RoboHelp

RoboHelp 7 HTMLVersion 7.03.001Generating in Flash HelpI would like to start by providing a little background. We have built many large projects in RoboHelp 6 over the years.  We recently needed to upgrade to RoboHelp 7.  In doing so, I have converted all projects to the new version.Previously, in RoboHelp 6, if I needed to create a new Topic I could either simply right click and create New Topic or even duplicate an existing topic and edit the new instance. I would use the default style sheet and template when creating or duplicating. This would create a topic page that was fully customizable (e.g., did not require a header, body, etc.). I could then drag the topic to create links to the page or even as Pop Ups. This worked flawlessly and was very user friendly!In RoboHelp 7, I went to create a new Topic with the intention of using it as a Pop Up and link to it on an existing page. Each new page I create, even when no template is selected and is using the default style sheet

We just upgraded from RH9 to RH11 and our Captivate videos now have errors "file or directory cannot be found". Any ideas?

It seems to only be an issue with the Chrome browser. The help works in both IE and Firefox. Since Google Chrome is a very popular browser and many people have it set as their default, this is quite disconcerting.I am using RoboHelp Version 9.0.2.Thank you.

Hello,I'm using the new Responsive HTML5 output in RH11. For some of my hyperlinks, I want to use a pop-up to display the linked topic. In the output, the pop-ups work, but they are automatically displayed using the phone layout, with the associated navigation buttons at the bottom, the help title, and so on. I don't want this - I just want a plain popup window. So, I tried to add a Screen Profile, set to 400 x 500 pixels exactly (thinking that this is bigger than a phone, but smaller than a tablet). I also added a corresponding Screen Layout. In the popup properties, I set the popup size to be 400 x 500 pixels. I guess there is something else I need to do to get this to work... but I don't know what that is. (I tried creating a new Window on the Project Set-up tab, and I tried creating a different master page. These things didn't work.)Can anyone tell me if what I'm trying to do with these popups is just a bad idea and it won't work well with certain browsers?Thanks!Alexandra

All of a sudden, the SharePoint RoboHelp version control "link" stopped connecting to the team's local versions.  Now, once we logout of RH, we have to redownload the SP version to our computers in order to continue working.  We are on RoboHelp 10 and did not have this issue previously.  We do not know what may have triggered it (perhaps an enterprise deployment of new security software?). Any thoughts or ideas on how to re-establish and MAINTAIN the version control connection?

If I am using RoboHelp10 and publishing to SharePoint, should I create the project in RH HTML or RH Word?

Is there a script patch for RoboHelp 9 so it can work on IE 11?

I recently had to reinstall RoboHelp V9 on my PC (got a new hard drive) and my laptop. When I went to create a print document from one of my help files, I got the message shown here.I have Word 2013 so I'm a little confused. This obviously has something to do with the fact that I had to reinstall RH, because I was able to create print documents with no problem before this. Can someone help me remedy this situation?Thanks Very Much,Dave

Feb 21, 2014Hi,I recently downloaded the RoboHelp 11 trial version at work, so I'm really new to this app. I am the only one using it, and if I can figure it out during the trial period, the company will purchase it.My biggest problem right now is styles. I am creating online help to attach to another application. I started from scratch - I tried importing from Word, but that created a whole lot of style nightmares. I used an existing RH template, created books and pages, put my content into design editor, but can't change a style so that the change is incorporated into my content. What's the trick?I've read so many help topics, but still can't figure it out. I tried changing the default.css, then highlighted the content and selected the changed style from Styles and Formatting. Nothing. I tried creating new styles in Styles and Formatting, highlighted the text, double clicked on the new style to apply it...and Nothing.What am I missing here? How do I create and/or change styles so the

I am making a multi-screen HTML 5 help project.  We want to add videos.  Right now the videos are mp4, but really we could convert them to anything.  I want the videos to appear on the page at a nice small specified size.  That I can do.  However, I want the user to be able to expand the video to a boarderless full-screen size, similar to Youtube videos.  I can't find any option to add a full-screen button to the video player.  Can it be done in Robohelp?  Do I have to buy an external video player?Thanks.

