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DaveAtMacEwan28462020
Participant
January 23, 2025
質問

Combine Files Context Menu item missing from File Explorer in Windows 11. How to restore it?

  • January 23, 2025
  • 返信数 3.
  • 8034 ビュー

Every post I've found for this issue is nearly 10 years old and references older versions of Acrobat so I have to ask again.

I have two scenarios.

1. A user has Acrobat Pro installed, but is missing the combine files item entirely.
2. I have Acrobat Pro installed but can only get the Combine Files option if I select only files that are local to my computer, any file that shows the Cloud Only Status for OneDrive will prevent the menu item from showing up.

We have tried
- uninstalling and reinstalling and repairing
- Editing registry keys
- Re-registering .dll files
- I've even asked chat GPT and CoPilot fir help and they've been utterly useless.

This feature works perfectly fine for both scenarios above on my user's old WIndows 10 laptop so what do I have to do to make this work properly on her new Windows 11 laptop?

Thank you.

    返信数 3

    B
    beth_2480
    Participant
    August 19, 2025

    This seems to now be the case with the new update that was just pushed on Sunday, is there a fix as of yet or is this the new design? 

      K
      kuroneko3
      Participant
      August 21, 2025

      I'm also noticing that some of the context menu items are missing after this update. I'm on Windows 10 fwiw. I often use the "Convert to PDF" for photo files and "Combine Files in Acrobat" in the context menus so this is really hard to manage at this point. I store all of my files locally, no cloud junk. 

       

      Any help or insight would be greatly apreciated. Ideally there needs to be a menu option to add/remove context menu items as needed. Otherwise it's just another crime against the end user... 

      S
      SONER24210793ddki
      Participant
      August 22, 2025

      I have the same problem. This menu disappeared with the current update. When I right-click on the folder, the option to combine these files with Acrobat does not appear. If I go into the folder, select the PDFs, and right-click, this option appears. This is meaningless.

      Eric Dumas
      Community Expert
      Eric DumasCommunity Expert
      Community Expert
      January 25, 2025

      For cloud files, can you try to:

      • select the files 
      • Right-click on one of the selected file
      • Select 'Always keep on this device'
      • Once the synchronisation is complete (all the selected files show a green check mark instead of a cloud)
      • Try to combine them again.
      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      January 25, 2025

      Thanks @Eric Dumas for chiming in!

       

      This is a workable solution. 

       

      @DaveAtMacEwan2275033, you might want to try the step shared by Dumas and check if it works for you.


      -Souvik

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      January 25, 2025

      Hi @DaveAtMacEwan2275033,

       

      Hope you are doing well. Sorry for the trouble.

       

      I checked on this with the dev team, and this is what they had to say: "Cloud-only entities are "virtual things" in the file system. So, our extension doesn't really see them and thus can't work with them."

      Also, about the Windows 10 scenario, would you mind sharing a screen recording where you have selected ONLY cloud files (with no local files in the selection), and you get the option? This will help me take this up further with the devs.

       

      Hope this clarifies your question.


      -Souvik

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