RoboHelp

Hi folks, I recently updated a project from RH9 to RH2020.7. I'm having an issue where, when I call an index from our program, the CHM opens and highlights the correct index entry but doesn't display the content the index refers to in the main panel. The user has to click the "Display" button to view the refered content.RH9 CHMs highlighted the index entry but also displayed the content it referred to in the main panel. I'm not sure if this is a settings problem or a change in behaviour from RH. The CHM is located in a directory on the users local machine so it isn't a network issue. Any insight would be appreciated.

goodmorning, I am writing to you as we are unable to import xliff files in RoboHelp 2020, despite having followed the instructions in Adobe guide. Specifically, we created  the Translation Folder within the project and inserted here the translated xliff files. Could you help us? Thanks in advance

I've been trying for several days now, to activate. Chatting with support, validated, that I do in fact have a valid activation key. After 45 minutes of back and forth they said they cannot support me, and directed me to a couple of web pages. Truly.... frustrating. Error descriptions:A) When starting the app:"The serial number xxxx is already in use by the maximum allowed computers. You need to deactivate another computer within 18 days to use this product."B) When attempting to activate:"We are unable to validate this serial number for Adobe Robohelp 2015. Please contact Customer Support." I've logged into my Adobe account, found that there are ZERO products activated, so I'm unable to deactivate anything there. Thank you for any assistance. The lack of phone support was suprising, as Adobe use to do so to great effect.

Good afternoon, I am writing to you because I am trying to delete one of the two search boxes from RoboHelp 2020 project from HTML5 output (see attached file), but without success. Can you tell me if there is a way to do it? I tried from the Skin but I can't.Thanks in advance!

We recently started working on a new project where the documentation was created in Confluence. However, we use Robohelp 2017 for our documentation needs. Is there any way to import the documentation from Confluence to Robohelp without having to a manual migration?

In case I'm totally missing something, when you have a frameless output and you have what Adobe calls Header links (Features, About, Feedback, by default). I was having problems making these work and wondered if you needed some special type of URL for it. It just sticks the URL you enter (for example About.htm) on the end of the current URL you are in... and if you are in a folder, where this page isn't stored, then, you get page not found.I thought maybe I'm doign something wrong but I just got a new copy of the Compass Travel sample project and built it without any modification to the Studio Frameless and the same thing happens:Features for example:Points to a topic on the "top level": when you build, if you are in another page on the top level, this works: But if you are not, and you're in a folder, it doesn't because it just sticks the URL on the end of the current folder:This seems like a big flaw to me that is probably already known. I couldn't find any other subjects o

In RH 2020, I am importing .fm files from FrameMaker 2020. The text comes in as, say, Arial 8pt. I want it to be Palatino Linotype 10 pt (my Body style). When I select multiple paragraphs to which to apply Body, only the first paragraph changes to PL10. The other paragraphs remain at Arial 8. I need to select each paragraph and individually apply the Body style. What am I missing?

I have seen advice given in a few blogs to refer to the RoboHelp 2020 Sample Project. Can someone please advise how I access the sample project in version 2020.1.54. I cannot see any link in the Help menu item and am at a loss as to where to locate it. Thanks.   [Moved from Using the Community (which is about the forums) to a better forum... Mod][To find a forum for your program please start at https://community.adobe.com/]

We have several plugins working in C++ with Autodesk 2016 so now wants to have these plugins working on Autodesk 2022 by upgrading Autodesk version. Please share the complete procedure for this.Please share complete details of Autodesk Revit tool. 

I'm using RoboHelp 2015 to create a .chm file that is called from within our application.  Yesterday our company pushed Windows Security update KB5011485 to our Windows 10 laptops, and now the help file has major issues.  (I have proved this update is the cause, because I was unable to temporarily uninstall it, but my company will be pushing it back onto my machine any minute now!)The file still opens but the formatting of the text is wrong in some places, graphic images and .shg images do not appear at all, and worst of all, after looking at one or two topics, it goes into a Script Error "loop" where an error message is presented and you can't get out of it (multiple error windows keep appearing after you try to click out of one).  Apparently the RH2015-generated chm runs a lot of functions that Windows has deemed insecure.Would updating RoboHelp fix this?  I greatly appreciate any ideas.  We have many clients using our product who rely on the help, so th

So sorry for such a dumb question, but there's no easy way to "open or export" an existing project without all the mess is there? What I mean by mess is that, we have so many folders, files that I know we don't need from the past at the "project level" directory where the .rhpj file is located. I mean I inherited so many files and I don't want to pick and choose what to delete from that folder/level. All I want is the ability to "start clean by opening it up (which I can), and export a new fresh clean files." Is there an easy way? Thank you all so much!

good morning, I am writing to you because, after modyfing a project, I sent the zip to a collegue of mine, who opened it locally and had some viewing problems. In particular, he cannot see margins and the font correctly within the project. It's no the first time we've shared zips, but it's the first time I've changed the text margins.We both have RH 2020 and view the content with windows 10.Could you help us?

