Acrobat Pro DC - Comments Pane and Bookmarks Pane not displaying properly

I am using Acrobat Pro version 2022.001.20169 (64-bit).  Files with comments and bookmarks (added by another user) do not displaying the Comments Pane or the Bookmarks Pane properly.  See screenshots below.

I have tried "Repair Installation", and also uninstalled and reinstalled Acrobat, but the problem was not fixed.  How can I resolve this problem?