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Acrobat Pro 2015 on Windows 11 (version 2023.008.20555) doesn't have any Preflight Profiles

Community Beginner ,
Mar 19, 2024 Mar 19, 2024

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Hello, I have Acrobat Pro 2015 64 bit on a Windows 11 machine. This is brand new workstation, with fresh install of Acrobat. I tried fixing Installation and checked and no updates. 

Screenshot 2024-03-19 163854.png

Screenshot 2024-03-19 163010.png

When I click the preflight icon it opens the box but it is empty. It has the 3 icons at the top but if I click one a window poops up that says "unable to load user preferences". I've included a screenshot of the blank preflight box.

 

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Print and prepress

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Adobe Employee ,
Mar 27, 2024 Mar 27, 2024

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Hi there

 

Hope you are doing well and thanks for reaching out.

 

Please go through the correct answer marked in the similar discussions listed below and see if that works:

- https://adobe.ly/3IUSYIL

- https://adobe.ly/3x4ISlR

 

Note: Adobe Acrobat 2015 is an EOL application and no longer supported on latest Mac and Win OS. https://adobe.ly/49dOzvj

 

~Amal

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