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FastBlader
Participant
May 26, 2015
解決済み

Acrobat dc license has either expired or not been activated

  • May 26, 2015
  • 返信数 16.
  • 110517 ビュー

Since updating my Adobe Cloud subscription to use Adobe Acrobat DC, I get an error the first time I try to use it from an application like Word or Outlook 365.  It pops up an error "Your request could not be completed.  Adobe Acrobat DC license has either expired or not been activated."  I never had this problem with Acrobat XI.

Windows 7 Pro x64/8 GB RAM/

    このトピックへの返信は締め切られました。
    解決に役立った回答 Utkarsh Negi

    Hi All,

    Please make sure your application is up to date. I'll suggest you to sign out and sign in once. If the issue is still there, close the application try the steps below.

    • Windows
      1. Go to C:\ProgramData\Adobe\, here you need to rename the folder named "SLStore" to "SLStore_old" or you can use any name of your choice. (Please note: ProgramData is a hidden folder and you may not be able to see it. Make sure the hidden files are visible on your computer, you can follow this link for the same: Show hidden files - Windows Help)
      2. Then go to C:\Program Files (x86)\Common Files\Adobe\SLCache. Delete all the files and folder in this folder. Make sure you don't delete the SLCache itself.
    • Mac
      1. You need to follow the same steps on a mac computer. However, the locations are a bit different. You can locate both SLStore and SLCache in /Library/Application Support/Adobe. Rename SLStore and Delete all the files and Folders from SLCache. Then try to use the Acrobat.

    Regards,

    Utkarsh

    返信数 16

    faniev5377202
    faniev5377202
    Participant
    March 7, 2018

    All I did that worked was to go to Uninstall Programs and select Acrobat DC program.  Instead of remove or uninstall I chose the option to repair.

    After the repair all was working 100% and I could save as pdf once more in Outlook

      K
      kreativ_
      Participant
      November 17, 2017

      This is a frustrating issue and it's been on the forum for over 2-1/2 years without being resolved by Adobe? Come on.

      I'm signed in to Creative Cloud, and to Acrobat DC. I have tried to fix using the methods above, without successfully and permanently fixing this issue.

      My Acrobat DC is an active license through my work.

      I can open, edit, print, etc. using Acrobat DC. It is open and running while I am using other Windows 10 applications, like MS Office.

      But within any application (Word, Excel, etc) **AND EVEN ADOBE APPS!** that I print to Adobe PDF (not export, but print) result in the following error every time:

      "Your request could not be completed. Adobe Acrobat license has either expired of not been activated."

      False. Wrong. Annoying. TIME WASTING.

      Again, even if I'm using InDesign CS6, which is shown in my list of licensed applications in the CC app, when I do File > Print and try to send to Adobe PDF, I get this same error. It's maddening.

      ADOBE: Get some software engineers on this ridiculous issue and get a proper, simple (not 20 steps and deleting .db files here and there, etc), and permanent solution developed. This long-standing, unnecessary, and unresolved issue reflects so poorly on your product and brand because it's something stupid we experience and see every.single.day.  It stops us in our tracks, prevents us completing tasks, and in my case I have spent time trying to find solutions online... only to see this problem pointed out YEARS AGO and yet I can't seem to locate a solution today.

      If anyone at Adobe is listening and has a solution that this thread does not give, PLEASE let us all know. I would love to go back to "life before creative cloud app annoying error messages".

        E
        etienneb18279355
        Participant
        December 8, 2017

        Not working either here. This is obviously a MAJOR functionality that has just become unavailable. WTF!?!

        Already wasted too much time and cannot wait for a fix, so switching to another product. Bye-bye Adobe!

        B
        bdendulk
        Participating Frequently
        December 19, 2017

        Hi all,

        I experienced the same problem but I could simply resolve this by stoppen the AccroTray (32bits) service within the Taskmanager and restart Adobe Acrobat DC

        Kind regards, Bart den Dulk

          smart_city_netwn65688856
          smart_city_netwn65688856
          Participant
          October 19, 2016

          After further review, this is happening in all Office apps when trying to print to PDF, however it only happens in Outlook when using "save as PDF".