Hello guys,i have a problem with importing word-documents to RH11. It is not a problem with the process itself, but with the settings. After importing the documents to RH11 the image quality is absolutly messed up. The resolution is not even half of the original and its blurry. It seems to be that RH11 only takes a "screenshot" of the picture within the word document instead of importing the original high quality image.I am generating a manual and therefor im going to export the project as WebHelp Pro. My inconvinient solution is to export the high quality images from the word document manually and replace the messy pictures in the WebHelpPro folders. As you can imagin this is going to take a lot of time and resources while the project is getting bigger.Hopefully you can help me.Best regards from Germany and please pardon my English 🙂

Does anyone know if it's possible to set a topic or file to open in a new browser tab? I know you can set it to open in a new window but my users want it to open in a new tab.ThanksMike

Hi, Gang!We have a large project file that's been maintained seeming forever. It's probably nearly 8 years old and has been upgraded through four or five versions of RoboHelp. To take advantage of some downtime in between versions, we decided to create a fresh project and import all of the content from the age-old project file into a new, pristine project file. Very briefly, the process was:Create a new project and define a folder hierarchy in the Project Manager to match the original project. That is, create empty directories in the proper hierarchy for the project.Import one folder at a time, beginning with the lowest levels of each branch and working through the project.This worked really well except for about 30 broken links. Further investigation refvealed that the broken links were caused by files that imported but did not show up in the project manager because the fpj files didn't update. I can manually import the missing files and one-by-one, the broken links disappear. But, be

New to using Robohelp 10Error Message

Does anyone have any experience using GitHub with RoboHelp? I don't plan on setting it up to use the RoboHelp UI to check individual topics in and out. I just want to check out the entire project. If anyone has any experience with this, any tips would be greatly appreciated. Also, can anyone please tell me which files to exclude when checking in the project? I know you're supposed to exclude the .cpd file, but I think I read that there are others. Unfortunately, I can't find the thread where this was discussed. Thanks.

I'm trying to get RoboHelp 9 set up with Subversion. Thus far I'm using the RH UI to do everything, but I've seen posts from others saying they check the entire project in and out of source control. Can comeone please elaborate on how that works? I know that there are some files that you don't add to source control, such as the .cpd file. So how do you set everything up? Are you checking the folder that contains the project in and out? If so, how do  you omit the files that are supposed to be excluded?

Using Robohelp 10: When the help file is opened from application, the correct help page is shown on the right hand side but in the Contents panel the Title page item is selected. The content panel does not work.

Cannot find any info online or here at Adobe. Here's what I'm interested in finding out: What is the best way to manage multilingual help projects? I saw a topic on creating multiple TOCs, and one example (in the RoboHelp help) mentioned different languages. So I have four different TOCs, in four different languages. But I can't seem to generate a WebHelp that allows me to deploy the French TOC (or glossary or index). The control pane with "Contents, Index, Glossary, Seaarch" links are all in the various languages, but the TOC is the "default" English TOC. Is there a way to specify a different TOC based on which language one pulls down? (Should be....) Am I supposed to use conditional text to make this work? For those who have created multilingual help systems before, would you even recommend doing it this way? Or do you simply create a spearate project for each language? What's the easiest/best method of managing a help system for multiple languages?

Anyone know if I can permit another machine to use my Robohelp license simply to build the help at the command line in an automated build environment? By this I mean, I want to continue having robohelp installed on my machine for my authoring use and ALSO have my same robohelp instance installed on anothe machine in our continuous integration environment so that my help files can be built automatically (command line builds only) as part of our frequent application builds. I hope this makes sense! thank you in advance for your help

I'd like the Word docs to be part of my RoboHelp project and list them in the TOC. In other words, I don't want to link to Word docs in another location.

After upgrading from a very old version of RoboHelp to RoboHelp 11 I found that the text formatting was lost in the compiled help on all topics that hadn't been edited in RoboHelp 11. How do I restore the formatting for all topics in the compiled help without editing all 339 topics?

Hi,I am trying to get RoboHelp 11 to generate a pdf from a linked framemaker project. But I keep getting a error pop-up stating that robohelp can't find a Mircosoft Word installed on my system.I don't use any word files in the frame maker project.And when I try to make the PDF dircetly from framemaker there is no problems with not having Microsoft Word installed.Thanks for the help Alex

Is there anywhere that I can download RoboHelp 9?  I have my serial numbers, but I can't seem to find my installation media.

I'm trying to install Robohelp 10 on a window XP SP3, but the process stops at 51%.  The remaining time for the installation keeps increasing, but it never ends.I don't get any error messages and I've tried to stop all McAfee product during the processIs there a way to get only the MSI files to proceed with the installation, since I'm trying to package it as well for a silent installation.But for now a regular installation doesn't work

Hi,I used to create a multilingual project in RH8 few years ago but can't read the files anymore. Could you give me advice so that I could rebuilt a multilingual project quickly. The procedure in the online help is too short and I fail when following it.Thanks in advance.BRSandrine