Problemas de pago Argentina/Latam - Pack Creative Cloud

[GNf]

Hola
Como he visto en otros posteos, tengo problemas al intentar suscribirme al pack "Creative Cloud Todas las aplicaciones 100 GB" anual, pago mensual. 
He intentado pagar con dos diferentes tarjetas de crédito y tres diferentes tarjetas de débito (inclusive con tarjeta mastercard de MercadoPago, tal como a algunos usuarios les ha funcionado. Inclusive he intentado pagar con una tarjeta registrada en otro país.
He contactado a soporte teniendo éxito de hablar con un agente solo en una oportunidad, y todao los intentos posteriores el sistema de contacto indica que los agentes están inactivos aún intentado recibir soporte en horario comercial.
Alguien ha tenido el mismo problema y ha podido pagar de alguna otra forma o ha podido efectivamente obtener respuesta por parte del soporte de Adobe?

Gracias desde ya!

[kglad]

contact adobe.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[GNf]

Hi @kglad , thanks for the effort for answer.
Sadly its been a week now that i,ve have being trying to reach support by those methods... yet I have no response.

[kglad]

why doesn't chat work during m-f?

[GNf]

@kglad  Always that I write AGENT to reach a human, an automated message says, "agent no available right now", at everytime at any hour.

[kglad]

have you tried, m-f, 8am-5pm pst?

[GNf]

@kglad Yes, like i sayd in the post i have tryed during commercial hours.

[kglad]

when your posted to twitter/x did you indicate that you wanted to start a subscription?

[GNf]

@kglad Yes

[kglad]

@Shivangi_Gupta 

can you help?

[Shivangi_Gupta]

Thanks for tagging me @kglad.

I'm taking a look at the user's account/support case created (if any). 

I'll update shortly. 

[GNf]

@Shivangi_Gupta  Hi !  this is my open budget HD-02445-50000-1CAR
This is my case number CRM:02594000002062 - status closed

Thank  you in advance

[Shivangi_Gupta]

Thank you for the additional information. Please check your mailbox. You must have received an email from Adobe asking for some information. Please respond to that.

Regards,

Shivangi

[GNf]

@kglad @Shivangi_Gupta  Hi! do you have any further information about this case ADB-34708922-T0Q9? I have been contacted by email and phonecall but didnt receive no resolution.
Today i receive an email saying "We have received an update from the dedicated the payment issue is resolved and you will be able to purchase the new plan. " and same mail have a link to a checkout page. But tried again and still not able to make the purchase. In this oportunity i´ve used two credit cards from two different banks and two debit cards from three different banks.

[kglad]

any updates should be accessible by you, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

[Shivangi_Gupta]

Did you try to respond with your questions to the email received?

[Pia37729437vfhs]

Hola! Te dieron alguna solución? Tengo el mismo problema 

[kglad]

@Pia37729437vfhs 

contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Shivangi_Gupta]

Hi @Pia37729437vfhs,

We're still working on the issue. Are you trying subscribe for the Adobe apps from Argentina as well? What is the payment method that you're using?

Let us know.

Regards,

Shivangi

[Pia37729437vfhs]

Hi thank you,

Yes I'm using a Master card from Mercado Pago (argentinian wallet) that other designer colleagues have been using for paying the adobe subscription without any problem.

Also the form rejects my address information (I'm using my current address, that is registered in my id card as well) never had problems with that address in other national international payment/ billing process.

Best regards, Pia 

[GNf]

Hola @Pia37729437vfhs !
No todavía.
En primer lugar me contactaron por mail diciendo que elevaron el caso, me pidieron info de contacto y luego me llamaron por teléfono (en inglés) donde trataron de crearme una cuenta Trial donde tampoco ellos pudieron hacerlo. Así que voy para dos semanas y sigo esperando.
Te haré saber cuando tenga una solución.

[Shivangi_Gupta]

@Pia37729437vfhs @GNf 

Could you share your Bank's name? We're trying to identify if there is anything common causing the problem for users in Argentina.

Regards,

Shivangi

[Pia37729437vfhs]

Hi thank you for your prompt reply! I'm using a Master card from Mercado Pago (a virtual wallet) as fare as I know from other colleagues, they were able to pay the subscription with thai card without any problems.

[GNf]

Im my case i´ve tried with three different:
BBVA - Credit and Debit cards

BNA (Banco Nación Argentina) - Credit and Debit cards
MercadoPago (virtual wallet) with Mastercard asociated prepaid card (I read on this forum that it worked for some users)

[Pia37729437vfhs]

Dale mil gracias! También da error en los Campos de mi dirección.

Espero que se solucione.

Saludos!