Substance 3D Painter

Hi,I have problem with license in Substance 3d Painter.First,I downloaded a trial version. This version worked fine, so I decided to apply for the student licence.When the student licence is confirmed, I downloaded a licence key and saved the file according to instructions.https://substance3d.adobe.com/documentation/spdoc/activation-and-licenses-142213404.htmlNow, I receive this message and can't start Substance Painter We can't verify your subscription status.Your Adobe substance 3d Painter trial has ended.We can't reach the Adobe servers. ........ Can you tell me what is the problem and how can I solve this problem.I need Substance Painter for my study almost everyday, so this is a very important for me.Regards  

Hello, We are developping plugins for Substance Painter and we want to perform some automated tests during the developement of those plugins.We are using an FRL liscence version on the machines that are executing those tests, but even with that, we are having an issue. During our tests, when we open Substance, we have this warning that says "Are you connected to the Internet" with the message "We can't verify your subscription status". Here's a screenshot of the exact message, it's from the report generated by our tests:The thing is the machine is connected to the internet and if I'm connected with RDP on the machine it will work correctly, but if I disconnect from my RDP session, this pop up will happened every time and prevent Substance from every open. Do anyone have ever had a similar issue? Do you know a possible solution? That would be greatly appreciated. Thank you in advance,Pascal

Hello.I have strange color exports in Substance Painter 7.4.3 on OSX Monterey, they are very dark. If I take se same file on PC the colors are correct.I tried to compasate with a gamma but it's not the same.Exactly same file: left is PC export, right is OSX Export : Is it a bug or did I miss something ?

Hi, I'm following this guide and I have this mesh I've made and imported. It has a hole in the top mesh no matter how I turn it.In blender it has the same design as the bottom.

I'm working on a school project, and I have a high poly and a low poly version of a car model that I am trying to texture in Substance. When I bake the meshes, however, I lose the curvature. It seems no matter what I do to the settings it doesn't appear. I'm sort of new to this level of Substance so any help would be greatly appreciated. 

Hello, I am trying to add the "Burning Coals" material to my mesh. When I drag the material to the layer, it displays black on my mesh (and layer preview) but it shows the original color on the library. How can I fix this? Thank You

When I try exporting to photoshop with substance painter 3D I get this error.  [MapExporter] Could not save /Users/admin/__TT_ALL/_________PROJECT/1 DAILY/2 Innovation/22_03_28_Butterfly/WORK_top/EXPORT/v08/butterFly_v09_update_photoshop_export/shader_v04__normal_41328.png map: Couldn't open a device on file:///Users/admin/__TT_ALL/_________PROJECT/1 DAILY/2 Innovation/22_03_28_Butterfly/WORK_top/EXPORT/v08/butterFly_v09_update_photoshop_export/shader_v04__normal_41328.png I have already tried deleting all the photoshop.jsx, made sure that all the folders on W mode, removing the _ from the file paths, and updated the photoshop-export plugin. Is there any other solutions I can try?

I am getting some strange artifacting occurring when I perform the bake and some awful stretching of the UV's. The tile workflow seems to be setup correctly and the Unwrap performed in Blender is all porportioned correctly. I am not sure what is going on. Can someone help? 

When I export normal map as 2k/4k, it's not  same as 1k texture. It has shadows on some areas. Is someone can help to resolve the problem?

Every material I download I put in an own library and can load it without a problem in substance painter later on, except this one: electric_socket_type_j.sbsar. I downloaded it in April 2022, and have done so again today (both files 190 kb). I deleted the thing several times, closed painter several times, restarted the computer and so on. I also tried it with the standard "Your assets" library.I opened the sbs in substance designer and sent it to substance painter.I "published" the material and put that in these libraries.I tried all this with different, shorter names. Everything to no avail. It's just not under materials. It's also not in the .alg_meta folder (every other material is also there). If I install another material into the same folder, it works perfectly swell. As I use substance only for a short time, I'm far from knowing enough (but cudos to the designers: one can be productive from day 1). The thing may be shown somewhere else than in the mater

Hello Why there is no possibility to set default-baked-ambient-occlusion-map into mask?Ambient-occlusion map is a perfect candidate for mask Thanks

Hello, I just bought substance painter (creative cloud desktop) but the softwear doesn't open (it doesn't respond). I already got PS and LR that run correctly. I even changed my regional settings as i saw somewhere in the discussions but it didn't work for me.I don't understand where's the trouble comes from.Thank you for your help. 

