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Changing my email - to receive invoice pdf

Community Beginner ,
Feb 15, 2023 Feb 15, 2023

Hello,

 

How can I change the email to which I receive invoices for the plans I subscribe to?

In my adobe account I just have the main email that I want to receive the invoices in pdf, and I don't know why it keeps sending to my other email. How and where can I change that?

 

Thank you,

Carolina

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Account management , Billing
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correct answers 2 Correct answers

Adobe Employee , Feb 15, 2023 Feb 15, 2023

Carolina, if you have already changed your account e-mail but you are still finding that the messages are being sent to the wrong address, then please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a member of our team can review the account.

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Community Expert , Feb 16, 2023 Feb 16, 2023

@CarolinaDelgadoFotografia 

 

you need to use a compliant (allow popups and cookies) browser.  if you have trouble, use a different browser.  mobile browsers almost always work.

 

type "agent" into the chat field to bypass the bot and contact a human.

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Community Expert ,
Feb 15, 2023 Feb 15, 2023
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Community Beginner ,
Feb 15, 2023 Feb 15, 2023

Thank you, I know that I can download and send in that link, but this is not what I asked.

I already receive automatically to my email when the invoice arrives. But I want to change to receive automatically to my main email.

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Community Expert ,
Feb 15, 2023 Feb 15, 2023

that you can't do on adobe's end. you can probably do that via your email client.

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Community Beginner ,
Feb 15, 2023 Feb 15, 2023

Ok, so where can I change the email? There's no other place to change it, rather that in my adobe profile.

I receive the invoice via adobe.

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Community Expert ,
Feb 15, 2023 Feb 15, 2023

google your email client and auto forwarding.

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Community Expert ,
Feb 15, 2023 Feb 15, 2023

@CarolinaDelgadoFotografia,

Is this an Individual Plan or a Teams/Enterprise Plan for businesses with more than one user?

 

Nancy O'Shea— Product User, Community Expert & Moderator
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Community Beginner ,
Feb 16, 2023 Feb 16, 2023

@Nancy OShea 

I have an Individual Plan, and I'm the only user.

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Adobe Employee ,
Feb 15, 2023 Feb 15, 2023

Carolina, if you have already changed your account e-mail but you are still finding that the messages are being sent to the wrong address, then please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a member of our team can review the account.

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Community Beginner ,
Feb 16, 2023 Feb 16, 2023

@Jeffrey_A_Wright 

I've tried that, but after choosing the topics I can't find the way to open a secure chat session.

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Community Beginner ,
Feb 16, 2023 Feb 16, 2023

And every time I choose the option contact us, it redirects to this page:

Captura de ecrã 2023-02-16, às 09.28.00.png

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Community Expert ,
Feb 16, 2023 Feb 16, 2023

@CarolinaDelgadoFotografia 

 

you need to use a compliant (allow popups and cookies) browser.  if you have trouble, use a different browser.  mobile browsers almost always work.

 

type "agent" into the chat field to bypass the bot and contact a human.

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Community Beginner ,
Feb 16, 2023 Feb 16, 2023

@kglad thank you.

I managed to open the chat session and I'm already solving the problem with adobe.

They will change the email that was registered as billing address at Adobe, fixing my problem.

Thank you all for the help!

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Community Expert ,
Feb 16, 2023 Feb 16, 2023
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excellent.  thanks for the update.

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