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Jeff@LVCP
Participant
April 5, 2022
解決済み

Adobe Acrobat Reader DC Upgrade Status Stuck at 90%

  • April 5, 2022
  • 返信数 1.
  • 56632 ビュー

Hi Adobe Community,

 

I am just reloading Creative Cloud on a new computer running Microsoft Windows 10 Home Version 1.0.19043 Build 19043. PS, AI, ID and Acrobat all seem to load and work fine. BUT in Acrobat when I go to use tools such as crop, split, edit, etc... I get the a popup message that says "More tool components are being installed. We'll let you know when you can use the tool." This popup comes out a of a button that has has a spinning icon, when I click on it it says "Upgrade Status" with a loading bar. It starts fine, but when it gets to 90% it just freezes. I have tried the following: Restarting the computer, Unistalling and Reinstalling the Application, Turning off Windows Defender, Turning off Windows Defender Screen Protector. Nothing seemed to help, it just goes back to 90% and getting stuck again.


Any help is greatly appreciated. Thank you!

    このトピックへの返信は締め切られました。
    解決に役立った回答 Amal.

    Hi there

     

    Hope you are doing well and sorry to hear that.

     

    I have checked your Adobe account and found that you have the creative cloud all apps plan and as we can see in the screenshots you are trying to use the freeware-Acrobat Reader DC application.

     

    Please remove the application using the acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer once, and install the Acrobat Pro DC application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that helps.

     

    Regards

    Amal

    返信数 1

    Amal.
    Community Manager
    Amal.Community Manager解決！
    Community Manager
    April 5, 2022

    Hi there

     

    Hope you are doing well and sorry to hear that.

     

    I have checked your Adobe account and found that you have the creative cloud all apps plan and as we can see in the screenshots you are trying to use the freeware-Acrobat Reader DC application.

     

    Please remove the application using the acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer once, and install the Acrobat Pro DC application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that helps.

     

    Regards

    Amal

      D
      DanAdams316
      Participant
      April 13, 2023

      I am having a similar issue, though my upgrade stall happens every time I open a file with Adobe Acrobat Pro. I get the same little rotating icon on the menu bar which stops at 93% (Upgrade Status - Downloading). I have turned off automatic updates in Updater preferences and that has had no effect. I have shut down my PC and restarted, with no effect. I do not have Adobe Reader on my PC.

      J
      Joanna29515945h9dq
      Participant
      April 21, 2023

      I am having the same problem!  Every time I try to upgrade, it gets stuck at 90%.  Hopefully, you find a solution and then can share it with me 😉

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