RoboHelp

Good afternoon I am writing to ask you if there is the possibility in Robohelp to customize the templates of the tables to be inserted in the text. I tried through the content properties of the tables, but I failed.

I use Robohelp 2019 (not classic).I would like all topics when publishing to contain the script <script type="text/javascript" src="../../ehlpdhtm.js"></script> in the body like in Robohelp 2019 Classic. The intent is that some development has been done in the ehlpdhtm.js file and I would like it loaded in all topics.

I think I remember why I stuck with the Classic version of RoboHelp 2019.  I need to use RoboHelp 2020 for a new frameless HTML project because the skins etc seem better. So, I'm just looking now at converting existing white papers we put out in RoboHelp Classic 2019 to RoboHelp 2020 "while I'm at it" "in the off chance we can be done with Classic" and I'm coming up against all types of problems. Background: We store source in HTML just because I don't trust anything else and it also enables me to convert different content to different systems easier (through translation software, to other outputs if needed). I have been burned by having source be proprietory file types in the past and I don't really want to have all this managed only in Word because that always leads to problems converting back to anything "clean" in the future. So, we have RoboHelp projects set up with htm files and output them to Word >> onto PDF... for this particular type of document. I'v

Hi there,I'm working on Robohelp 2020, I have added conditional tagging for two of my contents and used Frameless and PDF outputs to execute, but the output looked different. I have applied conditional tags for a para and 2  points of bulleted lists but the content in the bulleted lists were removed and the bulleted lists icon appear in the output. I have attached the screenshots, please help me to fix this issue.

My RH2020 project includes a glossary with roughly 200 topics, all of which have at least one keyword entered in the Index section of Topic Properties. When I view the Index panel in RoboHelp, the keywords for all the glossary topics appear as expected. However, when I generate WebHelp that includes the Index and view the output, none of the glossary keywords appear in the Index. The rest of the Index entries are intact, as far as I can tell (there are hundreds of them). I have generated iterations of this project many times in the past without encountering this issue. The glossary topics do appear when I use the Search panel to find them.  Anyone have advice on why this is happening and what I can do to fix it?

I am new to RH. I created a CSS file that works just fine in HTML output. The CSS file uses many variables. I came to the conclusion that RH does not use the CSS as written. When I generate an HTML output and inspect the CSS file embedded in its assets folder, I find that all the variables have been replaced with their values, which is fine. There were other simplifications. SO, I replaced my original CSS file with the one embedded in the HTML output, and then generated the PDF. In this case, most of the styling was as expected. The notable exception was lists and a few issues inside tables. SO, (1) why can't RH use my CSS file as is and generate a PDF that agrees with the CSS? (2) I noted that the content shown in the RH editor looks fine with all the correct styling, including the lists. SO, if RH can display my content styled correctly in its own editor, why can't it do the same when it generates a PDF? At the very least, I would think that RH would preprocess th

Hi, Everyone. I'm trying to remove styles from text. Example: h3 or "disc" (bullets).  I've tried: In the Styles Menu I try "none" but that doesn't work.The "Clear Formatting" button in Content Properties. But that doesn't work either. Are those commands malfunctioning? Aren't they supposed to remove the styling?  My workarounds:  I end up either just cutting the text and pasting it back via "paste text only" (ctrl + shift + v). Or I delete the style tags in code view.  At least when removing "disc" style, I can expand the Bullets button and choose "None," and that works fine. But what about the rest of the styles? Thank you!

I have RH 2017 (latest), but I'm re-trialing RH-2020 to see if the printed manual generation is better or at least the same in RH 2020, Update 7. We have a large help project that in RH 2017 we generate by sections into .doc files and then post-process the doc files prior to public consumption. We generate by sections because our project is too large to generate everything in the TOC in a single go as MS Word typically hangs at some point, possibly from memory issues. Anyway, in RH 2017, you can choose a part of the TOC as your "Chapter layout". This is what we've done. However, once converted into RH 2020, these SSLs (single source layouts -- ie "Output Presets" in RH 2020) don't seem to behave the same. All them appear to reference the entire TOC. In fact, does RH 2020 even have the ability to export just a part of the TOC in an "output preset" like 2017 can? If not, is there a good workaround that works for people? 

