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Participant
October 10, 2024
質問

Acrobat Pro (24.003.20180) slow load times after upgrading to Windows 11 24H2

  • October 10, 2024
  • 返信数 3.
  • 3759 ビュー

I am running the current version of Acrobat Pro (24.003.20180) and it now takes 24 seconds to open a pdf file after upgrading Windows 11 from 23H2 (2023 update) to 24H2 (2024 update OS Version 10.0.26100.1742).  If I modify Acrobat Pro by turning off "Run in AppContainer" under Security (Enhanced) in Acrobat preferences files load in 1 second. 

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返信数 3

Participant
October 18, 2024

I have the same issue and I don't think Adobe is aware of it

Participant
October 19, 2024
The fix is to turn off Protected Mode in the settings

Kind regards,
Andrew Washington
Information Technology Director
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S_S
Community Manager
Community Manager
November 13, 2024

Hi @Andrew31956183kamv,

 

Hope you are doing well. Thanks for reporting this.

 

We are aware of the issue and working on a fix.

While turning off AppContainer is a temporary fix, we are working closely with Microsoft to get to a permanent solution.

 

We request your kind understanding and patience while the team releases the fix in the upcoming update.


-Souvik

Participant
October 18, 2024

same here starting to see more PC's with this issue

Participant
October 14, 2024

 Same goes for me.  After latest Windows Update,  It takes forever to open a PDF file.  Surely Adobe is aware of this?