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athena8888
Known Participant
October 4, 2024
質問

Digital signature creation causes all checkboxes to be filled

  • October 4, 2024
  • 返信数 3.
  • 14130 ビュー

I'd really appreciate your help with a question I can't find the answer to after hours of Googling.  🙂

 

I sell medical fillable forms created with Acrobat Pro (NOT Acrobat Sign).  One of my forms has two sections that require entries and signatures by two different people,  the patient and the healhcare provider.  I set the digital signature signed setting so that when each creates the digital signature, the fields in their part of the form are read-only. 

I thought that setting would only restrict the each person from making changes to the other person's part of the form.  Instead, creating their digital signature causes ALL of the checkboxes in BOTH sections to be filled (on all platforms and devices). 

Is that the expected behavior?  If so, is there a different setting to restrict changes to the respective sections while still showing their checkbox selections?  Thanks so much for your help!

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返信数 3

Thom Parker
Community Expert
Community Expert
October 4, 2024

This is aberant behavior.  But I doubt that Acrobat is doing it by itself.  Are there any other scripts on the form?  

 

Thom Parker - Software Developer at PDFScriptingUse the Acrobat JavaScript Reference early and often
athena8888
athena8888作成者
Known Participant
October 4, 2024

No, only the built-in digital signature scripts.  I've had trouble with custom javascript in the past so now I'm very careful to only use the Adobe built-in scripts.

Adobe Employee
October 10, 2024

Hi @athena8888 

Let us try with the forms at your end and we'll see what's the issue and provide possible solutions if any. Thankyou @Thom Parker for your efforts in identifying the exact problem.

 

Thanks,

Shakti K

PDF Automation Station
Community Expert
Community Expert
October 4, 2024

Only the fields you select in the Signed tab of the digital signature field should become read-only after that signature is signed.

athena8888
athena8888作成者
Known Participant
October 4, 2024

Yes, that was my intention.  But does "read-only" mean that ALL of those checkboxes and radio buttons in that section are filled in, not just the ones the person selected on the form?  I've attached screenshots of the two signature fields properties showing the sign settings.

PDF Automation Station
Community Expert
Community Expert
October 4, 2024

Read-only does not mean filled in.  It means they are no longer interactive.  You selected "All fields EXCEPT these".  Did you mean to do that?

athena8888
athena8888作成者
Known Participant
October 4, 2024

Correction!  It only causes the checkboxes in THEIR section to be filled in.  But that's still not what I need the form to do.