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Rodney34355046q1uf
Participant
December 19, 2023
解決済み

Adobe Acrobat Freezing constantly.

  • December 19, 2023
  • 返信数 44.
  • 194651 ビュー

Over the last few days, everytime I and a few other Adobe Acrobat users just open the app, it hangs and we need to wait for it to respond. Sometimes it works, but it is unpredictable. This was not an issue last week. I have updated to the newest version via updates yet it still happens. I paused virus scanning w/o any improvement. 

 

I also tried to disable enhanded security and protected mode, but that does not seem to help either.

 

Do you have any suggestions, this is quite annoying. 

    解決に役立った回答 johhnyd68650275

    Hi all! In case my experience could help anyone:

    I also got this "white square" with "spinning circle" which made Adobe Acrobat Reader DC hang/freeze. But, here we are talking about the application beeing published in an on-prem Citrix site, as a "seamless application", and also using the 32-bit Norwegian version, running on Windows Server 2019. In addition, it's packaged as an AppV-application, not locally installed. Nevertheless we have been running this setup for quite some time, and only this last week (from after April 1st) the issue has occured. 

    What seems to fix it in our case is adding the following registry setting via GP Preferences:

    Key: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockdown

    Value: bWhatsNewExp

    Data: 0x1 (DWORD)

     

    From Adobe: 

    This feature was phased in incrementally over 2022. When enabled, the default user on first launch will see a What's New screen as well as a See new features notication. These UI items appear once. Possible values include:
    • 0: Enable the What's New experience.
    • 1: Disable.

     

    So, after disabling it (= setting the value to 1) the problem disappeared!

     

    返信数 44

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    I
    IT02u4ijfdfa
    Participant
    December 20, 2023

    We're having the exact same issue - dozens of reports. I've gotten some prelimary information that the issues may have some correlation with Outlook being open - possibly the Actrobat Outlook plugin?

     

      N
      Nicky265666147l7y
      Participant
      January 29, 2024

      I totally just closed out Outlook and it worked!  

      M
      maryanns96133176
      Participant
      December 20, 2023

      Same problem here and same troubleshooting steps.  Happening on a good few of our users.

       

        D
        douglas34384451zb7p
        Participant
        December 20, 2023

        happening to me too, just started this week

         

          C
          Care34356916gpi2
          Participant
          December 19, 2023

          I am having the same problem and even uninstalled and reinstalled the program. Would really like a fix for this ASAP.

            J
            jasen berry
            Participant
            April 4, 2024

            happening to me too

              Red Ink Writes
              Red Ink Writes
              Inspiring
              June 6, 2025

              How are you supposed to do all of that if the app is frozen?


              I'm finding that the issues are even worse with Windows 11. I've tried everything I have found through my research to get Acrobat to work with Windows 11 and it doesn't help. I am paying a lot for a program that I've had to remove from my computer because it makes the entire thing freeze up. Five re-installs of Windows 11, dozens of remove, clean, re-install Adobe products and still not fixed. I will definitely not be renewing my subscription of these products and will be going back to the really old versions I have on CD and can install directly onto the computer. 

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