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LaurieHBC
Participant
June 7, 2024
質問

Adobe Acrobat 202 Windows 11 Phantom Documents in Taskbar

I recently upgraded to a new computer with Windows 11.  Now regardless of what documents I have open, it seems the first few documents that I opened in the session still show in the task bar long after they've been closed.  Clicking on them does nothing.  When I open documents I have it set to open new documents as a new tab.  How do I stop the phantom documents from appearing in the taskbar?

 

In the screen shot below, I don't have any documents open but this is what shows in the taskbar.

 

    返信数 1

    Meenakshi Negi
    Meenakshi Negi
    Legend
    August 6, 2024

    Hi LaurieHBC,

     

    Thank you for reaching out, and sorry about the delay in response.

     

    Please confirm if you are using Acrobat in multiple-screen mode. If yes, try disabling it and check if that changes anything.

    If that is not the case, try repairing the installation once. Or reinstall the Acrobat using the steps suggested below:

    -Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
    -Reboot the machine
    -Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

     

    If that does not help, please share the current Acrobat version. We will look into this.

    Let us know how it goes.

     

    Thanks,

    Meenakshi

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