Skip to main content
F
freelance27628727kmzk
Participant
October 12, 2023
質問

Acrobat Sign putting a blank text box in front of a filled in field

  • October 12, 2023
  • 返信数 1.
  • 686 ビュー

Hi, 

I have created an agreement in the web version of adobe, sent it out for signature. It's been filled in signed and sent back and yet both fields that I and the participant filled in were blank. I exported as a csv and could see that the data was there but not showing up.

 

Through some trouble shooting I fixed the issue by opening the pdf in mac preview clicking the field, finding it was an empty text box, moving it out the way and the data was underneath. 

I've tested this by sending it to myself to make sure I am using acorbat to fill in the form and it did the same thing.

What I would like to know is, am I doing something wrong with the set up? What should I be doing differently for this not to happen?

TIA

    このトピックへの返信は締め切られました。

    返信数 1

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    October 16, 2023

    Hi freelance27628727kmzk,

     

    Thank you for reaching out.

     

    As mentioned, the form fields on the filled and signed documents are not showing. Is that correct?

    If yes, please let us know if this happened with a particular agreement or with others.

    Try testing by sending the document to your alternate email address using the same steps. Also, do a screen recording of all the steps and share it with us. It will help us to understand the workflow and the issue. 

    If you are using a template or PDF to send the document signature, share the copy of that template/ PDF with us. 

    We will get this workflow checked. 

     

    Thanks,

    Meenakshi

    F
    freelance27628727kmzk作成者
    Participant
    October 16, 2023

    Hi There,

    It's not that they aren't showing per sé, more that they are covered by a text box with a white background.

    It's only happening with one agreement. As mentioned, I've already tested it by sending it to an alternative email address (one of my own) and it's still making the same error.

    I've attached the PDF that I've used as the template for review. 

    Cheers
    Libby


    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    October 20, 2023

    Hi freelance27628727kmzk,

     

    Thank you for sharing the PDF. 

    We tried to replicate the behavior with the file you shared. However, it worked fine on our end. 

    Would you mind sharing a screen recording of how you send the document and what fields you fill in the form? Try sending the document using the same workflow to your alternate email address.

     

    Thanks,

    Meenakshi

    契約条件Accessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices