RoboHelp

I'm running RH11 with all updates applied on a Windows 7 machine and have encountered some problems with modifying the look of the Multiscreen HTML5 screen layouts.I am working in an existing project and would like to switch to a Multiscreen HTML5 layout for. However, whenever I try to edit any of the stock Multiscreen HTML5 layouts that ship with RH11, I get an error stating that the MasterThemeSchema.xml file cannot be found and that it "is required for layout customization and validation". I have tried re-downloading the screen layouts available on the Adobe website (used the two Desktop_Knowledge screen layouts with/without the home button for this test), but after importing them into my project the same MasterThemeSchema.xml not found error appears.Is there a way to get RoboHelp re-create this file for the Multiscreen HTML5 layouts? Or any other suggestions I can try?I'm not sure if this makes a difference in finding a solution, but here is some other info about my project:- I am

RoboHelp HTML v 11I'm returning to RoboHelp after an absence of several years. I've never worked on projects translated into different languages before.The project I'm working on is translated into about a dozen languages. We have a translationservice that takes the RH source files and returns them to us with the webhelp translated.We want to minimize the changes that will need to be translated for future editions. As it turns out many of these changes can be added with a few well-worded Snippets, which will be repeated in lots of topics in the help. (So happy that Adobe has added this functionality while I was away!)My question is: Is it likely that they translation company will just be able to translate the snippets, then when the webhelp is generated, the new content will flow from them? Or will they have to translate each page after the webhelp is produced (meaning they will bill us for each page translated, even though it will all quite repetitious). Robin

Hello-A colleague and I have recently upgraded from RH9 to RH11. We would like to use RH11 to work on the same documentation simultaneously from a shared location on our company SharePoint system but we don't know how to set that up.Advice?Thank you-Michael

I have turned off Substring Search on the WebHelp. This a clinical information site so we have medical staff looking for diseases using acronyms. For example: If we search for "STI" (with or without quotes)... we get the documents and topics that have Sexually Transmitted Infections but we also have things like testing or posting show up as well. How can we get it webhelp search to stop finding these types of strings. I have tried to find answers in help and in the forum but I haven't been able to find any help. I've followed all the suggestions but it hasn't helped. I made sure that my current version of RoboHelp has all the updates and it continues to happen. Have you got any suggestions or words that I can tell users how to search effectively?ThanksDeb

Hello All,I have successfully published a project to my SharePoint sandbox, but am getting an error when I try to publish it to the site where it should ultimately reside. I have "full control" permissions in both sites and both sites reside within our corporate instance of SharePoint 2013.In Multiscreen HTML 5 Settings< Publish Location, I  get Test Successful whenever I click Test Connection. There are no spaces or odd characters in the destination folder.Here is a screenshot of the error message.Any help would be appreciated.thank you,-d

I tried searching for a previous post on this (as I was sure there would be one) but cannot find a prior posting...I have RH8 and am building WebHelp. My skin opens the TOC by default.We are moving from a CHM file deployed on client desktop to a call from the desktop GUI to our server-deployed WebHelp.This will allow us to update the help globally for all clients at one time without any push out to clients to install locally.Our GUI has a Help menu with TOC, Search, Index options.My skin in WebHelp opens to TOC by default.The calls to help work fine and open the TOC view and we have the context sensitive help working fine.How do we call WebHelp but open to the Search or Index view of the frameset?As always, thanks to all for any guidance.

Hi Everyone,We're currently using RH10 and using Web Help as our current output. Currently Chrome doesn't display web help but flickers instead. This occurs both locally and over network.Chrome is Version 35.0.1916.153 m.Two questions..1. Has anyone got a workaround for RH10 and this version of chrome so it can display web help please?2. Does RH11 solve this, i.e does the web help generated from RH11 still behave in this way?On our systems we can display web help in Firefox 29.0.1 and earlier versions of IE but not IE11.RegardsSteve

Our global documentation team is using RH and TFS for version control and collaboration. In our workflow, each assigned writer connects to TFS to edit a RH project and the project lead then compiles and publishes the WebHelp from his/her local version of the project. All seemed fine, but last week I noticed that when I closed a TFS-connected project and re-opened it from my local hard drive to compile and view, I was still connected to TFS; I was prompted to get the latest files from TFS and all (well, nearly all) the options are available on the Version Control menu. I've since discovered that we have other RH projects where the connection to TFS unexpectedly persists.What can we do to fix this issue? Is it possible that something in each of the affected RH projects has been corrupted? NB: In the case of my project, the version in TFS does not include any "verboten" file, like those with PSS or CPD extensions.Thanks.Alan

Hi,I would like to use jquery library to make my content dynamic (drop/down section, enlarge image, caroussel...), How can I do that ?should i use Insert/Html/advance/Script ?... can't I create a "widget" and reuse it easily at any time or will i have to insert manualy a script every time ?

I've been searching all over and can't quite get the answers I need.  I have a robohelp project which will solely be for written documentation.  Some of the topics within this project I would like two have two columns, the left column will just have headings and the right side will have content.  I did accomplish this by making a table, however I can't remove the borders.  I also tried another way by using this, which works great but when I made printed documentation it didn't make it look like I have on my screen (printed the headings all together then the content on later pages). #container2 {     clear: left;     float: left;     width: 100%;     overflow: hidden; } #container1 {     float: left;     width: 100%;     position: relative;     right: 50%; } #col1 {     float: left;     width: 50%;     po

RobHelp v11: it appears that I can add only text and images, but it is important that I also add tables. Do you know if there is anyway of doing this please?

