RoboHelp

Some images import and others do not. The only way to make them appear them is to delete the topic and reimport it. As a result the table of contents always has to be redone. This occurs for random topics each time I start Robohelp 10, so you never know what is and is not missing until compiled.I have a series of 1500 page projects and this is extremely inefficient.

the page shown is blank, no error message, any clues?

HiI am creating a settings file (ISF) for importing FM book into RH. When I create a left-aligned table style, I noticed that the table is on the left side, with too much gap on the right.  I checked the HTML code and saw that the width is set to 622. I changed that to 100% and the table got resized properly.Now, my question is where do I define that 100% in the style properties/ CSS? Is this 622 coming from FM? If yes, any idea where? I checked the FM style and did not see anything relevant there also.Thanks for your help.Sreekanth

We are using FrameMaker 11 to author our documentation. We have some cross-reference links that do not work when the FrameMaker book is imported into RoboHelp. Upon import, the href information is not included in the link in the HTML code. The text looks like a link, however. When the help is generated, the text is not a link.  The following is an example of a non-functioning link: see <a>Link</a>.</p>Here is an example of a cross-reference that is functioning correctly:<a href="#XREF_90399_Heading_Text">Link</a>There are no errors in FrameMaker. The cross-reference is updating correctly in FrameMaker. In addition, when a PDF is made form the same book, the cross-reference works in the PDF. Troubleshooting steps I have taken:I have tried going to MIF and back for both the source and target documents. I have recreated the cross-reference and marker.I have tried linking to a heading cross-reference marker, as well as a manually create cross-reference ma

Initially when we installed the RoboHelp Server (Version 9), we set it up as what seemed to be the easiest and most relevant: IIS7 pointing to the Tomcat application as described in the installation guide. This made sense since the company mostly uses Microsoft products.However, I've realized that the integration between IIS and tomcat is less than perfect. For instance, I was never able to get "pretty URLs" working, as attempting to do URL Rewrite fails. This is because they're not "the same server", which I do understand. Yesterday I tried messing around with getting custom 404 pages working because I want to get a notification in some form whenever a page is not found (at the moment, this is generally because we're re-writing our software from scratch and the documentation suffers the same fate, so some pages just haven't been written yet). This doesn't seem to work even if I did follow IIS customerror tutorials to the letter.So what I'm wondering is... is there a better combination

My customer has a requirement for my RoboHelp headings to mimic the numbering scheme in their Word document (which I'm converting to online help). Each main "chapter" of the document starts with a Heading 1, then Heading 2 for sections, and finally Heading 3 for subsections. In trying to get this to work in RH, I made a multi-level list style, with levels mapped to headings. I've got a Heading 1 at the top of the topic with 1. [chapter title], then 1.I. [section title], and 1.I.A., 1.I.B, etc. [sub-section title]. As I suspected, the next topic I created started over at 1 for Heading 1. Thinking I could highlight that number and set it to start at 2, the numbering just went away instead of changing. Is there a better way to do this?

I have created a style in robohelp for autonumbers, but i am not able to stop the number sequence and start from "1". As the number is displayed in sequence.For example, i want this sequence in Auto numbers. 1 - 4 and start again from 1 - 4.Please advice.

Hi allI'm using Framemaker 12 and RH 11 as part of TCS5.I've been trying in vain to change the icons that appear as part of the TOC when I generate to Webhelp.I'm using a custom .skn file, in which I have a section that looks like this:<subpane name="Contents">  <image>page:page.gif?openedbook:bookopen.gif?closedbook:book.gif?</image>  <color>background:White alink:Silver hover-color:Navy</color>  <font>font-family:Verdana font-size:8pt font-weight:Normal font-style:Normal text-decoration:none font-sizeadjust:none font-stretch:normal font-variant:normal font-color:Black</font>  </subpane>I have the three image files, page.gif, bookopen.gif and book.gif in the same folder as the skn file, but it does not seem that these are getting picked up during generation.I have changed the colour of the closed book from blue (seemingly the default) to green, but this does not change in the compiled webhelp.Can anyone suggest anythi

The tags and the tagged text are displayed clearly inside FM but when I link those files to the RH project all tags are stripped. No "content level" hashed text is displayed inside RH files. I've sent some of the FM files to Adobe Tech Support and they say the files work just fine on their end and RH successfully imports all the conditional tags. But it still fails to work on my Windows 7 platform. Adobe even suggested to change the name of a RH file in Registry from "10.00" to "10.00_old" but it still didn't help. I'm working on a deadline and would appreciate any ideas to get over this hurdle. Thanks.

Hello All,I'd like to use pop-ups in my current project but I'd like for the pop-ups to appear as the topic only without the corresponding screen layout (side bar, contents, index, glossary, etc.).  I'm generating in Multiscreen_HTML5. When I preview my pages in a browser (CTRL+W) the pop-ups look just fine but when I Save/Generate, the screen layout is, as you would expect,  applied to the entire project (including the pop-ups). I am currently setting the pop-ups to auto size.If there were some way to exclude a topic from the screen layout then I could create separate topics for the pop-ups.thank you,-d

Hi Guys,1. We generated Chinese CHM using Robohelp HTML 9 in Chinsese OS & Region, but the CHM glossary display rubbish when we open it in Chinese OS & Region (please see attached Glossary_in_Chinese_OS&Region.png). But it displays correctly under English OS, no matter English or Chinese Region (please see attached Glossary_Displayed_In_English_OS.png). And, in some computers, glossary didn't display (please see attached Glossary_doesn't_display.png), very strange.2. For JavaScript:hhctrl.TextPopup strings, it display rubbishes when we click it under English region, Chinese region is OK. We have changed to "Simsun, 9, gb2312" already, but still has this problem, please see attached.Would you provide some solutions please, thanks in advance!!!   

