Changement adresse de facturation impossible

[rudyd61157368]

Bonjour.

Je veux changer l'adresse de facturation sur mes factures. Je suis en compte individuel. Il n'y a AUCUNE option via le site Adobe. 
La FAQ indique comment modofier ses informations de carte de crédit, et l'adresse de facturation. C'est FAUX. On ne peut changer que le code postal. 
Je reçois mes factures avec mon ancienne adresse depuis 4 ans.
J'ai lu qu'il fallait contacter le chat d'Adobe pour changer ces informations. C'est inadmissible. Vous nous prenez pour des enfants? Ou des handicapés? Je suis entrepreneur depuis 25 ans, Adobe est le seul site que je connais dans lequel on ne peut pas changer son adresse.
J'ai vu les réponses qui indiquent qu'il faut contacter le chat Adobe. Il est indiqué qu'il faut un navigateur qui ne bloque pas les pop-up. Mon navigateur ne bloque pas les pop-ups. Je suis connecté à mon compte Adobe. Pourtant quand je clique sur le lien, j'arrive sur une page d'aide, mais il n'y a aucun chat.

Pourquoi tant de complications pour simplement changer l'adresse de son entreprise???? Je n'ai jamais vu ça, sauf chez Adobe.

[kglad]

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

change currency - https://forums.adobe.com/thread/1999694

change store - http://www.adobe.com/store_selector/storeselector.html

change adobe.com website language - https://forums.adobe.com/thread/1999693

[johanh6255355]

I don't want to change country ! My company has changed address in the same country.

In Adobe world, it's impossible to change? This is bordering comical. 

[kglad]

you're an admin of a teams or enterprise subscription?

[johanh6255355]

No.

[rudyd61157368]

Hello, my problem was finally fixed with adobe chat. My new adress is now correct.

[Kanikas]

Glad to hear that. Have a great day ahead!

Warmly

[johanh6255355]

None of these links allows that. I am not changing currency, credit card or country. Just moved for a place to another. Completely ridiculous…

[kglad]

use the change address link

[johanh6255355]

That link does NOT exist!

[kglad]

this works fine, https://helpx.adobe.com/manage-account/using/update-billing-information.html

and why mention a company address IF this is an individual subscription?

[johanh6255355]

Why are you being so dense ? This link only allow only to change name and credit card, NOT the address.

So your reply is again totally irrelevant.

Why mention a company address ? Because the contract is under my company ! 

[Kanikas]

Hi johanh6255355,

Does you credit card have a different address than your company?

[johanh6255355]

Same address

[Kanikas]

Thanks for letting us know. In that case, please see the video shared here for help: https://adobe.ly/4i6cXVl.

Hope this helps.

Thanks

[johanh6255355]

No use. Already checked this. Only allows to define country, zip code and name of bearer. NOT the complete address of the company. 

[kglad]

@johanh6255355 

if you've been discussing a teams or enterprise subscription, you've posted in the wrong forum leading to misleading information.

[johanh6255355]

Beyond comical. Because I post in the wrong forum, Adobe system forbids me to change address. You live in a alternate reality.

[kglad]

@johanh6255355 

you don't know me so stop with the insults.

but for others, if you have a teams or enterprise subscription, you access help via the admin portal console, not chat.

[Shivangi_Gupta · Accepted solution]

Hi johanh6255355,

Have you tried changing your postal address here? https://adobe.ly/3BeqHwt

Let us know.

^SG

[johanh6255355]

Thx ! Finally ! No one at Adobe was able to give this link, which was NOT displayed under my Account.

[Shivangi_Gupta]

Great! Actually it is a different tab under the same link. 
I'm glad I was able to help. Give us a shout if you have any other questions.

^Shivangi