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M
Matteo36023134vkjm
Participating Frequently
November 28, 2024
質問

Acrobat 2017 Standard/Pro sign in issue

  • November 28, 2024
  • 返信数 1.
  • 839 ビュー

We are having issues logging in to our Acrobat 2017 after reinstalling it on new windows computers or if we disconnect a previously logged adobe id. The installation completes successfully but when we start the software we can't complete the activation process: after clicking "Sign in" button this is the result:

we tried on several windows 11 and 10 computers, same result and according to other posts in this community we are not the only ones with this issue. Please provide a fix for this asap, thanks

 

このトピックへの返信は締め切られました。

返信数 1

S_S
Community Manager
S_SCommunity Manager
Community Manager
November 28, 2024

Hi @Matteo36023134vkjm,

 

Hope you are doing well. Sorry for the trouble.

 

Would you mind trying out the steps below:

 

Go to Start Menu-> Registry Editor-> Location:

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe Acrobat\<version>\Activation

DWORD: IsAcroLicCEFDisabled

Value: 0

 

Let me know if this helps.


-Souvik

M
Matteo36023134vkjm作成者
Participating Frequently
November 28, 2024

Nope, same result: 

 

S_S
Community Manager
S_SCommunity Manager
Community Manager
November 28, 2024

@Matteo36023134vkjm Thanks for the quick response.

 

Please try this: 

  • Close all Adobe processes.
  • Delete the SLCache and SLStore folders located in C:\Program Files (x86)\Common Files\Adobe or C:\Program Files\Common Files\Adobe.
  • Also, delete the OOBE folder in C:\Users\<username>\AppData\Local\Adobe.
  • Restart Acrobat and enter your serial number when prompted

 

Let me know how it goes.

 

-Souvik

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