Acrobat Pro 2015 on Windows 11 (version 2023.008.20555) doesn't have any Preflight Profiles

[Amy36189301pqki]

Hello, I have Acrobat Pro 2015 64 bit on a Windows 11 machine. This is brand new workstation, with fresh install of Acrobat. I tried fixing Installation and checked and no updates. 

 

 

When I click the preflight icon it opens the box but it is empty. It has the 3 icons at the top but if I click one a window poops up that says "unable to load user preferences". I've included a screenshot of the blank preflight box.

[Amal.]

Hi there

Hope you are doing well and thanks for reaching out.

Please go through the correct answer marked in the similar discussions listed below and see if that works:

- https://adobe.ly/3IUSYIL

- https://adobe.ly/3x4ISlR

Note: Adobe Acrobat 2015 is an EOL application and no longer supported on latest Mac and Win OS. https://adobe.ly/49dOzvj

~Amal