Hi..We have recently migrated Project(A) (CHM Format) to RH Version 2020.4.173. And, we have separate  topic Project(B) in CHM format which we were maintaining separately. Now, we want to club/insert Project(B) into Project(A). Is there any easy way to just import chm extention file like a word file import and segregate the project topic.Thanks Chandan. 

Is it possible to generate 2 different Microsoft HTML(CHM) from the same source at the same time?I have a project that is already set with tags and such and I can general Interface1.chm with one set of parameters, and Interface2.chm by changing the parameters and output name manually.I do this because the program that this CHM is for, has 2 separate interfaces for the same underlying engine and each interface is only available to specific sets of customers and would like to click one button to generate both instead of manually changing the build parameters just in case I make a mistake and generate Interface2.chm with the parameters for Interface1.

I'd like to have a single topic that is a result of importing a word document that has a TOC (heading 1 through 4) structure. I tried importing the document through the import feature, but I can only replicate the Word's TOC by splitting it into topics and then using the "Map Word styles to TOC Hierarchy" feature. Yes, that creates the exact Word's TOC, but it also generates many topic files. I don't want that, because the problem with that is that my Word document has heading 2 directly after heading 1, and heading 3 directly after heading 2 with no text in between. And that's in many places. So when an end-user clicks on one of the TOCs he might only see a heading text, which will confuse him. In that case he should see recursively all the way to the first non empty text style, yet I reckon that is not possible, so I can rather have a single word document displayed as a whole and navigate it through the TOC's #id maybe? I tried experimenting with MadCap Flare and it, in fact, has thi

Hello, I use RoboHelp 2020. (Previously I used FrameMaker 2019 and RoboHelp Classic 2019. Then, in RoboHelp 2020, I upgrade the RoboHelp Classic 2019 project to rhpj. I also add new topics directly into RoboHelp 2020.) When clicking a context-sensitive Help button from Frameless output, I expect the Help to jump directly to the page to which it is mapped. Instead, it jumps to the Start page of the project (the Welcome page), then jumps again to the expected page. How do I get the Help to jump directly to the expected page? Thank you! 

Hello, Is it possible to publish Frameless output right from RoboHelp to GitLab? We are in need of an easier way to upload our Frameless Output for Online Help to a GitLab repository. Currently, we are being told to simply use the Command Line, but this is not possible in our department given our lack of knowledge on the process and support.

I'm re-trialing RH 2020, Update 7. I have a Word document I generated. According to RH, the output generates successfully. But when I open the .docx file, I get this "Word found unreadable content..." message: If I click Yes, I can then see the contents inside Word. The filename is named Document1. From a cursory view of the document, it looks like all the expected topics are there. Curiously, at the end of the log, there are some validation errors:  Merging 10_view_topics/Viewing_Path_Lines.htm... Merging 10_view_topics/Viewing_CAD_Import_History.htm... Converting mergedHTML.htm Error 1 Description: The element has unexpected child element 'http://schemas.openxmlformats.org/wordprocessingml/2006/main:pgSz'. ErrorType: Schema Node: DocumentFormat.OpenXml.Wordprocessing.SectionProperties Path: /w:document[1]/w:body[1]/w:sectPr[1] Part: /word/document.xml ------------------------------------------- Error 2 Description: The element has unexpected child element '

I'm re-trialing RH 2020, Update 7.In RH 2017 there's a handy Batch Generate feature where you can select a bunch of outputs to generate in a few clicks as shown here:Does RH 2020 have such a thing? I checked the anemic help they provide and don't see this option anywhere. Anyway, I'm testing generating 36+ presets and don't relish clicking build 36 times. Not a huge deal, but still...

RoboHelp 2020 provides several skins for Frameless output, but are there any functional differences among the various these skins (aside from TopNavigation) ? I'm just wondering what the reason might be to start with, say, Studio rather than Orange, when I'm going to have to redo the fonts and colors to meet corporate branding requirements. I can't really tell much difference in the output. (Apologies if this has been asked and answered; I couldn't find it anywhere.) And, related question (I think I know the answer but I'll ask anyway): Is there any kind of reference information that explains how all the settings in a skin are used? The Skin Editor is good as far as it goes, but it doesn't show every possibility for customization (maybe that's not even possible anyway). 