Whenever I try to export out my material at 4k, the Substance Painter application would just crash/vanish after 10 minutes. When I export at 2k, it does it quite instantly with no problems. This happens only when I'm trying to work on custom tilable textures as well - I've exported out 4k textures for other projects with no problems. I tried searching for a solution for this but have not had much luck. The most I could find that was related to my issue was from this forum post from the allegorithmic site (https://forum.substance3d.com/index.php?topic=35374.0), but the solution wasn't stated as it seemed like a staff member helped the person outside of the forum. Any help would be much appreciated. Thank you!

I can not find info on this anywhere I've looked. Only one person asking this somewhere and it went unanswered. Now that I have the adobe versions installed, should I get rid of my older launcher, and is it ok to do so / will there be any issue in doing so? Thanks

So the past few days I've lost tens of hours of work in Substance 3D Painter on my Mac. I haven't used the program in a couple of months, probably about 9 months. So whatever updates have happened in that interval have caused the application to bog down and run very slowly on my machine, and also after running any lray render at all, the program can no longer write a save file (of my spp, not the render image.)This is what my log looks like every time (attached). Somebody help me out here? My project is stalled and I'm paying monthly for 0 functionality right now... And why has performance degraded so badly? My Mac is not that old. It's a 2019 model with a 580X 8GB, which maybe isn't gonna run Cyberpunk 2077 but should run Painter....Thanks in advance. 

I'm subscribing to Adobe's Student Plan.I wanted to add a Substance3D Painter student license.But it doesn't work. I can't link my account.나는 그것을 해결하는 방법을 모른다.나는 당신의 도움을 주셔서 감사합니다. 

Hi all, I've importaed by uvwrapped mesh to Substance to get a decent wool texture for a turtleneck sweater. Almost everything is perfect on the UV Project mode, save for one thing: the center of the neck is curving instead of creating perfectly vertical/linear strips of wool. It does it correctly in triplanar mode but then the sides of the neck look strange. Here's my UV map and wireframe from Blender and a photo of UV Projection and Triplanar Projection as well for you. Rotating various parts of the UV and changing seam locations sadly did not help. Any ideas what the issue is?

I am having an issue where I imported a material created in Substance Designer into Substance Painter. When I go to paint with the texture selected, the resolution is very low. When I apply the texture onto the sample project the resolution is high. I was wondering what the issue is and how it can be fixed. Below I have attached the photos to show the discrepancy. Thank you. 

Im using an external Dell 4k and the UI isnt resizing correctly for it which is quite annoying. There's a sample of what im seeing attached.   

I have attached a gyazo showing my issue - if I don't hold my mouse down, the dropdown will disappear. All options are greyed out. https://i.gyazo.com/7782c641a90ea7b7d246273bb093df9e.mp4 This was working yesterday! Windows 11. Latest Substance version.

Hi all, ive been having this issue on and off for the past week or two where substance painter out of nowhere doesnt respond and i keep uninstalling and deleting folders then reinstalling and it keeps happening eventually. Attached is the log file any help will be much apprecitated. 

I am absolutely losing my mind. I'm going insane. This issue is even causing me chest pain due to the pressure of me literally needing this program to work to do my schoolwork.  No matter what I do to import this Maya object(Yes, I am even using the .obj extension, AND used the .fbx extension to no avail) it just does not want to woooooorrrrk ;^;It keeps popping up the error messages of "Unable to locate material file" and "Skipping one or more lines with the same contents" and I do not know how to fix it, I have tried absolutely everything-  and I know it's broken because despite saying something is loading, it never ever does, it's STUCK-  Please send help ;^;

Completely blocked at work. Each time I start a new project, Painter crashes after the "New Project" dialog. Have tried importing fbx and obj- neither let me begin a project without crashing. Crash logs have been uploaded

Is it possible to repeat such a result as in "zbrash"? help set up alpha.