RoboHelp

After generating the chm file, I noticed that some of the numbering font sizes was not the same as the text font size. Some of it appeared correct tho. For example, on one page it would like this:The numbers are bigger than the text. But on other pages, the the sizes would be the same. What is causing this to happen and how do I fix it?

When Generating Responsive HTML5 in RH19, I click on the Browse Sequence and the dropdown list is blank. I've created it and saved it multiple times but I can't get it to appear so I can generate it. What am I doing wrong?

Hi,I am using:- Robohelp 2020 (2020.7.46)- Frameless preset for my output of the project- I set 5 groups for my Dynamic Content Filter.Is it possible to set Robohelp in such a way that, when I chose option 1 from my 1st group of options, then unrelevant options from the following groups (2, 3, 4, 5) will desapear? Could you advise if it is possible and how, please? Thank you very much for your prompt responce.Regards,Luke

Do we have an option to export all html pages in the project as a whole after generating the responsive HTML5 rather than printing each of them?

Hello,I'm using RoboHelp 2017 (13.0.2.334).When I create a Word output, the output does not follow the style sheet that I selected.For example, it changes all of the body text from Verdana to Times New Roman. Even if I select 'Use the project's CSS styles', the font is Times New Roman, not Verdana as used in the online output.I have used the same style sheet for years, and the last time I created Word output (November 2018), it worked correctly. Do you have any ideas what could have changed or what I can check to fix this?Thanks,Julie

Quote-enclosed search works in Responsive HTML 5 output (Azure_Blue skin) for our merged output generated with RoboHelp 2020 update 7. It no longer works in output generated with RoboHelp 2020 update 8.  Running Windows. Installed and upgraded all existing projects from update 7 to update 8. Generated output and discovered that quote-enclosed search no longer works - the searching icon (default four square animation) just perfoms its animation and no searches are returned.Created all brand new output definitions in each project, as well as all new (re-downloaded) Azure_Blue skins. Same result. 2 errors are reported if I open dev tools in my browser: Not sure if those layout.min.js warnings are an issue either.  Thoughts? 

Hello,         Sometimes, there are lots of dissimilarities in font size and font type when we take content from other sources. Is there any way to convert the whole robohelp file into one font size and font type? I am using Robohelp 2020 version 8. 34. Thanks. 

I have 2 questions.WatermarkI use the watermark option to mark draft pdf documents for review, however we've found it to be too dark at times. Is there a way to set it so it is lighter in color or more transparent? I looked through the CSS, but I didn't see any style that was obviously for a watermark, and I don't see any settings about it in any of the preferences menus.  Page Wrapping in TablesI created a binder class that I wrap all the sections I don't want split between pages. It is a pain to set up for new topics because I have to go into the code and enter it all manually, but once it place it doesn't need much upkeep unless topics are eventually split into two or more topics. I put an example of the CSS and how I use it in HTML below. It may not be pretty, but I'm still just learning coding and it works.CSSdiv.binder { page-break-inside: avoid; }HTML example<div class="binder"> <h3>Something Cool</h3> <p>Some text about the cool thing.&lt

I am importing a FM (16.0.3.979) book into RH (2020.7.46), publishing with a custom skin using the Frameless output preset. Everything is looking pretty good with one exception: in my topic pages, any text tagged with an index marker in FM is a light gray in the final product.  I can't find a setting which controls this behavior so I can fix it.

I'm currently on my second evaluation of RoboHelp 2019 (new interface)-- I checked it out when it first came out, and it was missing so much functionality that it simply wasn't usable for my team. Things are definitely headed in the right direction, but I'm still stumbling over some curious issues. This particular one is a deal-breaker if I can't get it sorted.In previous versions, when I created a PDF, it could be built exactly according to the project TOC, thanks largely to the functionality on the second page of the layout properties window, where I could control the chapter layout. This meant that I was able to have topics at various levels, and to include TOC book titles as headings where appropriate. In version 2019, this ability seems to have disappeared. The PDF ends up being a flat list of topics. While they're in the order dictated by the TOC, they're all at the top level. This renders the output essentially useless as a user's guide.Am I missing anything here? If not, looks

Hello,         My supervisor has given me one RoboHelp file. I got it from the download section. I cut and paste it inside the one-drive, document folder. RoboHelp project files were there. I pasted it there. I try to select the output folder, but it denied selection and showed failed word output generation. Note; I am using RoboHelp 2020 version 7. 46 and word 365 version.Thanks.  

Hi,I have a strange issue with the last deployment of RH project to AWS.The links of the topics are being downloaded instead of being open i the browser.Do you have any idea how to solve it?Steps to reproduce:go to: help.english.comOpen Pearson English Connect> Get Started> open any Topic e.g. Before BeginExpected behaviour - link opens the topicActual behaviour: The HTM file is being downloadedThe generatesd output shows some errors, but preview works well on local machine

Hi..When i create link in my computer I: drive and hyperlink all the content it works fine. But when i send it to sponsor who do not have access to my I: drive they are not able to open the Link.  

