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1

Adobe Acrobat 202 Windows 11 Phantom Documents in Taskbar

Community Beginner ,
Jun 07, 2024 Jun 07, 2024

I recently upgraded to a new computer with Windows 11.  Now regardless of what documents I have open, it seems the first few documents that I opened in the session still show in the task bar long after they've been closed.  Clicking on them does nothing.  When I open documents I have it set to open new documents as a new tab.  How do I stop the phantom documents from appearing in the taskbar?

 

In the screen shot below, I don't have any documents open but this is what shows in the taskbar.Memo Style.jpg

 

TOPICS
General troubleshooting , How to , PDF
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Adobe Employee ,
Aug 06, 2024 Aug 06, 2024
LATEST

Hi LaurieHBC,

 

Thank you for reaching out, and sorry about the delay in response.

 

Please confirm if you are using Acrobat in multiple-screen mode. If yes, try disabling it and check if that changes anything.

If that is not the case, try repairing the installation once. Or reinstall the Acrobat using the steps suggested below:

-Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

 

If that does not help, please share the current Acrobat version. We will look into this.

Let us know how it goes.

 

Thanks,

Meenakshi

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