Acrobat Pro Sync with OneDrive does not reveal all folders

Forum|Forum|3 years ago
February 3, 2023
返信数 3.
3415 ビュー

When I add OneDrive for Business to Acrobat Pro in the Other File Storge area, only the top level Documents folder appears. I have numerous top level folders on OneDrive that I'd like to access.

I am running Mac OS Ventura 13.0.1

OneDrive 22.248.1127.0001

I am the Admin for our tenant and there are not any restrictions for OneDrive privlages.

I have signed out, quit, and restarted OneDrive.

There are not any sync errors and OneDrive is otherwise working properly and syning with other intergrations.

This occurs with Acrobat online and desktop.

Creative Cloud is fully up to date.

Has anyone experienced this issue and found a solution?

General troubleshooting

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M

morgan.cooledge

Participant

I have this same issue. Also occurs when I try to save a .pdf in Documents folder. Did you find any resolution?

K

Kimberli Burns作成者

Participant

No, I did not. I went back to the usual method. I will say that instead of just showing the Documents folder there are now a couple of my other top level folders but of course it's not the ones I would need regular access to.

M

morgan.cooledge

Participant

So looks like I had to uninstall and reinstall Acrobat Pro from the CC portal. After that it seems like everything is working correctly again. I was fooling around with some preferences that I thought would help. See the screen shot. I also allowed full disk access under macOS system preferences, privacy and security. But upon removing full disk access it didn't remove my file save options. I am not sure what actually fixed the issue. Hope this helps.

J_Molgren

Participant

I'm having the same issue (running on an Android phone and a Windows PC).. I have attached my OneDrive folders views from both Adobe app and OneDrive app.. did you ever figure out what the issue was??