elements 2019 [Redemption code not recognised]

Community Beginner ,
Dec 18, 2021 Dec 18, 2021

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recently purchased NOS copy of elements 2019, but Adobe doesn't recognize the redemption code. is there any way to get a serial number so that i can actually use the software?

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correct answers 1 Correct answer

Community Beginner , Dec 18, 2021 Dec 18, 2021

Thanks all for showing an interest. It was a legitimate copy, took some time and a few different people at customer care, but I got my serial number and it's straightened out now.

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Community Expert ,
Dec 18, 2021 Dec 18, 2021

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nos?

 

that's 3 years old and most likely has already had its serial number redeemed, and probably illegally sold.  contact the seller.

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Community Expert ,
Dec 18, 2021 Dec 18, 2021

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I assume NOS is New Old Stock?

 

Elements 2019 sold at a steep discount in apparently new, seemingly never opened packaging? All very convincing.

 

Hopefully this unrecognised redemption code is not your first red flag of a pirated version. As @kglad says, contact the seller.

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Community Expert ,
Dec 18, 2021 Dec 18, 2021

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Probably not. Next time buy direct from Adobe to ensure what you're getting is legitimate & supported.

 

Photoshop Elements
https://www.adobe.com/products/photoshop-elements.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Dec 18, 2021 Dec 18, 2021

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I don't know... but does a redemption code have a time limit?

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Community Expert ,
Dec 18, 2021 Dec 18, 2021

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Possibly they do have expiry dates.

 

However an unrecognized message would be different to expired or already redeemed.

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Community Expert ,
Dec 19, 2021 Dec 19, 2021

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@John T Smith wrote:

I don't know... but does a redemption code have a time limit?


Yes! May be not all, but some have. 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Dec 18, 2021 Dec 18, 2021

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Thanks all for showing an interest. It was a legitimate copy, took some time and a few different people at customer care, but I got my serial number and it's straightened out now.

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Community Expert ,
Dec 19, 2021 Dec 19, 2021

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Be sure to keep your serial number in at least two places (file copy in a desk drawer as well as a computer file) in case your hard drive ever has a problem

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Community Beginner ,
Dec 19, 2021 Dec 19, 2021

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Thanks, good tjp.Sent from my MetroPCS 4G LTE Android Device

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