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Tatiana3838247348im
New Participant
July 2, 2024
Answered

Adobe Systems Software Ireland LTD charge

  • July 2, 2024
  • 6 replies
  • 15968 views

I got charged 95,31€ by Adobe System Software Ireland Ltd for some product I didn't ask for. I don't even live in Ireland, so I don't know how that is possible.

I've tried to contact both Paypal and Adobe through all the chanels possible, but all they do is sending me back and forth to services that don't do anything (let's not even speak about the joke of the AI chat than can never help anyone on anything). It has been 3 days now and no one has presented a solution.

I've checked all my Adobe accounts and none has active paid plans...

What else can I do or who else can I contact?

    Correct answer Kanikas

    what did adobe support say?


    Hi, 

    We understand your concern. I checked your accounts and found no subscription under the accounts. Did you check with your family members, incase they purchased a subscription from your card?  As suggested by @kglad, please get in touch with support for help and information. You may use this link: https://adobe.ly/3RNzKK8;

     

    Hope this helps!


    ^KS

    6 replies

    E
    elie_fdsf6069
    New Participant
    June 27, 2025

    hello i have the same prob with adobe they charged me 30 dollars  even i didnt buy anything if u check my account  i have no subscription

    kglad
    kglad
    Adobe Expert
    June 27, 2025

    @elie_fdsf6069 

     

    check your account, https://account.adobe.com

    what's it show?

     

    if no subscription, start here, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

     

    if you still don't recognize the charges, contact your credit card issuer and report fraud.

    P
    Prisca_Randria6254
    New Participant
    May 11, 2025

    Hello,

    I am in the same situation, I have not subscribed to any application and I have been charged EUR 26.21. In my formula, I have nothing. Help-me please

    kglad
    kglad
    Adobe Expert
    May 11, 2025

    @Prisca_Randria6254 

     

    what's your account show, https://account.adobe.com

    P
    Prisca_Randria6254
    New Participant
    May 11, 2025

    Nothing

    S
    sanjay_3782
    New Participant
    January 12, 2025
    1. Dear Customer, Your Adobe Systems Software Ireland Ltd bill registered for E-mandate/Auto Payment, Amt INR 4630.32 will be deducted from HDFC Bank Credit Card xx3165 ON: 14/01/2025 SI Hub ID: X18Hmsesre Cancel: https://www.sihub.in/managesi/hdfcbank Kindly note, even if e-commerce transactions are off, recurring payments will proceed seamlessly. PLEASE DO NOT REPLY TO THIS MAIL. THIS IS AN AUTO GENERATED MAIL AND REPLIES TO THIS EMAIL ID ARE NOT ATTENDED TO Thanks
    D
    danp49965770
    New Participant
    December 13, 2024

    Hi, not sure if you solved this. Just one question. Did you make a pro subscription to Behance? After a few days of subscribing to Behance pro same payment of 102 euros was deducted from my card and i panicked. I didn't knew Behance was actually owned by adobe.

    A
    Anna31225334j427
    New Participant
    August 2, 2024

    I am in the same sitiuation as others here, unable to deal with an unwanted payments to Adobe Software Systems Irleand  - substantial payments, of £20/month. When and how did this organisation start stealth operations under the ADOBE name?

     

    S
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    August 2, 2024

    Thanks for keeping us informed. We'll look into this. Meanwhile, we would recommend contacting our support team as suggested by the expert above.

    Please do not share any confidential info here. This is a public forum.

     

    Regards,

    Shivangi

    kglad
    kglad
    Adobe Expert
    August 30, 2024
    Are you from the Adobe company or a community member ? Your post was very
    rude though.

    and i politely asked you to not post duplicate messages. since then you've done nothing to address the fact that you did post a duplicate message, but have preferred to attack me despite all the help i'm offering you on that duplicate post and the fact that nothing impolite has come from me.

     

    i really don't understand your attitude.

    kglad
    kglad
    Adobe Expert
    July 2, 2024

    contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

    chat:
    if you have or want to purchase a subscription, use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    T
    Tatiana3838247348imAuthor
    New Participant
    July 2, 2024

    Hello,

    I've tried so many different methods to reach out to them. Chat was one of the many which led me nowhere... I will try what you said though, thanks.
    No one contacted me via email or private message thankfully, but still doesn't explain why I got charged for something that doesn't appear in any of my adobe accounts... specially that big amount of money....

    kglad
    kglad
    Adobe Expert
    July 2, 2024

    what did adobe support say?

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