RoboHelp

Hello!I zip and email my HTML outputs to a client. Unzipped the file size is about 4MB. For whatever reason when the client unzips it, it becomes 10 times bigger (if not more). Does anyone have any idea on why this happens? Thanks in advance.

Hi Is it possible to copy the links from the mini TOC and use them to link to a place in a topic? For example: http://showmethedemo.com/Compass_Travel/human_resources/attendance.htmIn the mini TOC right click 'Unauthorized Absence'Select 'Copy link address;Paste the URL into a browserBrowser takes you to the 'Unauthorized Absence' section of the topic rather than saying it's forbidden Cheers

Hello everybody,I have a RoboHelp 2020.7.46 and I need to insert my society icon in the web page as in the picture attached.I tried to see the skin properties but I didn't find an option that works correctly. Could you help me? Thanks in advance! 

I took a .chm project that was created and updated in RH9 (to which I no longer have access, thank goodness) and was going to convert it to RH2020, because that is what I use for all the other help. I read that I should go through RH19, so I downloaded Update 14 of RH2019. Opening the .chm that generates produced a script error on each page that I try to open. Reading other users' questions in this forum leads me to believe that the answer is to download Update 12 instead of Update 14. Is that correct? Any other option? Thanks.

HelloI have noticed in RoboHelp 2020 (version 2020.8.34) that, when I do a search in the Contents panel, RoboHelp does not return the entire list of results. I have a very large project, and a search that should return 207 topics only displays 50 topics. Does anyone know if there is a limit to the number of topics that will appear in a Contents search? Thank you for any insight. 

I have added a related topic control in the Robohelp topics. It shows the pop-up menu in the preview mode, but after generating the output only the Related Topic button gets displayed. On clicking this button the pop-menu does not get displayed. Can someone help to resolve this issue?

Robohelp 2020 topic page showing up as html instead of the acrtual content. Here is what I'm seeing: {"error":{"code":"activityLimitReached","innerError":{"code":"throttledRequest","innerError":{"code":"quota"}},"message":"The request has been throttled","retryAfterSeconds":328,"@error.X-ClientErrorCode":"quota"}}<html xmlns:mso="urn:schemas-microsoft-com:office:office" xmlns:msdt="uuid:C2F41010-65B3-11d1-A29F-00AA00C14882"><head><!--[if gte mso 9]><xml><mso:CustomDocumentProperties><mso:_dlc_DocId msdt:dt="string">AP256XAP2PFD-163404756-3297</mso:_dlc_DocId><mso:_dlc_DocIdItemGuid msdt:dt="string">9418e0d0-9145-4891-bb15-c2b9173bc25c</mso:_dlc_DocIdItemGuid><mso:_dlc_DocIdUrl msdt:dt="string">https://biamp.sharepoint.com/customerexperience/documentation/TPubsHub/DocDev/_layouts/15/DocIdRedir.aspx?ID=AP256XAP2PFD-163404756-3297, AP256XAP2PFD-163404756-3297</mso:_dlc_DocIdUrl></mso:CustomDocumentProperties><

Hi,I have created a project in Robohelp 2017, but i am unable to generate Webhelp, Responsive HTML 5, Flash help etc outputs.The project gets hanged up and two files $rhvariable.htm and other with some Map file name gets created. in the project folder.Please help.Regards,Richa Arora

Using RoboHelp version 2020.8.34When generating a Word output is there a way to select a  .docx with a macro or a .dotm?Is there a way around the restriction, other than keeping my macros in the Normal template?Thank you.

Good morning,I have a RH 2020.7.46 and have created a new TOC with the "autocreate TOC" options, flagging both the options "Delete current TOC before creating new" and "Create TOC pages for bookmarks". For only one TOC there is a red cross on the left that indicates Missing TOC links.Could you please help me to solve the problem? Thanks in advance!

Is there a difference between "Publishing" and "Generating", zipping the result and installing the content on a web server?

Hello there,In the Responsive HMTL5 output, only the first  “book” in the TOC is visible when viewed from a laptop or smaller screen. You have to click the first book to show all the other books. All books are at the same level as shown in the source files in Robohelp. This issue doesn’t occur on bigger monitors. It also doesn’t occur in all of our online help projects: just two of them. There were no unique settings in the TOCs in either of these two projects that I know of.Additional info:We’re using Robohelp 2020 8.34It’s not an issue with the skin: I replaced the skin with one that I know works and that didn’t fix the issue.Thanks in advance for any insight!Dawn

I have managed to successfully translate a RoboHelp project by exporting the files and importing them again.  I'm now attempting to link to the translated project from the next version of the English. It allows me to select the check box to link it and then select the rhpj file. However, when I click Done, RoboHelp goes blank and hangs.  I have tried several times and even left it for several hours but I can't get it to work.  I'm am linking to the rhpj of the translated project and not the English version which I assume is correct?  I'm using RoboHelp 2020.7.46  

Are you able to co-author 1 RoboHelp project among 3 people using Dropbox?  If not, what is the best program to use?