Unfortunately I learned the hard way that you cannot undo adding a column or row in Robohelp 11.  I find it a bit silly that it completely locks up the program only gives you the option to close the program.  Is this an issue that will be fixed in the future?  Why can't the undo option just be unavailable for commands that you cannot undo?Thanks.

I need to move a doc from a Word file to some kind of help file (chm, webhelp, whatever). The Word doc has a bunch of tables where most of the data is the same for each customer. Unfortunately, the software has been updated in such a way as to make two of the columns customer specific.The customer specific data will be stored in an Excel worksheet on the customer's server.Thanks!

Hello to all,just wanted to replace a string in my RH Project. Using the Dialog "search and replace in files", the Option "ignore HTML-Tags" is grayed out. Even if i create a new, empty Project: the same Problem.Is this Option generally not available in RH11 or what is the Trigger to gray the Option out?Sorry if I dont hit the English terminology used in RH, I'm using the German Version...Regards,Julian

RH Version: RH 9.0.2.271Word Version: 2010System: Windows 7 Ultimate, SP1. 64-bit machineBackground: We have a very large documentation set in our main RH project of approximately 40 folders (ie chapters), resulting in about 2300 pages all told. Our current modus operandi is to export the printable output in chunks of approximately 6 chapters apiece, and then combine those docs together into a single doc file. This has more or less worked for the past decade.Current Issue: Lately however, something has changed in our RoboHELP project. Because when I try to combine all of the different chapters together into a single DOC file, I lose bulleted and numbered lists from some chapters. The individual DOC files are fine though.Since last week I've been trying to track down where the root of this problem is. I have exported every single chapter as an individual DOC file, and then I create a blank DOC file, and then use Word's Text from File feature (Insert tab, Text group, Object drop down, th

Does RoboHelp Server store all data in the database and only code and templates on the web server?

I'm trying to update online to 9.0.2 and always I'm told that the update server doesn't respond:I don't understand how this could be a firewall problem unless Adobe wants to connect activelyfrom the outside to a port of my computer (which is indeed connected through a firewall and a NAT gateway).I don't have problems doing other Adobe upgrades (like Flash or Adobe Reader) this way.--Christoph

I have prepared a Word template for my printed documentation. Everything works fine BUT - the various headings appear as Articles and Sections instead of the numerical multi-level list. Therefore, I am also getting the articles and sections in my TOC. How do I let Robohelp know to use the numerical list instead of the Articles & Sections. (The numerical list is the one defined in the template, but something is overrriding it).Thanks in advance,Iris

I have one group that's requesting their output to have a collapsed left hand navigation pane (i.e., no TOC/Index/Gloss/Search identified as default). While I've shown the requestors HOW to collapse (click the "X"), they want it gone by default.  I know we could always go Traditional - No Skin.. but we could also write content in Latin, too.  So, is there a method to choose "None" as the default toolbar for a defined Single Source Layout (even outside the WebHelp Options GUI)?

I recently switched to RH 11 and I noticed that I cannot add pasted text when I'm hyper linking. I've tried copy and pasting from another program into the topic and then copying and pasting again into hyperlink with no luck. This is frustrating because now I have to type out long URLs that use a lot of characters. Does anyone have an idea of what is happening and how I can fix it?Thanks in advance!

Hi. Perhaps I'm having a brain fart, but when I click on the double gears (see graphic) to create a new variable, nothing happens. I can create variable sets, but not UDVs. Anyone know what gives?Thx.-KUrt

HiI am using RH10, with TCS4. I am publishing to WebHelp.We have a requirement to create two ToCs for two roles accessing our course material. The content and the TOCs are linked to FM book. I have created Content Categories for this purpose. The problem is that I am not able to create browse sequences for each of these category's TOC. Browse sequence editor accepts only one TOC. Is there a way I can make it work?Or, should I explore merged WebHelp feature to make this happen? I am not familiar with it. But I know Grainge's website offers the best guidance on this topic if I have to learn.Thanks in advance.Sreekanth

Robohelp10, WebHelp Pro -I've got what I have to think is pretty fundamental question: When I generate my WebHelp Pro project, everything works perfectly until I move the contents of the output folder to a network drive for viewing. When the default topic opens, rather than displaying the TOC/Search window on the left, I'm getting a link that says "Show". Click that link, and the TOC opens right up.I would like to have the TOC displayed on that initial view, without requiring users to click the "Show" link.Again, when I view the results of the output on my local drive, the TOC is displayed. The obvious problem is, the generated help needs to reside on a network drive to be accessed by our users...PS: The project is on my local drive, only the contents of the output folder are being moved to the network drive. Also, everything other than the TOC display seems to be working fine.Any ideas would be greatly appreciated.-lcarey

I have created a help of a product in English, using Robohelp11. I need to distribute this help to a few people who know only French. How do I get the entire help translated to French using Robohelp11?

My (FrameMaker 12) Paragraph, Character, etc., styles are not available under RoboHelp 11's FrameMaker Settings on the Project Settings > Conversion Settings form.However, when I create a new project and select Import > "Edit conversion settings for FrameMaker documents," the styles do appear on the Conversion Settings form.Why are the styles not brought into the new RoboHelp 11 project?Is there a way in RoboHelp to bring them in post the New > Project process?