Changing my email - to receive invoice pdf

[CarolinaDelgadoFotografia]

Hello,

How can I change the email to which I receive invoices for the plans I subscribe to?

In my adobe account I just have the main email that I want to receive the invoices in pdf, and I don't know why it keeps sending to my other email. How and where can I change that?

Thank you,

Carolina

[kglad]

for individual subscribers, https://helpx.adobe.com/manage-account/using/print-creative-cloud-invoice.html

[CarolinaDelgadoFotografia]

Thank you, I know that I can download and send in that link, but this is not what I asked.

I already receive automatically to my email when the invoice arrives. But I want to change to receive automatically to my main email.

[kglad]

that you can't do on adobe's end. you can probably do that via your email client.

[CarolinaDelgadoFotografia]

Ok, so where can I change the email? There's no other place to change it, rather that in my adobe profile.

I receive the invoice via adobe.

[kglad]

google your email client and auto forwarding.

[Nancy OShea]

@CarolinaDelgadoFotografia,

Is this an Individual Plan or a Teams/Enterprise Plan for businesses with more than one user?

[CarolinaDelgadoFotografia]

@Nancy OShea 

I have an Individual Plan, and I'm the only user.

[Jeffrey_A_Wright · Accepted solution]

Carolina, if you have already changed your account e-mail but you are still finding that the messages are being sent to the wrong address, then please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a member of our team can review the account.

[CarolinaDelgadoFotografia]

@Jeffrey_A_Wright 

I've tried that, but after choosing the topics I can't find the way to open a secure chat session.

[CarolinaDelgadoFotografia]

And every time I choose the option contact us, it redirects to this page:

[kglad · Accepted solution]

@CarolinaDelgadoFotografia 

you need to use a compliant (allow popups and cookies) browser.  if you have trouble, use a different browser.  mobile browsers almost always work.

type "agent" into the chat field to bypass the bot and contact a human.

[CarolinaDelgadoFotografia]

@kglad thank you.

I managed to open the chat session and I'm already solving the problem with adobe.

They will change the email that was registered as billing address at Adobe, fixing my problem.

Thank you all for the help!

[kglad]

excellent.  thanks for the update.