converting in PDF via Outlook - no JPGs attached?

Hello everyone,

I think I might have discovered the cause of the issue of not being able to convert JPG-files into PDF from Outlook messages.

I noticed that when converting e-mail message including a JPG-file, the JPG-file was not included in the PDF document. Then I looked at the settings in Adobe. In Menu -> Settings -> Convert to PDF two listings exist with reference to "JPEG". Now this made me curious. And I thereffore tried to exchange the JPG-filename into JPEG.

And then the conversion of the JPEG-fil to PDF from the Outlook e-mail worked correctly.

Now, I have tried to adjust the listing of fileformats within Adobe, to change JPEG into JPG or even add JPG, being the more commenly used filename. But I have not been able to find any option for adjusting the list of fileformats.

I would therefore suggest that the ffilename JPG is included in the Settings -> Convert to PDF to solve the issue.

I have discovered something today that I hope may help someone else in the future regarding converting outlook emails to PDF's and images not showing up as they did in the original email.

A user came to me complaining that when she converts an email to PDF format, images that were inline are missing, and show a question mark icon. The images can be viewed as attachements to the PDF but they are not inline as they were in the email. This problem seemed to happen inconsisitenly with some emails but not all email. I realized the comminality with the problematic emails were the ones that were retrieved by our email archive system.

With this new knowledge, I ran a test: I sent myself a test email with an inline embedded image. I then converted the received email to PDF without any issue. I then saved the email file to my desktop an "Outlook Item", opened the email file, and tried again to convert the email to PDF. This time I was successful in replicating the problem with images missing when converting to PDF. There apepars to be an issue with the way Adobe handles .msg files from outlook that causes the images to not show up inline in the PDF that is created. Once again, opening the "attachements" window in Acrobat reveals the images as attachments that should have been inline.

I hope that this information is useful to someone and that Adobe works to fix this issue. 

i have been having this same issue (i think).

my issue: after i convert emails with jpg attachments (or any picture file type) to PDF, in the output PDF the picture files are located as a link in the PDF *and* they are also located in the attachment pane. but, i cannot open the picture files from either location.  the error message says that no programs are associated with the file type for opening, which is not true.  (see images)

i just realized 4 things yesterday:

1) everyone having this issue seems to be using windows 10

2) vent: i opened the converted PDF email on my other desktop that is running windows 7, no issue. i work with a lot of picture files each day, so i'm very sensitive to the ways that pictures are treated in windows 7 vs. windows 10.  the "improvements" in windows 10 literally add two hours to my job. this is another new "improvement" that has ended up wasting my time.

3) solution:  in windows 7, the associated program for picture files was window photo viewer.   in windows 10,  microsoft got rid of windows photo viewer, i changed my default picture program to paint. SO this morning, i changed the program to photos (win10 equivalent of wpv).  voila! i can now open the picture attachments directly from the converted email PDF.

4) workaround: if like me, you don't want photos to be your default picture program (bc it sucks or bc you use something more robust), don't fret!  in the attachment pane, hit save attachment and save those files elsewhere. once outside the PDF, they will open without issue.

TL; DR:  check your default programs/associations for jpg, jpeg, bmp, png files.  make sure they are set to photos (default windows program).

i don't know if  this is a microsoft or adobe issue, but please fix/adjust! i hope this answer is helpful.

I am a Desktop Engineer at University of California, San Francisco (UCSF) and we are still trying to solve an aging issue here where converting Outlook emails to PDF's skip JPG attachments while other attachments are included in the PDF without problems.  In my IT lab environment, I installed Windows 10 LTSB (straight from Microsoft's ISO), Office 2016 and the latest version of Adobe Acrobat Pro DC downloaded from Adobe's website.  I ran some tests on converting a few emails to PDF.  The JPG attachments are still excluded from the PDF so now I know it has nothing to do with any of our GPO settings or software patches.  However, I read somewhere that the workaround to this is to drag the email to the Desktop, open it and convert it to PDF from there.  Then all the JPG attachments are included.  Now the problem is this doesn't work when archiving an entire email folder in Outlook to PDF.  We need Adobe to fix this issue, especially on Adobe Acrobat Pro XI that most of our users are using.

***If an Adobe engineer is reading this, I cordially request to be contacted [email removed by moderator as per forum policy]so I can demonstrate this problem to you.***

Hi,

i have the same problem. Unfortunately the possible solutiuons didn't work (include all attachments selected, block download of ext. content not checked and no updates are avaiable).

I use Windows 10, Outlook 2016 and Adobe Acrobat Standard DC.

Any other ideas?

Thanks!

Hi keRam,

Could you please check the following settings: 

1- Launch Outlook>click ADOBE PDF tab

2- Click Change Conversion Settings

3- Under Attachments>check if Include all attachments in the Adobe PDF is selected.

What is the dot version of Acrobat XI Pro installed on your computer?

To check the version of Acrobat, launch Acrobat>navigate to Help menu>select About Adobe Acrobat XI Pro