Hello! I have a question about customizing the TOC icons in RH11. I used the Responsive HTML5 Settings GUI to change all the TOC icons... EXCEPT the open book with link. This appears to be pulling a .png from the template resources folder, but there is no way to change it in the output settings within RH11 itself. Can I edit one of the Javascript files get it to pull a custom icon? Or am I stuck with the default icon? (In the image below, it's the third icon down.)Thanks!

I've skimmed through the forums and Peter G's site and not found quite the solution to this. I recently created a single TOC that I use by "reference" in other TOCs for custom output. The goal is to avoid having to manually update all the assorted locations.  This works beautifully for web output but I just noticed that it's not expanded for print output. I don't know whether I'm missing a step to tickle the print ssl to see it or if it's unsupported.The print output file definitely "changed" - the whole chunk I replaced with a reference TOC is missing now.  I have a simple workaround but really would like to know if there is a way to make this work. Screenshot attached of the source TOC and the two usage locations (one for webhelp and the other for print).😕😕

Hi,Is it possible to create a glossary from an imported word file? If yes, how can it be done?Urgent help required.

I have several PDFs in Baggage Files that are linked to topics in the Table of Contents.  When I generate the CHM file and 'View Results' I am able to pull up/access the PDFs with no problem.  When I go into the project folder and just double-click on the CHM file, I cannot pull up/access any of the PDFs nor can I access them in the product help.  Any ideas?  Is a setting "off" somewhere in my project?I am using RoboHelp 10.Thanks!

Hi Guys,I faced two strange problem:1. We generated Chinese CHM using Robohelp HTML 9 in Chinsese OS & Region, but the CHM glossary display rubbish when we open it in Chinese OS & Region (please see attached Glossary_in_Chinese_OS&Region.png). But it displays correctly under English OS, no matter English or Chinese Region (please see attached Glossary_Displayed_In_English_OS.png). And, in some computers, glossary didn't display (please see attached Glossary_doesn't_display.png), very strange.2.

I am having an issue in trying to publish to SharePoint. What type of Site/Library should I have set up to publish too? I have a Document library set up on my SharePoint site but when I try to test the connection, I get "Cannot contact site at the specified URL..." message. Can someone provide some details about how my SharePoint site should be configured?

Is there anyway to automatically apply a new Master Page to a snippet? The Topic Properties window (in a snippet) doesn't allow me to choose a master page.

I've been having problems with getting Robo Source to checkin. I'm getting a confirm pss file replace message. What should I do?

The first thing I need is a a quote for the upgrade price. Can anyone help me?Thanks,David ...

Hi I am using TCS 4.0, RH10.I am creating the ISF file, master page, skin, etc. for my team's use. While publishing to WebHelp, we always perform the following tasks in the WebHelp settings window for every project:In Content Categories > Content <default>, select Apply to all Topics and select the default master page (which is basically the only master page they have added).In Navigation, clear Search Input Field in Toolbar check box.In Search, select the Hide Rank Column in Search Results check box.Is there a way I can configure these settings in some file and share it with the team (along with ISF files, etc.) so that they don't have to do it every time? I agree that selecting and deslecting few check boxes is not such a major time consuming task. However, I am curious if I can avoid manual intervention here.Sreekanth

HiTCS 4.0 -- Using Word 2007 with RH10.I have a fair knowledge of importing FM to RH, but I am new to importing Word content into RH. I have used paragraph borders for some styles in Word. For these styles, I have created RH equivalents and mapped appropriately. However, when I import the content into RH, even the paragraph borders defined in Word appear as is. Paragraph borders in Word:Word RH Conversion Settings:WebHelp outputAny idea why this is happening? Please advise.Sreekanth

Hi there,I have recently upgraded from robohelp8 to robohelp11.Just wondering if it is possible in any way to change the default path where the project files get stored.At the moment it defaultly saves at 'C:\Users\username\Documents\My RoboHelp Projects'. Is there a way we can change this default path to a common location so that any user who logs into the machine can access the files.Cheers,Ankitha

Hi,I am using iFrames to supplement the original content of my HTML file with additional PDF material and have problems with the display of these iFrames within the CHM file. I am using RoboHelp HTML 10.Basically I created topics with text and a single iFrame per topic. These iFrames are intended to display handouts that we use for our training courses directly in the help system.Topic preview display as expected, i.e. with the PDF content actually embeded in the topic as desired. The problem I have is that these topics display differently once the CHM has been generated. On opening the topic, the PDF content displays in a separate Adobe Reader window, while the frame remains empty.Are there ways to get PDF things displayed as I wish in the iFrames ? Your kind help would be much appreciated.Thanks and Regards,Stephane

Has anyone come across BlackBerry 10 screen profiles and layouts?