Hi! I have three RoboHelp 2020.8.34 projects. Each project contains hundreds of links to different libraries in SharePoint. The problem: the %3a symbol (:) is transformed into a %25a symbol when HTML and .aspx Output is created. For example, For some reason, RoboHelp is changing the %3a symbol reference in the URL to a %25a, which of course breaks the links. Can anyone shed some light on this?

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Hello, Is there a way to remove the header from an HTML5 output (RH2020)? The charchoal_grey skin works for what I need, except for the header, as the content will be embedded into another website. I tried to follow instructions on an older post (linked below) but the scss file appears to have been updated and the line numbers provided in the answer for that post are no longer applicable. https://community.adobe.com/t5/robohelp-discussions/is-there-a-way-to-remove-the-header-desktop-completely/m-p/8091667

When I generate a Help file and choose any of the skin selections (I want to use Charcoal Gray), the resulting output always is the same. I get a bright cyan blue header with white text. I tried choosing New Frameless Skin > Dark to see if the output generated was different. It was not. Why do I get the same result? Please help.

Hi, Is there a way to get a complete html file out of robohelp, which includes even the styles?Because we need the output to implement it into another system (Atlassian Confluence), but the css styles and the pictures are not included there.References are not possible unfortunately.

RH 2019 was workng fine this morning.When I click C:\Program Files\Adobe\Adobe RoboHelp 2019\RoboHelp.exe, it DOES launch but does not display on the monitor. If I check in Task Manager it says it's running. Also, if I toggle (alt+tab) I can see the launch page is there but cannot get it to display.NB - I downloaded 2020 earlier this year but don't use or have a license for. This is now trying to be the default app for RH. Have rebooted the PC with no success. Any ideas how to fix this?   

Hello,we would like to use the functionality in RoboHelp to include oder exclude content from the output depending on filter criteria. These criteria habe to be included in the URL when calling the help 'website'.So, first I create a tag (Is this really a contidional tag? Isn't it just a mark, as long as it isn't connected to a condition like 'if set, show/hide something?). Let's name it 'test-tag'. I put it into a group called 'mytags'.I the apply this tag to a block of content.And now?Do I have to set up a Dynamic Content Filter? I don't want the user to have to choose the filter.Do I have to set up a Condition Expression now? How would the output get to know what to do with the marked content (include/exclude)? If I do that (e.g. set 'exclude' for my tag), the content is always excluded - but I want to have it excluded only when the tag ist called via the URL. Seems the wrong way.The docs say, there is a way to call a 'filter' via a URL: url?f=taggroup:tagnameThis only refers to the

We wondered why an internal link (from one sub-page to the other) ended in not showing the 'frame' (navigation, header) but just the page content ('Frameless' output profile). We realized that RoboHelp adds a '?rh_skin=false' to the link which has this effect. Why that, how can we avoid that? Accessing the same page via the menu shows the normal page in it's 'frame'.

Hi,I already found some community articles regarding that issue, about two different paths and thumb.db.Nevertheless, I always get this error when I want to publish a word document. Are there some more ideas?Additionally, when I open the generated word file, it says that it is corrupted, and word need to repair the file. Whis is finished soon. But is it normal or do how can I find the problem in Robohelp which corrupts my file?Many thanks for your appreciated ideas.

Hi, i am looking for a solution how to color new/changed content in a topic during output in Robohelp.The idea would be to automatically find and color all new added content based on the creation date. For example in the output of next month, I would like to color all new/changed content that has been changed during this month. Process should be managable automatically.

[Moderator - moved from old thread to its own]   Hi @Captiv8r (Rick),I am resurrecting this post from 7 years ago 😁I'm having problems with formatting with breadcrumbs. I would like the formatting to be synonymous to the picture that you included above where the subtopic page I am on is in black text and the parent page of that subtopic is in blue text. This way the user knows that the parent page is a link that they can visit.I tried following @symmetricalMan's steps but was not having much luck... I was wondering if you have any advice 🙂Thanks!