I am new to Robo Help and attempting to use the Robo Help publish function to place my files on a server to test.  Several of the projects I am working with were created prior to Robo Help 2019.  I have updated with no issues but when I go to publish I can't find any preexisting publish profiles.  Does that mean that prior the files were probably copied to the correct location and not published?  Also, to my understanding Generate is used to test locally and Publish is used to deploy the files.  Is that understanding correct?  Lastly when Help is called does Robo Help add any additional parameters to the pathname that are displayed in the URL?  I have read the Publish section in the User's Manual but if anyone has addtional references to suggest, please do so. Thanks

I use a "story" structure where only the first topic is in the TOC and the following topics can be browsed with a "Next" button. Now I noticed that I cannot link an index term to a topic that is further down the line. Even though the topic is in the output and all links wirk perfectly, it will simply not be displayed in the index. However, if I add the topic to the TOC, then the index term is displayed. Is this observation correct, and if so, is this regarded a bug or a "feature"? Robert

Hello,            I have created one document, that consists of some pages, I want to import all the word pages and output in pdf, word, and HTML format. But after giving all the settings on output preset. it didn't show in the output file. However, when I type a new topic on the authoring pane, I can view it as an output file. So, how to import the word file and convert it into a suitable output preset? Thanks. 

Any suggestions as to methods to make screen shots used as images in Robo Help 2019 appear more professional and consistent?  I only have access to basic graphic tools (Paint and other defaults supplied by Microsoft). I have been capturing the screen shots then importing them into Paint.  Any pointers would be appreciated. thank you

I have upgraded my projects to RoboHelp 2020.7 and plan to use the Frameless layout with a customized Studio skin (let's call it Studio-custom). In the Mini TOC, is there a way to change the bullet that's used to mark the current heading? In the attached screen shot, you can see that the bullet is a dark blue. I assume this is coming from the Theme Color for the skin (#00477B in our case). Is there a way to make that bullet a different color without changing the overall theme color (to use an accent color, for example)? Is there a way to use a different indicator altogether? In the skin settings (Topic Page > Mini TOC), I see something called selected-pointer which seems to be the bullet, but I don't see a way to change the color or the character. (Changing the Font Color for it had no effect in the output.) I see that there's a file called dot.svg in the /publish/skins/Studio-custom subfolder but it looks black, so I'm guessing that RH applies the theme color to that

Hi all, running Robohelp 11 on a virtual machine, which ports must be free, that the license check is working? Or is only normal internet access neccassary that this is working? best regards 

RH 2020.7.46, Frameless layout, customized Studio skin Is it possible to create your own home page to replace the Studio skin home page? I see two options in the layout settings:Select "Use skin home page" on the Layout tab. This gives you a series of tiles for the top-level heads, plus a prominent search box, background photo, etc. See the attached Studio_skin_home_page.png file for an example (I had to make it super-generic so I don't reveal too much 🙂 ).Deselect "Use skin home page". In this case, the help will open on the first topic in your table of contents. This option gives you the usual structure of a topic page with the left and right panels, and the search icon in the header. See the attached topic_page.png file for an example (again very generic). The project I'm working on has about 25 top-level heads, which is a lot of tiles to show on the home page. Is it possible to design and create a new home page that does show any tiles but still preserves some of

Good afternoon,  I am facing a problem with using Rohelp at my organisation. Maybe you could help me. We are using Robohelp 2019 (together with Smart SVN, but I don't think this is relevant).  Yearly we make a new project by copy paste the project of the previous year and change the dates in the relevant files. This time some issues came up. We had problems with the variables. That problem is fixed eventualy by someone at Adobe. But now the styling seem to dissapear when I generate an output. The CSS files are coming with, but there is a lot missing in the htmlcode of the topics (in the output file) (see the attached images). Someone at our ict-department said to me that there service is looking for <div class="topiccontent"> within the html tag and using that part. And that part is now missing, so the topics are not showing at their end.  Where can I add this in the outputscript or somewhere else? I cannot put it manually in each topic, because

My colleagues and I are currently using RoboHelp 2017, version 13.0.0.257, on-premise. We are not yet in a cloud-based environment. We are using version control with SharePoint. Is it at all possible to upgrade to the latest version of RoboHelp? What do we need to have in place in order to upgrade once we do move to cloud-based services? How are version control files maintained?

Hello All, We used to work in 2019 Classic with 1 parent and 32 child projects. We had the following (bold information) redirect housed in the parent:The redirect is housed in this topic.It is in the <head></head> and points to /mergedProjects/Welcome/Welcome_1.htm My question is, is the redirect necessary in RH2020? I upgraded all our information to RH2020, when I did a test publish, it seems as if I get stuck on the Welcome page. Any process I select flashes the redirect code (from above) before showing the Welcome page again?  

Hello Team,I am about to publish content in Zendesk from RoboHelp and have the following questions. Could you kindly have a look at it and provide me with a solution?If I publish the content in Zendesk, where the content will appear?Can you provide details on how to publish the content in Zendesk at a particular location? Thanks in Advance,

We have installed Robohelp 11 on a Windows 10 desktop and need it for a legacy system. The desktop is now to be virtualised. How can I ensure that the Robohelp 11 licence will continue to work after virtualisation?Thanks for your help 🙂