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Participant
January 30, 2024
質問

Adobe Acrobat add signature button creates a blank screen + limited access error

  • January 30, 2024
  • 返信数 1.
  • 573 ビュー

When I go to add a new signature within my Adobe Acrobat window, Acrobat gets a black/grey overlay with a tiny white dot in the centre of the screen and the only interaction I can make with thew software is to press esc, which closes the overlay and I am unable to add my signature. I have noticed that there is an error when I launch CC, saying that I have limited access. I have run the limited access repair tool as administrator, I have run Acrobat repairs, I have reinstalled Acrobat and Creative Cloud from fresh, run system file scans, and restarted my server several times, but it continues to be an issue.

I should note that the software is running on my Windows server 2022 virtual server, hosted on VMware. Any help you guys could provide would be most appreciated.

このトピックへの返信は締め切られました。

返信数 1

kglad
Community Expert
Community Expert
January 31, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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