I insert bookmark to a heading in a topic to link from a page to that heading. It happens in many topics that bookmarks are added automatically to every headings repeatedly. I had this problem since I started using Robohelp8 and it is continiued up to now with Robohelp17.Here is a screenshot of repeated bookmarks. Any help is appreciated  

I have been maintaining an RH project for several years without a problem. I'm currently running RH2020. I updated some content in the project yesterday and then published the project as Webhelp. When I view the output, I get a message that the Webhelp is out of date even though I just re-published it. Sure enough, when I view the output, my recent changes aren't visible. When I look at the project source files, my changes are definitely there, but when I look at the published files, I can see that none of the files I've edited have an updated modified date. In contrast, all the folders of the published project do have updated modification dates.  I have not had this problem in the past. I did get a new computer recently, so it is possible a project setting got lost in the transition. In particular, I noticed that the first time I tried to publish yesterday I got an error that my Publish Profile was missing. I haven't seen that before, but I added one with an Upload Location

Hello The Community, My robohelp version is 2015 but I have the same problem with 2017 and 2019.I have a word and I create a RH project with importing a word.1) When I'm clicking in Modify word button (mapping style) to modify RHStyleMapping.css, i have no imported style.2) I tried to cut my word and this time, word style are imported.3) But word generation failed, I have no output files. How can i debug import steps ? Thanks 

Using RH 2020, have always wonder what the "Include Index" checkbox is for when publishing as Responsive HTML5. What happens when it's checked? What happens when it's not checked? We have always had it checked in our output. Thank you all so much.

I just upgraded my projects to RH 2020 Update 6. Using RH 2019, I had set up my images to display as thumbnails in my Responsive HTML5 output (Indigo layout). For each image, RH generated a separate _th file that it displayed as the thumbnail. With RH 2020, there are two thumbnail options in the preset: Create Thumbnails for Images and Style Existing Images as Thumbnails. I have generated the output both ways and I don't see any difference. I expected "Create Thumbnails for Images" to generate the duplicate _th files as in RH 2019, but I don't find any such files in output folders. I can't image what it means by using "style" as a verb here. And yet either way, it works. What is the difference between these two options and why would I choose one over the other? I did look this up in the RoboHelp user guide, but it just explains them using the same words that are on the screen. 

I have W10, 64 Bit, RoboHelp 2020.7.46 I just upgraded an old project and that all worked OK. When I now run RoboHelp 2020, the software runs and I can click on items, but nothing happens. For example, I click on File New Project and nothing happens. Same is true if I try to open a current project either from the Start Screen or Recent Projects. I have reinstalled a few times. I have not uninstalled and reinstalled yet but this has been happening multiple times and I do not want to have to uninstall / reinstall each times it happens. I did notice RoboHelp 2020 is running 8 times. I have tried running as an Admin, but no change. I have renamed these to OLD but not change.C:\Users\<user name>\AppData\Roaming\Adobe RoboHelp 2020_OLDC:\Users\<user name>\AppData\Roaming\Adobe\RoboHelp\\2020_OLD Any suggestions? Shawn  

I am struggling with autonumbering for PDF output.Is there a way to set the prefix size to autofit the size of the text in it? I tried setting it to auto, but it puts the heading over the number if it doesn't have a physical size listed. The user documentation says the levels each inherit from the level above, but I am not seeing that happen. My <h2> and <h3> headings aren't even getting any numbering consistently. It just pops in and out.Before I started trying out autonumbering, I was using Chapters and Topic names for my ToC. Am I correct in assuming I need to reformat all my headings so <h1> is only Chapter names and <h2> is topic names and so on? Random question- Why does the book.css show 6 levels of ToC styling when you can only have 2 levels in printed output?  

I have a frameless output with 10 tiles currently. In the ToC I have 12 tiles. Is there a way to increase/control the number of tiles displayed on the landing page?

I'm re-trialing RH 2020, Update 7.How do I add a glossary into my printed output? There's something missing or a disconnect in information:RoboHelp's own Help file here https://helpx.adobe.com/robohelp/using/glossary.html states: In the Output Presets panel, select your desired output preset from the given options. You can choose from output presets options such as Responsive HTML5, Mobile App, Frameless, eBook, and more.Select the Content tab.In the Glossary field, select your desired glossary file from the drop-down list. However, there is no such Glossary field in the output preset:       What am I missing? Thanks in advance.