Receive invoices automatically per email

[95FF22]

I thought it might be worth to reopen this topic in a new thread since it is still not resolved. Has anyone had success to get those invoices into the inbox?

[Kanikas · Accepted solution]

Hi there, 

Unfortunately, monthly invoices over email are not available. 

You can print your invoices with help of this link: https://helpx.adobe.com/manage-account/using/print-creative-cloud-invoice.html

Thanks 

Kanika 

[Thermoval S.A.]

Ok, but when will it be available its pretty common funcionality. 

[LinSims]

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't make any changes to Adobe's policies or processes, and we're generally not informed of changes before they happen, either.

If you want to talk to Adobe about this, try contacting them directly. The offices are open during normal business hours in the Pacific timezone in the US.

Adobe
345 Park Avenue
San Jose, CA 95110-2704
USA Tel: 408-536-6000
USA Fax: 408-537-6000

[katja23297664fll0]

I don't understand why this option was taken away. This means every single person on our team at work has to go into their account each month, click the button to have the invoice emailed to us and then we have to forward it to our payment office. Please bring this back!

[LinSims]

I do not work for Adobe. I have no say in this. My understanding is that it's been this way for years.

It sounds like your company is buying individual licenses for each user. Have you looked into a Team or Enterprise plan, since that would allow you to centralize administration of licenses and only the administrator/authorized users of the admin account would have to get the invoice?

[Nikolay5FC0]

what an interesting answer. what if you have 100 users? do I get the accounts to print manually 100 invoices?!

[Shivangi_Gupta]

Hi @Pascal255596216xzk,

We appreciate you raising this question. As per your account details, you have an individual subscription. Is there any specific reason you wish to get your invoice through email?
Also, if you are using individual subscriptions at work, you can recommend your employer to get you to Enterprise or teams license which can help you get access to the many collaborative features with Adobe applications. You can get more info here: https://adobe.ly/3B69u8F

Let us know if you have any questions. 

^SG

[Lena Kudryavtseva]

+1

Agreed! So inconvenient! 
Adobe Team, when will this feature be available? 

[kglad]

@Lena Kudryavtseva 

you're posting to an old thread.  are you having a problem now for which you would like help?

[Lena Kudryavtseva]

Hey, yes! Thanks for you reply!

I'd like to get my invoices emailed to me automatically each month. 🙂

[kglad]

you can email them to yourself, but that's not automated, https://helpx.adobe.com/manage-account/using/print-creative-cloud-invoice.html

[Lena Kudryavtseva]

Yep, I know that, thank you. 🙂

Would be nice to set it up that way that they get emailed to me automatically.

This way I would not have to log in every month to download the invoice, which I have to provide my accountant with. Hope this makes sence.

Any chance Adobe team could look into this?

[kglad]

you can try.  for applicable apps, use https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

for others, use https://www.adobe.com/products/wishform.html

[Pascal255596216xzk]

It is quite inconvenient not to be able to receive invoices via email. 

The majority of software providers have this function. It helps us save time each month not having to log in to our accounts. 

Please adobe, could your prioritize this feature?

[kglad]

@Pascal255596216xzk et al

again, all these requests are not in the correct location.

[Anne5D8D]

Yes but as there is no correct forum to put them in we're all just screaming into the dark here.  PLEASE ADOBE AUTOMATE THIS TO MAKE BOOK KEEPERS LIVES EASIER!

[kglad]

ok

[Tech24392314a23p]

@kglad I've seen your name all over the forums relted to this isse. Your tagline says you're acommunity expert, yet your responses exemplify the very problem people are having with the lack of automation/intuitiveness here at Adobe. Time and again you tell people that they have posted this complaint in the wrong forum yet I have never seen you provide a link to the correct forum. It you really are an Adobe expert this would explain why Adobe hasn't/won't/can't address this issue. I am sorry to have to point this out. It seems so abvious.

[kglad]

@Tech24392314a23p 

almost everyone, seeing a response from me about posting in the incorrect forum, has already had their post moved by me to the correct forum.  the only ones that don't have their posts moved by are one's that need to post outside the main adobe forums (which are the only ones that can be use for transfer) or ones like the posters here that request something that can't be done.

further, as far as the problems using adobe forums, i can't fix those. and this thread requests something that adobe can't (or doesn't want to) do.