Hello Everyone,Does anyone know the character limits for styles when starting a new topic?I am attempting to create Responsive HTML output by linking a Word document. One link to a Heading 2 style in my output navigation pane was broken and did not work, but the output did produce the HTML output. The navigation pane indicates the faulty link does indeed have the correct link address. I experimented a bit and shortened the title, relinked the Word document (started over) and the link in the navigation pane worked great.It appears the problem was the length of the title. I would like to communicate to our content producers to not create titles of excessive character lengths.Does anyone know what the character limits are?Thank you,Ken

I have a frameless output. I have about 10 chapters in the ToC that show up correctly on the landing page. I want to hide a few of them on the landing page but still have them show up in the toc in the left navigation.Is that possible?The hide in Toc option in the ToC properties hides it at both places the tiles/landing page as well as the ToC.

I have a frameless output with 10 tiles and each tile having an image.I have an assets > images folder that holds the 10 tile images png files.I am managing the tiles from the ToC. When I refer to the tile image from the relative folder for example /assets/images/image1.png the image shows up correctly in a local output. However, when I move the output to the web server the tile image doesn't show up.When I refer to the tile image with an absolute path ex/- https://server/assets/images/image1.png then the image shows up when I publish the output to the web server.Any idea why would the relative path now work from the server and work from a local output?

Hi there,I'm running Robohelp 2020.6.76 and I've created a parent and 2 children. Is it possible to create a pertext link between the 2 children?  I have an abbreviation list in 'child A' that I reference in 'child B'. I'd like to add a hypertext link in 'child B' to the abbreviation listing in 'child A'. Is there a way to do this?Thanks,Carmela Wilbur

Hi, Is there a way I can export the Find and Replace results to a file (csv, txt, xls or any other) with RH 2020? Thank you

Good morning, I am writing to ask you how I can change the edges, specifically increase the right edges, of the topic. I tried using the Master Page but I failed.My goal is, once the HTML 5 output is generated, to display the text on the left, leaving a blank space on the right.Thanks in advance Elisa

Good afternoon I am writing to ask you if there is the possibility in Robohelp to customize the templates of the tables to be inserted in the text. I tried through the content properties of the tables, but I failed.

I use Robohelp 2019 (not classic).I would like all topics when publishing to contain the script <script type="text/javascript" src="../../ehlpdhtm.js"></script> in the body like in Robohelp 2019 Classic. The intent is that some development has been done in the ehlpdhtm.js file and I would like it loaded in all topics.

I think I remember why I stuck with the Classic version of RoboHelp 2019.  I need to use RoboHelp 2020 for a new frameless HTML project because the skins etc seem better. So, I'm just looking now at converting existing white papers we put out in RoboHelp Classic 2019 to RoboHelp 2020 "while I'm at it" "in the off chance we can be done with Classic" and I'm coming up against all types of problems. Background: We store source in HTML just because I don't trust anything else and it also enables me to convert different content to different systems easier (through translation software, to other outputs if needed). I have been burned by having source be proprietory file types in the past and I don't really want to have all this managed only in Word because that always leads to problems converting back to anything "clean" in the future. So, we have RoboHelp projects set up with htm files and output them to Word >> onto PDF... for this particular type of document. I'v

Hi there,I'm working on Robohelp 2020, I have added conditional tagging for two of my contents and used Frameless and PDF outputs to execute, but the output looked different. I have applied conditional tags for a para and 2  points of bulleted lists but the content in the bulleted lists were removed and the bulleted lists icon appear in the output. I have attached the screenshots, please help me to fix this issue.

My RH2020 project includes a glossary with roughly 200 topics, all of which have at least one keyword entered in the Index section of Topic Properties. When I view the Index panel in RoboHelp, the keywords for all the glossary topics appear as expected. However, when I generate WebHelp that includes the Index and view the output, none of the glossary keywords appear in the Index. The rest of the Index entries are intact, as far as I can tell (there are hundreds of them). I have generated iterations of this project many times in the past without encountering this issue. The glossary topics do appear when I use the Search panel to find them.  Anyone have advice on why this is happening and what I can do to fix it?

I am new to RH. I created a CSS file that works just fine in HTML output. The CSS file uses many variables. I came to the conclusion that RH does not use the CSS as written. When I generate an HTML output and inspect the CSS file embedded in its assets folder, I find that all the variables have been replaced with their values, which is fine. There were other simplifications. SO, I replaced my original CSS file with the one embedded in the HTML output, and then generated the PDF. In this case, most of the styling was as expected. The notable exception was lists and a few issues inside tables. SO, (1) why can't RH use my CSS file as is and generate a PDF that agrees with the CSS? (2) I noted that the content shown in the RH editor looks fine with all the correct styling, including the lists. SO, if RH can display my content styled correctly in its own editor, why can't it do the same when it generates a PDF? At the very least, I would think that RH would preprocess th

Hi, Everyone. I'm trying to remove styles from text. Example: h3 or "disc" (bullets).  I've tried: In the Styles Menu I try "none" but that doesn't work.The "Clear Formatting" button in Content Properties. But that doesn't work either. Are those commands malfunctioning? Aren't they supposed to remove the styling?  My workarounds:  I end up either just cutting the text and pasting it back via "paste text only" (ctrl + shift + v). Or I delete the style tags in code view.  At least when removing "disc" style, I can expand the Bullets button and choose "None," and that works fine. But what about the rest of the styles? Thank you!