Unable to load data

[David36874218yhwy]

I havent been able to cancel my subscriptions since re-installing my creative cloud due to security issues. I'm able to subscribe to new apps, but not able to unsubscribe to them. The Creative Cloud is already white listed in my network's firewall.

[Shivangi_Gupta]

Hi all,

Could test the issue again? Let us know if it is working now.

Thanks,

Shivangi

[lim_5460]

Its not working. It is still showing unable to load data. 

[kglad]

what's not working?

[lim_5460]

The page to cancel subscription is not working. It just show a page with Unable to load data.

[Peru Bob]

@lim_5460 

Try a different browser.

[kglad]

...especially, don't use opera.

[lim_5460]

Tried edge, chrome, firefox same result. It finally works using chrome on my phone..seriously. 

Thanks for the assist @kglad @Peru Bob 

[kglad]

confirm successful cancellation by checking your account https://account.adobe.com

[ahon_1175]

Bro this worked for me too , thanks a lot , God bless you all

[ahon_1175]

Cancel it by using your mobile phone ,  sign in with chrome . Thanks to god , I've just get rid off this service by using this method.

[kglad]

god's not necessary for this

[jlorodio]

I have the same issue too. This issue isnt just about no being able to cancel the plan. I also can't install software. I cant download anything from your website.

[Shivangi_Gupta]

Hi David,

We appreciate you reaching out. Have you tested the issue on more than one device?

Let us know.

Thanks,

Shivangi

[kglad · Accepted solution]

@jlorodio 

this page explains how to install cc apps by first installing the cc desktop app. the links at the page bottom allow you to select the installer suitable for your os, https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

[Kristina33729863sb9r]

I had this frustrating issue as well, but completely turning off firewall for private browsing when opening my adobe account worked for me, I finally could see the data about plans and subscriptions again. 

[kglad]

@Kristina33729863sb9r 

thank you for that.  for others, here are common user-side connection issues:

https://community.adobe.com/t5/download-install-discussions/unable-to-reach-adobe-servers-while-inst...

[Shivangi_Gupta]

Thank you for sharing what worked for you, @Kristina33729863sb9r.

^Shivangi

[derek_9331]

Why do you give the link https://adobe.ly/3xi8rR3 ?? This just shows what has already been done!

The error and issue of "Unable to load data" comes after this.

I don't want to spend hours because your system is not working. The same complaint is from a year ago. Is this not fixed yet??????? 

[kglad]

@derek_9331 

relatively few see that problem.  it's caused by a local problem. eg, a browser that's not updated or the use of an opera browser, though there can be other causes.

[Incredible_impression4426]

Try to enter your account from your mobile device

[Shivangi_Gupta · Accepted solution]

Thread Summary

The error message "Unable to load data" appeared frequently, preventing users from managing their accounts. 

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 Best Solution for Similar Cases

If you are also getting this error, here are the most effective steps:

1. Use a different browser (avoid Opera; Chrome or Firefox recommended).
2. Disable VPNs, ad blockers, and script blockers.
3. Ensure cookies and pop-ups are enabled.