my own sized buttons which are 84x42 pixels. I also want to remove the padding around the buttons. I've had a look in main.css, but I can't find anywhere that controls this. It must be "baked" into the responsive layout somewhere.ThanksJonathan

Should I be able to find glossary terms when I do a search?  Currently when I do a search my glossary terms do not come up, just the topics created.  If I create a hotspot for the glossary terms will they then come up in a Search?

Hi there,I'm working with RH HTML10 and want to import some MS Word 2013 files into my project. I really don't have the biggest succes doing it - I'm getting this:Is it an upgrade of RH that's needed, or ?!?!?!?!Please let me know if any of you have had the same issue, and what to do about it !!!Best regards,Helene WaldhornSKAKO Concrete, Denmark

I have seen several posts about bookmarks in dropdown text, but can't find anything specific to what's happening in RH10 - other than someone got it to work... but yet it isn't working for me.  If there's a post that speaks directly to the issue, can you please point me to that discussion.  I'm so sorry for posting if there is already an answer floating around out there.  In the meantime: I know I have done this with a competitor's HAT, but wondering how to set it up to work or if it's possible.  I have information in dd text that contains a bookmark that is referenced in other places (outside the dd and perhaps outside the actual topic).  But it's not opening the drop down text... in fact, it's not even being recognized.  I see the bookmark in the Project Manager pod, but if I view my build Webhelp project and click on the link that should take me to the dd information, nothing happens.  Not only does it NOT open the dropdown text, it doesn't even ta

I recently installed the update to RoboHelp HTML 11, which was supposed to fix a lot of problems with Responsive HTML 5 output issues. However, a new issue has just cropped up out of nowhere and I have no idea why it's happening.When I generate Responsive HTML 5 output for my help system, the following items are missing from the screen in the browser:- The vertical separator bar that separates the TOC from the help content window- All the "hover" buttons (the dark versions of the TOC, Search, Glossary, Home, and Print buttons that appear when you hover over them or when that page is selected)Also, the Show/Hide button is visible (even though the separator bar is not), but it does not function at all.The output was generating just fine, with no such problems, until just a couple of days ago. This struck out of nowhere. Does anyone have a clue what is causing this or how to fix it?Thanks!Tim Huddleston

I have linked and imported  a framemaker 11 file to robohelp 10.I generated the Multiscreen  HTML 5 output from robohelp.I find that certain junk characters have got added to the outputs. I  dont face this issue in the webhelp output. Any help on this would be great!

When I click the Next button in the Print Document General - Printed Documentation Wizard, RH10 stops working.It allows me to Save and Generate but does not allow to click Next.I get the same error in sample projects too..Attached is the screenshot showing the crash.Can somebody tell me what causes this crash?

Hi all,My stylesheet has decided it no longer wants to display within Robohelp. It used to display in Project Files > stylesheets and in Windows Explorer it still does, however in Robohelp, the folder "looks" empty.I've tried changing between the two Project Manager views and checked the Show/Hide Files dialog box which has stylesheets ticked. I've tried deleting the cpd file.The previous author had issues with it vanishing on occasion, but it always returned, I think after rebooting, usually. But I tried this too, in conjunction with deleting the cpd and still no luck getting it to show.I know I can open it with through Windows Explorer in Notepad, and I know I can go into Topic Properties and click the Edit button when I want to open the style editor, but it's much quicker to use the right-click menuDoes anyone have any ideas about coaxing my shy stylesheet back?Thanks,Amber

After moving a set of merged projects and master project in SVN, the merged index is not displaying on any machine but my build machine.  From posts in ASA Designer, this is apparently a known bug.  A workaround to manually fix the master hhp by removing the path to create a relative after opening the Generate dialog works.  A fix is suggested to modify the cpd file in Access.  Is this your recommendation, or is there another known fix for the problem? I'm hesitant to start messing with the cpd file.

I have a user manual in Word that uses outline autonumbering for Heading 1, Heading 2, etc. For example, "1.0 Introduction," "1.1 System Settings" and so on).I know when setting the conversion settings for FrameMaker, you can select the Ignore Autonumber option in the Conversion Settings dialog to keep only the paragraph content. I don't see anything like this for the Word Conversion Settings. Does this capability exist?