Changing from regular subscription to student subscription

Question

Currently, I'm a student and want to change my current plan(with all applications) to a student plan.

1. Problem: When I want to start the process for the student plan Adobe tells me that I already use this plan, so it looks like I have to cancel my current sub first. Is the Adobe Interface really that limited or I'm doing something wrong here?

2. Problem: If I want to change my current sub the student plan doesn't show up as an option.

3. Problem: When I want to cancel my current plan so I could start with the student plan, Adobe came up with a 200$ penalty to celebrate my 6-year loyalty to the company. Is there a workaround where I don't get bankrupt for only wanting to change to a student plan?

Thanks for the help.

Peru Bob · Accepted Answer

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Shivangi_Gupta · Answer

Hi there,We appreciate you writing in. We checked your account details and found that you have an active subscription for All Adobe applications. Did you check for the eligibilities before planning to switch the plan? https://helpx.adobe.com/x-productkb/policy-pricing/education-faq.htmlLet us know. We're here to help.

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