          G
          GLG123
          Participant
          July 13, 2016

          This didn't fix anything.... I sort of can't do my job without being able to publish PDFs.   We need a REAL FIX.  And NOW!

            paulan26810986
            paulan26810986
            Participant
            June 20, 2016

            Has anyone found the answer YET?  Invested in 25 user licenses (annual) and this is popping up after a couple of months.

            U
            Utkarsh Negi解決！
            Inspiring
            June 21, 2016

            Hi All,

            Please make sure your application is up to date. I'll suggest you to sign out and sign in once. If the issue is still there, close the application try the steps below.

            • Windows
              1. Go to C:\ProgramData\Adobe\, here you need to rename the folder named "SLStore" to "SLStore_old" or you can use any name of your choice. (Please note: ProgramData is a hidden folder and you may not be able to see it. Make sure the hidden files are visible on your computer, you can follow this link for the same: Show hidden files - Windows Help)
              2. Then go to C:\Program Files (x86)\Common Files\Adobe\SLCache. Delete all the files and folder in this folder. Make sure you don't delete the SLCache itself.
            • Mac
              1. You need to follow the same steps on a mac computer. However, the locations are a bit different. You can locate both SLStore and SLCache in /Library/Application Support/Adobe. Rename SLStore and Delete all the files and Folders from SLCache. Then try to use the Acrobat.

            Regards,

            Utkarsh

              M
              MMCC Forensic
              Participant
              July 5, 2016

              Even this, marked as “Correct Answer,” didn’t work for us. Windows 7 x64, Windows and CC all fully updated.

                jerry548
                jerry548
                Participant
                March 12, 2016

                this is insane - I just paid SU$337 for this application and I willneed to constantly remove and download again??? I want my money back - but no number to call - does anyone have a number so I can cancel this terrible purchase

                R
                RY VMI
                Participating Frequently
                June 3, 2016

                Adobe Technical Communication Customer Support

                D
                DRS1234
                Participant
                July 20, 2015

                I to am sharing in this frustration! I have been experiencing this for a few months since purchasing the Adobe Acrobat Std DC Stand alone single license (non subscription). Adobe has offered me suggestion through chat since my product does qualify for "phone support". Since I am only able to really wok on this intermittently, took me nearly two months to get someone on the phone and that was only because they decided to connect remotely to help troubleshoot, did the same thing they told early in the process to make sure it was done correctly, and still did not resolve it.  It is apparent this is a bug. I can work around it, but that is not the point! I would really like to see this RESOLVED!

                B
                Bill12
                Inspiring
                July 20, 2015

                I seem to no longer get the error after the update, but that may be temporary. If you just retry the printer or PDF Maker after the error, the operation seems to work fine. The bug has been reported in the past, but it would not hurt to report it again.

                D
                DRS1234
                Participant
                July 20, 2015

                Thanks for the follow up Bill. Correct, I can click through the error dialog and then re-run the print job and everything seems to work fine the rest of the day, no issue. we have been using this work around since day one. I did apply the latest update that we were notified for this last Friday, if this update has resolved the issue then great. We will see, as this issue was intermittent for us and did not occur every day, sometimes going for 4-5 days without seeing it again. We will monitor and see what happens. Thanks!

                andreaskip234
                andreaskip234
                Participant
                July 18, 2015

                I have the same problem.  It happens intermittently on first use of the day.  Today I right-clicked a jpeg file, chose Convert to PDF and got the error.  I closed error, opened Adobe , chose Create PDF from File, and it worked fine.  I have Acrobat DC Pro stand-alone license, Windows 7 64 bit.

                Drpeterat
                Drpeterat
                Participant
                July 17, 2015

                I have the same problem with the stand alone version of Acrobat Pro DC.

                It only seems to happen when I have had 8 or more pdf files open at the same time and then I want to print a  web page (or some other file) to Adobe.  Restarting Adobe fixed the issue for that occasion, But I have since found that jus closing a few pdf files fixes it too without closing the rest.

                Its still a bug and should be fixed.

                C
                CDeAntonioVSS
                Participating Frequently
                July 13, 2015

                Ditto, both Win8.1 and Win7 - error message appears.  So far all I've had to do is click the cancel button, then hit the print button again and it's happy.  Not that I am happy to have to do this, mind you, but at least it works.

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