adobe not giving refund after cancelling on same day of subscription.

[hiba_sameer3497]

I started a free trial of Adobe Creative Cloud on July 22, 2025, which was set to end on July 28, 2025. Unfortunately, I forgot to cancel on time, and I was charged AED 230 on July 29, 2025.

I immediately cancelled the subscription the same day (July 29), well within Adobe’s 14-day refund policy. I also received a credit memo for AED 223 from Adobe on July 29 confirming the cancellation and refund. However, I have still not received the refund to my account.

Could someone please help me with this issue or guide me on how to escalate it? any contact number or mail for UAE Region?

Thank you.

[kglad]

check your account, https://account.adobe.com

what's it show?

[Jeffrey_A_Wright]

Huda, thanks for posting about your recent subscription cancellation to this public discussion forum. I can confirm you did cancel your recent monthly subscriptions. Please see https://adobe.ly/45qVC3U for a timeline of when refunds are available. Any refunds that are processed will take up to 14 days to complete. ^JW

[hiba_sameer3497]

please see the attached image where it is mentioned that refund will be recieved within 5 business days. 

[hiba_sameer3497]

it shows i currently do not have any active paid plans. 

[Kanikas]

Hi  hiba_sameer3497,

We hear you. As shared by my collegue @JWright above, refunds may take 14 days to complete. 

I would request you to kindly wait until then. 

Thanks 
^KS

[hiba_sameer3497]

sure alright! will get back to you with an update after august 12,2025. 

thank you!

[kglad]

interesting screenshot showing you would be refunded in 5 days, but that's not what users should expect.

[Jeffrey_A_Wright · Accepted solution]

Kglad, it depends on the financial institutions involved. By setting the expectation for 14 days, we know that anyone, anywhere on the planet, regardless of the payment method, will have received their refund.

There can still be exceptions, which Kanika, Shivangi, and I will be looking out for, but in general, refunds will take up to 14 days to complete. ^JW

[kglad]

@Jeffrey_A_Wright 

thank you.

[hiba_sameer3497]

Dear Adobe Support Team,

I would like to bring to your attention that I have still not received my refund, despite 14 days having passed since it was initiated. This delay is highly disappointing and unacceptable.

Even though a credit memo has already been issued, the refund has yet to be processed. I request your immediate assistance in resolving this matter and ensuring the refund is made without any further delay.

Kindly treat this as urgent and provide me with a clear update at the earliest.

[Shivangi_Gupta]

Thanks for your patience. I looked into the account details and found that the refund has been processed. Did you speak with the bank about this?

Let us know.
^Shivangi

[hiba_sameer3497]

yes, i spoke with them and they informed that they are unaware of any such refunds. please can you share me something that shows the refund is processed so i can show my bank.

[Shivangi_Gupta]

I see! Thanks for confirming. Since this is a public forum, would you mind starting a private chat session with our support team here? https://adobe.ly/4oyEz8N

They'll provide you all the information.

^Shivangi

[hiba_sameer3497]

I have been trying to get this issue resolved for quite some time now. I was informed to wait 5 days and then 14 days, and I have patiently done so — yet there has been no progress or resolution.

I am also unable to start a private chat with your team. Only the virtual assistant is available, which has not been helpful in addressing my concern. I believe this is something other customers may also be experiencing, and it’s important to address it promptly.

I request that this matter be resolved immediately and that I receive direct assistance from your support team.

[hiba_sameer3497]

now no one has any response? All those community experts and adobe employees? @Shivangi_Gupta @kglad @Jeffrey_A_Wright @Kanikas 

[kglad]

use a browser that allows popups and cookies and follow the suggestion in @Shivangi_Gupta 's last post.

[hiba_sameer3497]

still no real agenT chat service available, it says to talk to an agent i need to have an active plan. PLEASE HELP ME RESOLVE THIS ISSUE ASAP. 

[Jeffrey_A_Wright]

Huda, please click on https://adobe.ly/46ZcLnO to confirm if you will receive a refund for any of your recent monthly subscriptions. If you are unable to reach anyone, then use a different device.

Please review and bookmark https://adobe.ly/4mi9hBD before you make any future subscription commitments to Adobe, Huda. ^JW

[hiba_sameer3497]

this is what comes for me when clicking the link you gave. only virtual assistant comes.

For your kind information, i had clearly understood your policy and everything before deciding to PAY and try out your product. 

[Jeffrey_A_Wright]

Huda, you will need to use a different device, as the current device is blocked from reaching us when you click on https://adobe.ly/3JjKeiJ. I see no records of your recent attempt to contact us, which means the current device is blocking you from reaching anything but the virtual assistant. The chat experience works on smartphones or tablets, so please use one of them for your next attempt to reach us. ^JW

[kglad]

ie, use a browser that allows cookies and popups.